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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
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Customer service is great. I felt they went out of the way to be certain I was a satisfied customer.
Hoping all fits as I like the designs and colors.
Adorable! Lots of compliments. Only issue described as sweatshirt and it is not a sweatshirt. Very misleading.
Very slow delivery and top doesn't look the photo as advertised.
Overall easy to order. Notification for shipping. Pricing is good
Did not know where it was coming from - tracking was hard to follow- did not say where it was starting from.
When I texted - i did get an answer right away!
Took a very long time and was disappointed it was nothing like the picture
I love the products, arrived in good time and shape, there was a problem with the delivery system that I had selected, customer service let me know quickly and refunded the over payment for the freight quickly, so all in all a very pleasant experience.
Thank you :)
Overall disappointing-I have clothing that I can't wear
Fine experience with, but cheap dress that I gave away
Nice product as advertised. Very prompt would order again
Ordering was easy enough online. I am horribly disappointed though because they ae literally cheap and nasty.
Item arrived in a timely manner. It is as expected from the picture but is too small, and the bigger size is not available at this time. I am awaiting further instructions on how and when to return for exchange.
Clothing looks beautiful on the app but having ordered twice now I would not order again.
Very disappointed in the quality and very long wait on delivery.
I am disappointed with the clothes. Not as shown in pictures.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.