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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Web site was easy. I will not use you again if I have to give a life's story.
The dress doesn't look like the picture at all. So I am trying to return it.
We are elderly and don't have the time or the energy to go chasing orders that we placed. They say the order was delivered; however it was not. I have had numerous e mail communications with the company but all they say is it was delivered. I have told all our friends about this and posted their failure to be a customer first company. Next week i will make their failure the lead topic on our weekly podcast. People need to know when companies fail to meet expectations
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The cardigan I ordered was a laughable printed cardigan that looked NOTHING like the picture. I am trying to return, and it took me asking 3 times to finally get the instructions to return. Made it very difficult. I will NOT be ordering from your site again.
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"
There's did not look like the dress that was advertised, this was not a good experience.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Clothing is clearly made in China and they advertise made in NC. Made poorly, cheap fabric, ran VERY small and they would only credit when I wanted to return. So I exchanged for other items for which they charged me the difference….fine BUT they didn't ship or tell me it was out of stock. When I reached out and requested a refund for product they could deliver, they again offered only a credit. I'm still waiting for response because I said I wouldn't accept a credit but wanted a refund.
Trashy clothing with lousy service
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
Everything I have received from Curve Dream has been great quality and just as I imagined. The styles are beautiful.
Item return for poor Quality.
Return Secaucus NJ, July 26
1ZA102E*********************100
The quality of the item I received, was unbelievably poor. The return process was almost impossible, and I'm still trying to complete it. I didn't get my refund, even though I returned it with tracking, and they received it.
"Dear customer,
We are sorry to hear that you have experienced difficulties with your order and return process. We understand how frustrating it can be when things do not go as expected.
Regarding the address on the package, we apologize for any confusion this may have caused. It sounds like the return was not successfully processed due to the package being returned to an incorrect address. We would like to assist you in resolving this matter to the best of our ability.
In order to further assist you, we would appreciate it if you could provide us with more information about your order. For example, the order number or tracking information for the package.
Once we have more information, we will do our best to assist you in resolving this matter.
We value your business and want to ensure that you have a positive shopping experience with us.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"
Prompt delivery and confirmation, was very happy with the items ordered
I ordered
I'm 3 weeks was told unavailable. Then was sent an email if I received the item
The good thing is they quickly refuned me
"Dear Customer,
We apologize for the inconvenience caused by the sold-out item.
We understand how frustrating it can be to wait for items that haven't arrived, and we want to make sure that we address this issue as quickly as possible. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock at the time of purchase. Hope for your understanding.
If you need additional assistance, please feel free to contact us by chat or by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream"
True to size, good value for the money. However, it takes awhile for delivery. Be patient
The dress I ordered was nothing like the picture in the advertising Supposed to get to get a $20 refund and I still haven't received it.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Please feel free to contact us anytime. Have a great day!"
Sent back all but one of the six dresses we ordered due to incorrect sizing––a small simply is not a small. In addition, cannot say how many clothes pins are behind all those motels, but the dresses we ordered look good on them but could double as potato sacks. Sent two of the same dress. No phone number to talk directly, which is a real sign of a company in trouble. Not too impressed...
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The top I purchased advertised as a gauze fabric. What I received wasn't even remotely the same as the picture that was shown. I wasted money and will never order from CurveDream again, thank you!
The dresses and top did not "give" any. Were tight across the stomach and the sheer jacket arms were very tight. Beautiful design and colors. Just did not fit.
I only received 1 of the 2 dresses I ordered and paid for
Please send the other
VERY DISSATISFIED! Dresses were nothing as pictured and described on line. Material was very cheap and poorly made. In order word, they were nothing like the pictures implied. Returned them all.
Was not given a full refund, and then had to pay to ship them back. I am out of ~$20 for the cost of returning the dresses and the $11.00 that they did not refund from the total price that I paid for the dresses.
I will NEVER order from this company again!
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
CurveDream is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Have a great day!"
I purchased a dress, so looking forward to it until I received it. It could not possibly be what I ordered. The actual product bore NO Resemblance to the picture. This was complete misrepresentation. They portrayed a fluid, dimensional, lace dress. What I received was a flat, faded, screened mess. Company offered their standard return policy but I was not willing to go thru anymore expense. We settled on a marginal credit. Will Never work with them again.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Don't like the shipping fee! If I have to return it, do I have to pay for that?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear customer,
We apologize for any negative experience you may have had with our return process.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that. However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
We appreciate your feedback regarding our return process and will take it into consideration as we continue to improve our processes. If you have any further concerns or questions regarding your refund, please don't hesitate to contact us at service@curvedream.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Team CurveDream"