On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop online for fashion & casual style Women's Clothing Online at CurveDream. Trendy Womens Dresses, Tops, Jumpsuits & Pants big discount for sale. Free Shipping on orders over $79!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Foxblood
Huk
Pact
PinkBlush
Blackbough
Kulani Kinis
Lucy & Yak
White Fox
HUE
Lulu's
PacSun
Muji
CurveDream Reviews Summary
The company's reputation is mixed, with some customers expressing satisfaction with product quality and prompt responses from customer service regarding stock issues. However, significant concerns dominate the feedback, particularly regarding the accuracy of product descriptions and the quality of items received, which often do not match expectations. Customers frequently report difficulties with the return process, including slow email responses and a lack of clear return instructions. Overall, while there are positive aspects to the service, the prevalent issues with product quality and communication suggest a pressing need for improvement in customer service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Je voudrai le retourner car il est trop petit; j'ai eu un problème avec l'ordinateur; solution réparation aujourd'hui! Donc je n'ai pas pu vous informer dès la réception =désolée!
S. V. P.
- comment vous le retourner?
- étiquette retour?
- à quelle adresse?
Bien à vous.
Catherine LETINIER
53 rue du Maine
******* St-Nazaire
Loire Atlantique
FRANCE
Saw the blouse on an ad and had to have it. Very pleased with my purchase.
The 3 dresses i ordered were way too long, disappointed with the first shipment
I ordered a dress for a family portrait. Paid the $22.99 for the express shipping. It was promised by a certain day. I did not get the dress in time. Their excuse, oh well, it happens. I will never order anything from this company again. I don't like the fabric it's made of either.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The delivery time frame wasn't bad, but the dresses I ordered did not fit as expected. The return policy is not good.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
Did not like the fabric…….,.,….,,.,,,,,,,,,,,,…………….
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
I ordered two garments for my wife's birthday and paid extra $20+ for five delivery. It took 21 days.
I have requested a refund for the $20. So far I have not heard back. The package came from a third party shipper. Then I recieved a survey that said if I didnt answer, I would forego any chance of a refund. I think this is aforeign company and I dont recommend buying anything from them
"Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Also, our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
All has been good working with customer service. I am back and forth on email right now trying to determine what we are going to do since the dress I ordered is too small.
My 1st order (2 dresses) were lovely. However, too tight in the bodice to even try on. The company resolved the issue to my satisfaction by letting me order alternate items. 2nd order (3 items) same issue altho I followed the size conversation chart to a T.
This time all I got was a message saying they did not allow refunds OR EXCHANGES on gift items. The LEAST they could have done was let me exchange the order for a larger size. So I spent somewhere around $90 to $100 for 5 items that I cannot even get into. I will donate the items so someone will benefit from my experience but I will never order from curve dream again! One of the items I ordered didn't even look like the picture on their website. Don't get taken in by this company that sends you cheap Chinese knockoffs!
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
The dress looked nothing at all like the picture. Poor quality as well. Left me scrambling to find a different dress for the wedding i was originally purchasing it for. I would never trust this company again.
"Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
If you think the product differs too much from the picture online, you can send us a photo to report the issue and get compensation. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
We apologize for any inconvenience caused by the processing your return request. We understand that returns are an essential part of the customer experience, and we strive to make the process as smooth and efficient as possible.
Thank you for bringing this to our attention, and please let us know if there is anything else we can do to assist you further.
Please do not hesitate to contact us via email service@curvedream.com. Our customer service team is always here to help.
Team CurveDream"
I ordered the item on June 22, didn't receive it until July 14th. I followed the instructions RE: size options, but the top was to small. When I received this purchase I immediately contacted you for request for a return label or whatever it takes to return this item, NO RESPONSE! In this time of instant communication, I've sent at least 4 request. NO RESPONSE! What dose it take to get the information I need to get this shirt back to you? Yvonne Blackman
"Dear valued customer,
Sorry for any inconvenience caused. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
We apologize for any difficulty you experienced in reaching our customer service department. As there are many e-mails to handle, we may not reply in time. When our customer service sees your e-mail, they will reply and assist you. Sorry if caused any inconvenience.
We appreciate your interest in our products and hope to have the opportunity to provide you with a better shopping experience in the future.
If you have any questions, please contact us by email at service@curvedream.com. We put customer experience first and will continue to make improvements.
Team CurveDream"
I received the items ordered.
Mint dress, khaki shorts and charcoal blouse
Like pictures of items. Hope the actual garments are as pictured
Easy and the dress is beautiful. Can't wait to get the rest of my order! Thanks
This thing I ordered and received was just as expected was very happy with everything.
Was just okay - took long to arrive I thought. I'm probably not going to order from this company again. I was disappointed with the quality.
"Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~Please don't hesitate to contact us at service@curvedream.com. Have a great day!"
I've been trying to return 3 blouses for over a week.
I have requested an address to send my return to but have not had a reply.
I hope that this isn't a scam.
We are sorry for the bad experience. You can contact us via email.service@curvedream.com.
Very cheap product. Awful. The material is so cheap. I'm so upset I bought this. But returns are a paini so I guess I'll donate
We are sorry for the bad experience. You can contact us via email.We will improve our return process and product quality issues
Had to send 2 things back because they were inconsistent in sizing and the dress was falsely advertised as all cotton. It was not. It was very thin polyester or rayon.
"Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. Please accept our sincere apologies for any inconvenience caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and are working on improvement.
Please note regarding your return request, as stated on our website, the buyer is responsible for return shipping costs. We apologize if this was not clear to you during the ordering process.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"
I still have not received my order. However, I have already paid for everything. I am getting ready to go to Aruba and these were clothes that I was going to wear there.
"Dear Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear about the negative experience you had with your order.
Our team is currently working to improve our shipping service to enhance your satisfaction and that of our valued customers. We appreciate your understanding and patience.
Any problems, you can email us at service@curvedream.com. We’ll try our best to improve your shopping experience.
Team CurveDream"
We have been authorized and received permission to return some clothing items but we have been unable to obtain a Shipping Address,
Sorry, you can contact us via email.service@curvedream.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Dear Customer,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the products you receive so that we can verify the issue and offer a resolution.
Also, the sizes of items from different designers differ. You need to check the garment measurements in the size guide and compare them with your clothing's measurements when choosing the size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
About returns, according to our return policy, the buyer is responsible for the return shipping cost. You can check our return policy here: https://www.curvedream.com/return-policy.html.
If you have questions about your order, please contact us by email at service@curvedream.com.
Have a great day!"