About the Business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered two shirts and they both were received at the wrong size. I'm
I paid extra for shipping and have not yet received my package.
My experiencing of ordering and receiving the product was fine I just don't care for the result of what I received for the money I spent.
Even tho the item I purchased was not what I thought it would be and I returned it, the service before and after was efficient and helpful
I ordered the sweater and it took a few weeks to come but I wore it on Christmas Day and got a few great commits on it!
Helpful with mailing questions and responsive with questions. A great company.
On the site you promised that the size corresponds to 48 of the European standard, but in fact the size XL that you sent is the size 42-44
I still haven't received the order placed. And the tracking does not show where the items are.
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
They claim delivered, I never received. No one day a helping to resolve.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
I placed an order which I did not receive I emailed to say that I did not receive my order and got no reply
Long delivery time, very little communication, product was ok.
Ordered a month ago. Never received. No refund.Would never order again
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
It was minimal service. Didn't recieve anything from them till the day before I got it in the mail - wanting to know if I recieved it.
I want to make a return and there's no options easily accessible. It's a little annoying
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Any problems, you can email service@curvedream.com for further help.
Have a great day!
The 3X blouse runs very small. I'm usually a 2-3X. Needed a 5X. Easy to work with needing a different size blouse
Unable to find return info. Very disappointed with lack of access to return information.
J'ai acheté une robe en taille medium qui me va parfaitement. Elle correspond exactement à l'image. Pour la recevoir plus rapidement, j'ai payé des frais de livraison. J'étais très impatiente de la recevoir, bien que je ne me souvienne pas de la date exacte de livraison. Heureusement, elle est arrivée à temps et j'ai particulièrement apprécié le suivi de ma commande.
I liked my products however one item was not true to size, not sure how to return
Delivery was a little long bubutterflies. Blouse. It was well with the wait and I wasn't disappointed. The fit was perfect
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Thank you for sharing your feedback with us.
We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment. After checking, your order is already being dispatched.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"