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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
A very comfortable fitting dress with beautiful sleeves which will be perfect for casual gatherings. Be advised it is pretty shear though.
The dress arrived promptly without an excessive delay which was lovely. I am 5'1" and had to shorten it nearly 6 inches which is why I paid attention to the hem designs. I'm very pleased with the dress.
Mistakenly placed the a order with a x small top. Emailed them only to find I place two. When I got my second one, I took the x small and put it in the second delivery. I sent it back using the address on the package. Later found out I passed the 30 day limit. So no shirts and out 90 some dollars. Sad part I was doing to order more. Never again.
Very good, got the item fast. Looked like the picture they showed.
Fast delivery and right size. All in all great experience!
Quality is fair, had a snag in one of the dresses that was very obvious.
Very difficult traveling thru the site. It was lots to work and steps to follow to retunr the dress.
Very difficult traveling thru the site.
Pants arrived in reasonable period of time and ordering was easy
Very easy to order and received quickly I liked the look of the product
I wish the return policy allowed for complete return coverage. Otherwise, my experience was OK.
Die bestellte Hose ist für die angegebenen Größe viel zu weit, auch die Bluse leider Billigware
Easy to navigate website. Fabric more transparent than I would like
One of the dresses was out of stock and I am supposed to get a refund for it. One of the other dresses wa too small and I have already contacted the service department to return it. I must run on the small side because thi others were mediums and they fit fine, but the one I'm returning is way too small.
I was notified of shipment and the dress arrived within a very reasonable timeframe.
The dress is ok it would look a lot better with a belt!
I've been waiting several days to get a return approval code and return address still haven't gotten one
The site is easy to shop. Ordering is easy and delivery was prompt. I did not like the items I ordered. So far the return process is easy. Waiting on my refund.
The pants ordered do not fit. How do I return them?
Good experience. Although you need to pay close attention to material. I hang all my pieces wet to dry then iron. No shrinkage. Shipping does take longer than most online retail companies. Had to make a
Return. Very prompt in giving me directions on how to return. Money back in my account quickly.
Would recommend The only thing is that I wish there was more description on each item.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.