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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Took a while longer than I thought but that could've been me being super excited to have them come!
I received the dress in about 4 weeks. Dress looked just like was shown but ended up being both bigger on me and longer than I anticipated. Still a cute dress just not for me.
Had no trouble with the order very pleased with the dresses
Received items quickly
And order was correct
Size was correct
Longest delivery time ever. Terrible communication.
Everything went well and my dress arrived on time. Thank you
I feel like the sizes were geared more to petite styling than regular missed. If you are petite good choices but buy next size up if you're not.
The process of ordering was easy. It took a bit to get to me. Unfortunately the size guide didn't really help me and the dress didn't fit my upper body.
Easy, it took longer for delivery than expected, but overall, very pleased.
The shopping experience was fairly straightforward. Trying to figure out the proper size to order was a minor issue.
I ordered the white ones and received the red ones and they are too big
All the dresses were great! Really pretty and good value!
The site is pretty easy to navigate, the clothes are relatively cheap, and the dress arrived in the estimated time. I did have trouble cancelling an order.
My order was sent quickly and the tracking system was easy to use and reliable. Thank you!
Just wish their online ordering system was better constructed. I couldn't actually view the order that easily. They should place a pic of the dress with the order details.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.