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The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
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I should have read the descriptions of the garments more carefully.
Kally has been very prompt and helpful in making sure I am pleased with my purchase.
It is nice that I was given the option to purchase a different size at a discounted amount. I am a bit sad that they are so much bigger. I typically wear a XL or 14-16, so my first order to be on the safe side I ordered a 2XL and they fit more like a LG so for the replacement pair I ordered a 4XL and they are very large. I hope after I have them altered that they are comfortable and hold up.
Thanks.
Kally has been very prompt and helpful in making sure I am pleased with my purchase.
Beautiful sweater but missing a button. Will have to fix it
Don't think I'll be buying again Sorry as not value for money
Fast customer service response. Unsatisfactory clothing
I love this ruffled tank top but it is very tight in the bustline and I cannot wear it. May I return this item?
Thank you
My rating would easily be five stars if I could use the order of five tops because I love them all and cannot find anything like this locally. They arrived right on time and packaged beautifully. They are two sizes too small. There has been no mention of this in the hundred reviews I went through before ordering in fact it has been stated they run true to size! I am disappointed but wow, I do love the clothing here, and hope they will do something to remedy this problem.
I can't wait to get the address I got an email stating that they received my request but no address to forward my package to
I normally wear a size 2X and according to the size chart that is what I ordered. What I apparentlyn needed to order was a 5XL. Totally off-sized.
Customer support was very helpful and response via email was quick but shipping was a bit slow though.
Not happy with purchase pictures look great, clothing I received is not like picture
Just hope they are true to size, they were not close.
I don't like the color and returns are just about impossible
Very nice quality of clothing ordered. Found that the sizes in tops runs large. Maybe that is my experience. Overall I've really enjoyed my clothing ordered. Would definitely buy from them again.
I havent tried to exchange. Will try to have it altered. Pretty but fit not right
Clothes fit strangely, and are not of great quality. Attempts to return items was a disaster. In the end I sent items back at my expense. After many attempts over MONTHS of correspondence, I never received a credit to my account—was told they never received my return! Don't throw your oney away here.
The quality was bad. The refund was difficult. I would never order from Here again.
Answer: They are mostly a mix of cheaper fabric's.even when it says cotton on the ad it's mostly polyester.
Answer: There is no customer phone support. Only an Email Adress.
Answer: Yes the stuff is from China, poorly made and way too big. Company says it's in California but returns go to the east coast. Hassle to deal with their return policy. Poor business practices.