About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
CurveDream has a rating of 2.2 stars from 8,926 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CurveDream most frequently mention customer service, poor quality and return address. CurveDream ranks 34th among Women's Clothing sites.
Instant Feedback
Buyer beware! I am still trying to get a return address out of this company in order to make a legitimate return. They are evasive and have now offered me a small "compensation" to waive my refund. They take a week to reply to email, they do not have a phone number. That alone should be a clue. I have started an inquiry with my credit card company and reported them to Facebook where they claim to offer "easy 30 day returns". Total waste of my time and money.
Turn policy was the worst I've ever experienced. Also sizing was really off; dress was super long and only a flat chested person could wear top part.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
Customer service replied on my first email about a return. Curve Dream does not give out the return address with the return instructions. I sent 3 more emails on different days asking for the return address. No response. I should have read the reviews before ordering. The jacket I ordered was cheap flannel material. Arm sleeves very small. Did not look like the jacket online.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Ordered dress Dec 1st still haven't received it on Dec 25 2024.very bad customer service will not buy again
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
This is not a reputable company. I placed an order for a dress, and it has never been received. They do not return emails either. Save your money and shop elsewhere.
The first time I ordered a couple of hundreds of dollars of clothes in Sept 2024, I was semi satisfied with about 2/3 of it. I ended up donating the rest to the Salvation Army. I made the mistake of ordering 2 orders of approx. 300 each in Dec paying for 3-7 day service. The orders arrived 8 weeks later. 90% of the items don't look like the picture, the sizes are not true to size, the colors are not what was in the picture and quite tacky, the material is incredibly tacky. I asked for a refund. So far I have had weeks of back and forth emails asking for more information while they hold out on providing me with the address for returns. They claimed I need the correct authorization number for returns. They just now emailed me asking if I would take $55 compensation for almost $700 worth of garbage! Still waiting. Plus they have a time limit of 30 days for returns. I am confident that IF I do get a legit address they will either say something doesn't match with the order number, authorization number and/or the 30 days will have passed DUE TO THEM. Bull$#*! rip off con artists. Don't be mislead by the pictures. Total SCAM joke of a company.
I have not received my purchase yet after over 3 weeks, and I may need to cancel, because I won't need it if I don't get it soon
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
I cancelled this membership on the phone over a month ago however I was charged again this month. I finally figured out how to do it in line.
The items we received were not similar to the pictures that were in the website. One item said that it was sequined and there were no sequins on it. Their customer service was excellent and prompt. We resolved the situation in a manner that was not the best but acceptable.
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!
AI answers your email, they do not give you an address or a return label and goods take longer then a month to arrive. DO NOT BUY FROM THIS COMPANY
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!"
I've been trying to return my 1st purchase for a week now. I need to pay for shipping, and was told via tracking - which means I'm paying more than the value of what was purchased. And, they gave me a bad address for the return.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
I was told my order which was paid for on Dec 14, is still being processed. What do I needed to do to get my order or a refund.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
Its fine and worked ok for me who is computer illiyetaye.
I do not have time to write reviews nor do I like to I don't like using this phone I don't like using computers so please leave me alone thank you
Its fine and worked ok for me who is computer illiyetaye
The shipping took weeks to complete despite paying extra.
The cash instead of exchange offer was very good.
Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
Due to out of stock items that I've now experienced twice (two separate orders) is why I feel I can only give 4 stars. However I do give 4 stars mainly because when I've had to email to customer service to try to solve missing deliveries they have replied quickly which I do appreciate their promptness in replying.
I have not yet received what I substituted for on my second order but am waiting for delivery.
I received only part of my order. A tunic top never arrived. The two leggings I'm very unhappy with because they have fleece inside and it's never cold enough and they don't fit right so I can't wear them. I wrote a email explaining how I either wanted to exchange and return them or a refund. Also I never received the tunic top. So I asked for assistance and received none…yet?
The dress didn't look like the one pictured. It is ok but not what I was expecting.
Very positive was pleased with the product and how quickly it came looked exactly like the picture
My order came Saturday the day of my bowling tournament so we could not wear our shirts
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
My order never came so I tried to cancel it, but I did not receive a response
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"