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Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
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CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
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Very simple to use and the clothes look like they do in the catalog
I placed my order May 3rd and still haven't received my order. I have been in contact with CurveDream for two weeks requesting a refund and all I get from them every other day is "be patient, your order is on its way." It is now May 25th and no order.
And the tracking service never works properly. All it says is a shipping label has been created.
I purchased a dress in Large, but when it arrived it was to small. I ordered an X-large which fit me perfectly.
I could not track my order and it took a couple weeks to arrive Clothes very simple but dress is pretty
It took 18 days for the order to arrive and it is a bit lighter in weight than I thought it would be. ButI do like its funkiness look.
Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream
I wanted to return one dress. They offered to refund 1/2 the cost if I keep it. I agreed but instead of refunding $22 they deducted it again. Now they owe me $44
We are a legitimate company and we do not charge unreasonable fees. After checking, your parcel has been Refunded, please check.
None of the items purchased fit. Not happy that I had to pay $20 to return them for a refund.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!
I ordered a $50 xl dress and received a L in a package labeled xl.
A $20 credit was issued and no return needed.
Quick and easy. Took a little longer than expected to arrive but it was pretty fast
Other than shopping on my phone then trying to shop on line it went smoothly.
I ordered 2 pairs of pants from a FB add that looked super cute in the pictures. What arrived wasn't even the same style at all. The pants were a completely different shape and did not look at all like the pictures. The colors were different than advertised as well. The material was SO cheap...not what was advertised as well. I didn't even try them on to see if they would fit because I never would have ordered what was delivered and could tell by the feel of the material it was nothing I would ever wear. I immediately emailed for a return label. Took 3 emails before I got an address. They wouldn't pay for shipping...I had to ship with someone that would give me a tracking number and it had to be done within 5 days of the request. The address didn't even look like it was legit. In all of the emails that went back and forth they kept offering me small amounts of money as a "refund". I finally took their final offer which ended up being the price of one of the pairs of pants and they didn't require me to ship back the pants. After reading several reviews after I received the pants...I guess I should count myself lucky that I got anything at all as most people have had issues even getting the company to respond. I would definitely say NEVER ORDER FROM THIS COMPANY! Their stuff is JUNK! And returning is too much of a pain if you can even get them to respond to you at all. SHADY COMPANY! All of their pictures are false!
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream
I will need to return the dresses. The pictures did match the dress although the material was not what I expected and the sizing is completely not the advertised. They are very pretty but stitching is very minimal and simple.
Pants were to long and a different material than I expected
Very poor customer service. No way to track and did Not receive my order. I reported and ask for response. No response given.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
I ordered a dress and the dress took longer to arrive, it came the day before my event. I had already purchased a "back-up" dress. When I opened the dress I was very pleased with the quality however it did not fit. I emailed as per the instructions for return and I did receive a response several days later offering me a $12 credit it I wanted to keep the dress but no information as to what address to return the dress to. I have sent several additional emails asking for the return address but have not had a response. There is no contact phone number. They only give 30 days for a return and it may run out due to their lack of response. This is the problem when dealing with certain retailers found on social media.
Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream
The reason for returning is that the dresses were not as beautiful and classy-looking as they appeared on the website and in the review pictures. The material is thin, and the print is faded. The jacket does not fit over my shoulders, as shown by one of the models in the review pictures. I emailed *******@curvedream.com for a return authorization several days ago but have not received a response.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Don't worry, if the product meets the conditions of our return policy, then it is eligible for return.
As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Have a great day!
Shopping was awesome. Such beautiful clothing.
Could of spent all day looking at clothing.
Shirt is beautiful and well made. Small fits perfectly even though I usually wear a medium. Took 10 working days to arrive not including 2 weekends. Well worth the wait!
I want to make a return and there's no options easily accessible. It's a little annoying
Dear Customer,
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Any problems, you can email service@curvedream.com for further help.
Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
We apologize for any inconvenience caused by the delay in updating your shipment's tracking information.
It may take several days for the carrier to update the tracking information once the package has been shipped. In some cases, there may also be delays due to unforeseen circumstances such as weather conditions or customs clearance procedures. And we will look into the matter further to provide you with an update.
If you need additional assistance, please feel free to contact us by email at service@curvedream.com. We will reply to you within 24 hours.
Team CurveDream