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Trip.com has a rating of 1.1 stars from 1,103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trip.com most frequently mention customer service, full refund, and credit card problems. Trip.com ranks 457th among Hotels sites.
This company responds to reviews on average within 4 hours
Booked hotels, no issues at all! Don't understand the negatives! I needed to ask a question, got a real person (no bot)
When I paid for tickets on the website, an error occurred that the payment did not go through. I closed the site and moved on. Later I found out that the full amount was withdrawn from my bank account. When I contacted them, they promised to solve it in 24 hours, but for 17 days no one has contacted me or even complained. I do not recommend this site to anyone.
When I paid for tickets on the website, an error occurred that the payment did not go through. I closed the site and moved on. Later I found out that the full amount was withdrawn from my bank account. When I contacted them, they promised to solve it in 24 hours, but for 17 days no one has contacted me or even complained. I do not recommend this site to anyone.
Products used:
fly tickets
Horrible company. I booked a trip and it showed it was cancelled upon booking because of a "payment error." But my credit card was charged. Now they are saying they can't complete the booking even though my card was charged. And also the refund is "in process" and will take 7-14 business days. I told them refunds don't take that long once they have been initiated. Total scam of a company, running a Ponzi scheme with our money.
Dear Jeff T.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund progress. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
After reading so many reviews here I was worried. However, after some negotiating Trip.com was able to cancel reservation for me with hotel when my trip plans changed. I would book with them again.
Hi Todd M.,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We are glad to know that you’re happy with our platform. Our user-friendly application provides a range of options you can select from to plan your desired travel or vacation. Looking forward to your next trip with us!
Best regards,
March
Trip.com
I would give negative star if possible!
Booked 3 flights using the app. Filled in the passengers details, they issued the ticket Messing up my names, put first name as last name and vice versa!
I even have a screenshot on how it appears on the app and how it was completed! Refused to admit any issue on their end and trying to charge more money to change the name, when it's their fault.
Avoid at all cost
Dear Lusia g.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Una
Trip.com
Don't trust trip.com. Total an responsibility. There is no responsibility and give you wrong ticket.please don't any ticket from trip.com.we bought the ticket and pay one ticket. When we getting booking confirmation. They told us that's deferent ticket here. Its not connected flight. And sad to us go out then come for other flight. But mom don't have turkish visa.pleas don't buy any tickets from trip.com
Thanks
Hello Daniyal khan D.,
Thank you for taking the time to leave us this review. We are sincerely sorry for the unpleasant experience you had. We would love to investigate your concern regarding the ticket validity. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding.
Best regards,
Lucia
Trip.com
During my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong 😑.
After I chat with Trip. Com. They promised to get back to me and they did Not!
I just wanted that ticket, it was never my intention to cancel and now Trip. Com is asking me to pay for a new ticket due to their incorrect advice! 125 euro!
Hi Lieselotte P.,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the information from us. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {Sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Una
Trip.com
Trip.com failed to inform us about the transit visa requirement for our trip, resulting in my parents being unable to board their flight from Delhi. Despite this mistake, Trip.com is refusing to refund our money or credit us for the trip. This lack of transparency and customer service is unacceptable. Please don't book any flight from Trip.com
Dear Akash C.
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Promino
Trip.com
I just booked a ticket from Auckland NZ to LAX for 12th February. I panicked after reading negative posts so I contacted Trip.com customer care no 7848-96-7107. Immediately. It turned out I panicked for nothing. My ticket was issued as I was communicating with customer service. They were very helpful. I did click the button to "expedite." Not sure if it had anything to do with ticket being issued immediately. Hope this helps. It does appear they are legit so I would use Trip.com again.
Hello Avinash Kumar S.,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am happy to know that we can address and resolve all your concerns. It's not surprising that our agent took such excellent care of your problem and made you feel so valued. We are looking forward to your next journey with us for another fantastic experience. Have a beautiful day!
Best Regards,
Una
Trip.com
The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund after messing my travel itinerary. They can't be trusted, and customers must watch out. Too much incompetent people and full of lies. I wouldn't recommend anyone
Tip for consumers:
Trip.com is not reliable travel agency
Products used:
My flight refund
Dear Victor C.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Eugenia
Trip.com
This booking service will find any possible way to give you a flight that does not take you where you want to do, just to scrape cheap business from you for what looks like cheaper itinerary flights. We tried to book a flight to LAX. We chose Los Angeles as our destination. Of course this scheming business would send us to Ontario, 2 hours drive from where literally ANY other flight goes into Los Angeles. On top of that, they have absolutely no way of refunding a flight within 24 hours of having booked it, we had to "apply" to cancel. So we just lost 1750 USD to this thieving business. I tried to request a refund within 24 hours and we were stuck waiting for their response. I disputed the charge from my credit card company and of course, since trip.com is a 3rd party, there was nothing that my bank could do about it.
Do not use this company. They need to simply fail and let other legitimate business take over their space.
Hello Colin P.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Nancy
Trip.com
Terrible experience
The website has unclear information that led to a mistake which made me lose a considerable amount of money. When I contacted trip.com customer service they were so careless and didn't help me at all
It was truly terrible experience and I don't recommend it at all. Please stay away of this website and use a trusted one instead.
Dear osama i.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Promino
Trip.com
Lynx airlines has announced that they will ceased
Operations, hence they cancelled my flight. Trip.com stated that my refund is estimated to be processed latest Feb 2025. My booking is on Mar 23 2024. Lynx stated that refund can be processed thru card company. I do not understand why it would take a year for refund to be processed this is unacceptable
Products used:
Agoda
Dear Angel F.,
I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed promptly and effectively.
We will promptly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments.
Thank you for your patience and understanding in this matter.
Best regards,
Eugenia
Trip.com
I was booking a hotel stay, after submitting the payment info received a message that the payment did not go through so I enter the payment info again, received two booking confirmation emails for the same stay and was charged twice. They refuse to cancel the one booking, sent me an email offering 10% return with an audacity telling me that this is not a lot of money. Clear scam!
Hello Sylwia B.,
Thank you for raising this concern. We apologize for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Kindly send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
March
Trip.com
Trip.com is an awful company to deal…
Trip.com is an awful company to deal with. I couldn't add a wheelchair to the flights I booked for my 81 year old mother. I couldn't cancel the ticket, as I would have only got a refund on the £24 airport tax I paid. Then I found the same flight £130 cheaper directly with British Airways. I'll never again use Trip.com, they are a greedy bunch. Save yourself some time and money and book your travel elsewhere, this company is shambles.
Hello Juan A.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about refund. Please follow the below steps for further assistance.
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
Chose date for 30-31 dec but got confirmation mail of 29-30 and when I cancelled it they refused to give refund. Totally unfair to people who spend their hard earned money on this trip.com and get fooled.
Dear SAHIL V.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Promino
Trip.com
Don't book your ticket via Trip.com or you will be the scammed with thousands of dollars.
I booked a direct flight tickets for my family but Trip.com send me a wrong flight schedule after charged my credit card.-they don't send you any confirmation email before take your payment. I've contacted them immediately after receiving that wrong ticket, the customer service said will get me an update within 24 hours. I waited almost 72 hours and there was no update. Couldn't wait further so I called them instead. After a number of calls in the last two days, finally a manager gave me a
Rubbish solution as we have to pay extra $1000 to amend the original $1200 ticket! Or we will have to travel with my 8 month old baby on a transfer flight and land in the destination at 11pm! Perhaps we also have to spend more money to stay one more night in the hotel.
Absolutely crap service!
Tip for consumers:
Trip.com app doesn't show you the flight info on the immediate page prior or post the payment. It also doesn't email you any quote with the flight detail before they take you payment.
Products used:
Other travel agent
Dear Ethan C.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience regarding your flight reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com
Booked hotels, no issues at all! Don't understand the negatives! I needed to ask a question, got a real person (no bot)
Products used:
TRIP.COM
Hi rick d.,
Thank you for the time to leave us this positive comment and we are glad to find you are satisfied with our application. Please know that the customer is our utmost priority, and we always strive to provide a better experience for all of our users. Looking forward to your next journey with us!
Best regards,
March
Trip.com
Tried to book a flight on 7th of January at 2.56 to 3.30pm with this tel no *******8949
The person on the phone taken money 627.99. But not sent the ticket.
There are dis honest people with trip.com with above phone number. Try to avoid booking with these trip.com. As they coudn't still investigate the person who answered the phone that time.Still this fraud tel no working and taking people's bookings. You can't trust this site
Tip for consumers:
people working there are dishonest
Products used:
I coudn't get money back
Dear don A.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience regarding the booking status. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com
Being 1st time User I had some payment issues customer service agent advised to book directly through the aircarrier or talk to bank...Bank said no issues from their end and advised to try with credit limit increase.Trip.com blocked my card took and insisted id proof, bank statements, credit card front and back to release the card for further payments...I felt like they are forcefully to taking PII which is not fair...I tried with my 2 different credit card both had same issues, felt like they are showing payment error purposefully to steal data or to hike flight prices
Dear margaret r.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. We are sorry for any inconvenience caused to you due to payment failure. Upon checking, I noticed that you have already successfully made a booking in the end and the tickets have been issued. If you still have any other concerns, please feel free to send us a message or email us at en_servicemanager@trip.com. We greatly appreciated your understanding and cooperation in this matter.
Best regards,
Lucia
Trip.com
I needed to travel back to the UK from Indonesia that same day. Paid £684 for a single ticket. Jumped into a taxi to the airport to get a email from airline to say the first flight is cancelled until the following day. This would have meant we would have missed all connections. Not Trip.com's fault I know. Was told I can cancel and get a full refund which I did and I had to book another flight for £850 but did this direct with Malaysia airlines as I know that they would look after us if something went wrong with delays or cancellation of any flight. I was promised a refund within 6 days, well nearly 4 weeks later and still no refund and the call centre can not give you any information in regards to the refund which is stupid. I have asked my bank to get the money back now and supplied them with the refund email. I use trip.com all the time with no issues but will never use them again. Can you imagine if I had of used the last of my money on that ticket? I would have been stranded. I will definitely book direct with airlines in future as you have that guarantee that they will look after you.
Products used:
Airline
Dear Matt A.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience caused to you and would like to investigate further into your concerns.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Rachel
Trip.com
Dear all
I just wanted to share with you my experience with flights booking with this company...
First everything on the begging was beautiful easy at soon you book and pay u will receive the tickets with out cabin bags which heart they never says anything about it mean that after that u need to pay for your cabin bags that's what happened with me
Guys seriously don't ever do the mistake I have done
I paid for each ticket more than the tickets price for my cabin bags, unfortunately was nothing mentioned earlier when I was doing the booking was so clear that I can have 2 bags small and the cabin bags just don't do the mistake
And when I saw the price of the Ryanair was cheaper as I buy it from trip.com was 22 pounds extra to shame
All the best
Hi Waleed M.,
Thank you for bringing this to our attention. It's a regret to learn about your concerns about the additional baggage cost. Definitely, this is not the service we expect you to receive from our side.
Please be guided that we are committed to supporting you. Our specialists will help investigate the situation and contact you as soon as they can. Again, we apologize if we caused any inconvenience to you. Thank you for your cooperation.
Best regards,
Promino
Trip.com
I paid nearly $800 for a trip, but did not get a trip out of it. The flight was canceled and Trip.com is not giving me a refund. Basically they just take your money and give you nothing in return. They should change their name to NoTrip.com.
Products used:
Travel Service
Dear Foe S.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Promino
Trip.com
Booked a hotel for Feb 23 but for some reason the app was set on Feb 24, for the next day. I immediately tried to log out the app as the payment was being processed but I was too late. Chatted with an agent and asked if I can change the booking from Feb 24 to Feb 23, not cancel it mind you, just move it up a day. She said she would "neogitiate" with the hotel. 10 mins later she said they refused. I said TRY AGAIN. She tried again but said it cant be done, but this time she changed her stroy claiming it's because trip.com has a no modification policy and she copy and pasted it for me. How rude. And, she lied. If that's the reason then why did she first try to negotiate for me with the hotel? What a waste of my money. I will file a dispute with my bank, citibank US over this. Note, that 1-1/2 years ago trip.com DID modify a booking for me. That's why I keep using the site. Never again
UPDATE: ATrip.com rep responsed to my post on Feb 22 and its now March 7. They said in response to my post that they would reach out to me but they never did. It's a lie to just make their company look good. I noticed they said the same thing to others here that complained and I'm willing to bet they never reached out to them also.
Hi Timothy D.,
I appreciate you letting us know about the experience you had and I am so sorry for any inconvenience you have encountered during your stay. It is definitely not the service we expect you to receive.
Rest assured that we will address your concerns and contact you directly. I hope we can still redeem ourselves to you. Thank you so much for your kind understanding.
Best regards,
Anne
Trip.com
Trip.com cheated on me from beginning to end. When I booked my flight, there is no reminder or warning for corresponding flights like itinerary, connecting fights, self-transfer, correspondence travel documents and stops etc. They only want your money. After you paid, they care nothing. They don't provide any services if you wanna change flight, cancel flight etc any kinds of relevant things, they just simply reply that they can't make a change and don't refund at all. This is a garbage tricky place I have ever been in. Strongly suggest never shop anything in trip.com. Never explore in trip.com. They provide $#*! service. It's unbelievable that it still operates and exists and harms and steals people every single day. I only hope trip.com can be terminated ASAP and go to hell
Products used:
Flight tickets
Hello Jane C.,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to look into your concern. Please follow the below steps for further assistance.
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Libo
Trip.com
The amount of times their system has changed the dates from when you book until you get your email. I could fly first class.
Do not use them
Products used:
Skyscanner that then transferred me to trip.com
Dear David L.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in booking the flight tickets. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Una
Trip.com
Gain trust and grow your business with customer reviews.
Trip.com is a rapidly growing international one-stop travel service provider, available in 20 languages across 27 countries and regions. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels in 200 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 English language customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Hello Kids F.
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Promino
Trip.com