• Crystal Travel

Crystal Travel

Overview

Crystal Travel has a rating of 2.0 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crystal Travel most frequently mention customer service, credit card, and full refund problems. Crystal Travel ranks 166th among Travel Deals sites.

  • Service
    32
  • Value
    32
  • Shipping
    17
  • Returns
    20
  • Quality
    30

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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0
Negative
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I had no idea what to think so I called Crystal Travel.
How would you rate Crystal Travel?
Top Positive Review

“Good experience”

George K.
4/17/23

I booked a flight with them to Accra, Ghana. The team was very helpful. I had good customer service. I will use them again.

Top Critical Review

“Never again!”

Peter S.
12/28/23

Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price. Someone calls and tells you that you can book at a totally different price, of course it's a higher price than it was advertised on the website. I smell the scam when I see it. It was my first attempt to use this website and the last one. Never again! Scammers!

Reviews (68)

Rating

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Reviews that mention popular keywords

crystal travel (31)
Thumbnail of user georgek1286
1 review
1 helpful vote
April 17th, 2023

I booked a flight with them to Accra, Ghana. The team was very helpful. I had good customer service. I will use them again.

Thumbnail of user jackiem610
1 review
1 helpful vote
May 30th, 2022

I surprisingly had absolutely no issues when I booked my trip to Scotland. I read other reviews that apparently this company is very scammy. That made me nervous. I don't know why my experience was so good. But hey, I'm not complaining.

Thumbnail of user paramjeetk
4 reviews
46 helpful votes
June 1st, 2016

With having a very helpful travel assistant on the other end of a not so good mobile reception guide you on your holiday booking was a great help.We were cut of and the young lady called Amy called me back and guided me through the information that was required for my booking, that I'd only achieved to do for the first time on a re turn e-mail successfully. All together I was a happy client to get a week end break when I actually wanted to go in the end... Many Thanks Crystal Travel Will look forward to using your services again

Tip for consumers:
Although it seemed to take ages I couldn't get the date that I wanted because of the added expense on the flight that I wasn't willing to pay Amy then suggested another date and they would hounor the price .I was very happy with this , Also happy that Amy helped look for the cheapest transfer from airport to hotel for me even tho the price of the air fare increased a little I thought it was worth it..

Service
Value
Quality
Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

We look forward to continuing our relationship with you and hope that we can serve you once again.We will Forward your greetings to amy as well.

Regards
Crystaltravel.co.uk Team

Thumbnail of user deeptis1
1 review
6 helpful votes
June 20th, 2016

Crystal travel was very helpful in helping my find the best fare for my flights. The fare didn't exist any more on the airlines flights but Ashley was able to find them at a very good price.

He was very helpful and prompt. The airline took a while to get my e-ticket to me but when I contacted Ashely about this, he re-assured me and made sure the ticket would arrive and it did.

Thank you very much for your help Ashley.

Tip for consumers:
Ashley travel agent was good.

Service
Value
Quality
Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

We can’t thank you enough for your appreciation and kind words. Our success comes from your faith in us and we are truly thankful for it. We look forward to continuing our relationship with you and hope we can serve you once again.

Regards
CrystalTravel.co.uk Team

Thumbnail of user junem36
1 review
23 helpful votes
June 14th, 2016

Sophia had dealt with all my Queries and concerns that I had regarding making the bookings. She is very efficient and am well pleased with the outstanding service that she had provided, this is my first experience with Crystal Travel and am really impressed would recommend to friends and family and will come back to book further holidays( providing everything goes well as I haven't gone yet)

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

Thank you! It's great to hear we made such a wonderful impression for your first time using our services and we're delighted that our agent Sophia was able to help you. We appreciate your compliments and look forward to you using our services in the near future.

Regards
CrystalTravel.co.uk Team

Thumbnail of user paull133
2 reviews
12 helpful votes
March 19th, 2016

It was so easy to do. I booked my flight at about 1am to fly on the same day at 9pm. The confirmation came through the morning, but a consultant called both contact numbers to made dure that I have received the e ticket. He was very concerned. Great service Crystal travel And I would use them again.

Tip for consumers:
Good Site Every Business have good and bad Clients but for me Crystal Travel Worked Well, I will again use there services and hope they wll not let me down

Service
Value
Quality
Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

Thank you so much! We are so happy that you are happy. We will do our very best to continue to not only meet, but exceed your expectations.

Regards
CrystalTravel.co.uk Team

Thumbnail of user randiffh
1 review
2 helpful votes
August 26th, 2016

Hi, Sarah from crystal travel was very calm and very clear. I would consider myself a difficult customer on this occasion. I was changing my mind with dates and adding items then deleting them. Sarah was very helpful and I would consider her a great ambassador to your company.
Can someone please send her a box of chocolates for me.

Thanks

Thumbnail of user heenam
1 review
4 helpful votes
July 17th, 2016

Me and My Family are very lucky to have MIKE to assist us.He is an Experience travel experts, He made our itinerary to suit our requirements pre-travel all our queries has been promptly answered.

Mike act professionally at all times We will no hesitate to use Crystal Travel again for the near future and We will highly recommend to call MIKE to all our friends and relatives.

Keep-up the good work young man. Your support, Kindness, and calm manner extremely satisfied us. Cannot wait to book another flight from you for the next holiday. MANY THANKS... MIKE and kind Regards.

Mr and Mrs Cabia-an and Family

Service
Value
Quality
Thumbnail of user lucyc30
1 review
17 helpful votes
June 28th, 2016

I was a little uncertain about booking Disneyland Paris originally but having spoken directly to an agent called Mathew I was over-whelmed at just how helpful Mathew was in beating other prices else-where to meet within our budget as I had seen some offers but didn't make the time to put money aside especially. Not only that but he went out of his way to put at rest any concerns I had through reviews I had seen about hotels on Google etc. And having received lots of emails back as well as phone calls I could tell he has a lot of passion for the company that he works for & am sure he will credit it & himself in a big way in the long-run. My boyfriend is exceptionally happy with Crystal Travel as he allowed me to go ahead with what I want. The price is absolutely brilliant & I will definitely tell my friends, colleagues & relatives about using Crystal Travel in the future as I am so looking forward to my birthday now in an upgraded hotel which I was not expecting, so thank you Mathew and all!

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

Thank you for the 5 star review and the time taken to share your thoughts! We're truly pleased to know that our agent Mathew was able to assist you regarding your booking.We look forward to your continued services in the near future!

Regards
CrystalTravel.co.uk Team

Thumbnail of user jaspreetr
1 review
14 helpful votes
July 26th, 2016

I booked a flight with crystal travel and one of your staff that I have spoke with was Rose and she was very helpful, friendly and informative about the flights, she even offered me discount as I have booked with them in the past and also offered me a very reasonable price. I looked forward to booking a flight with crystal travel again in the future.

Thumbnail of user jessicam178
1 review
12 helpful votes
March 15th, 2016

Thanks a ton for making my first flight booking so easy and simple. I went to London with the booked flight from Crystal Travel and it was just awesome. It was my first flight and you guys make it worthful for me. I never been forget my this memorable journey and it was just cz of u guys. :)

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

Thank you for the 5 star review and the time taken to share your thoughts! We look forward to your continued services in the near future!

Regards
CrystalTravel.co.uk Team

Thumbnail of user anjalik5
1 review
7 helpful votes
May 11th, 2016

I would like to thank all marketing n support team as well to provide be cheap fare for flights to India.
They stay at there commitment and are very confident in delivering flight and holidays booking i will use them again. Thanks

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

We would like to thank you for selecting our services. It was a pleasure serving you.

Regards
CrystalTravel.co.uk Team

Thumbnail of user aageitia
1 review
10 helpful votes
April 1st, 2016

Me and my partner booked our flights to
Siagon via paris for next year. Once I bought the tickets I had the confirmation email
Within minutes and the e - tickets the next day or two excellent service. This is the first site I have been on that had run soothly with no problems

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

Regards
CrystalTravel.co.uk Team

Thumbnail of user jonathanb46
1 review
16 helpful votes
August 21st, 2013

Just got back from Marmaris (Turkey) holiday that we booked with Crystal Travel. Their website is quite easy to use and the deals really better as compared to other companies, at least that's by our experience. Our holiday this year cost just over £359 for each for 4 star (Club Dorado) hotel for 7 nights on the beach front. There are plenty of shops, bars and restaurants within walking distance of the hotel and the Thursday market is a popular attraction. The hotel is a 15 minute walk to Marmaris main road. We really enjoyed the bars and the market. The hotel staff were very warm & friendly and we got to know them through crystal. The hotel was the way described on the website and we got what we agreed on. The details over the website were very reliable and by word, their blog on the city was also very helpful. Overall a great holiday at a good price.

Thumbnail of user billyt7
1 review
8 helpful votes
August 29th, 2013

I have been booking n booking n booking... been on more then fifteen trips and enjoyed each one as they were best priced, well sorted, and timely. Great customer service enhances your travel experience.

Thumbnail of user crytsalt
Crytsal T. – Crystal Travel Rep

Thank you for the wonderful review. We look forward to doing business with you in the near future as well!

Regards
CrystalTravel.co.uk Team

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From the business

Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.

Business History

About Us
Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.

Years of loyal service, success and acclamation has exalted Moresand Group to be listed among the "1000 most inspiring small and medium sized companies" by London Stock Exchange, that has further enhanced the company to shape itself to be one of the most trusted travel companies of the UK. On 17th December 2014, we have been granted the ultimate accolade from INVESTEC "Moresand Limited ranked in Investec Mid-Market 100 list of fastest-growing UK companies".

Other travel brands of Crystal Travel include Sam Travel, Air Travel Guru, Flights to India and Air Travel Guide. We are proud of our passion for travel, instigating memorable experiences and first class customer satisfaction. You can avail our services online, through telephonic conversation and from our retail outlets located in Central and East London.

Company Background
As part of the Moresand Group; Crystal Travel was established in 1986. It is a well known travel organization which is situated at a walking distance from the Oxford Circus in the heart of London. Being experts in Flights, Car Rentals, Hotel Bookings, Holiday Packages, Travel Insurance and Last Minute Travel Deals, Crystal Travel is registered in England and Wales under number 2114691 and holds IATA and ATOL (3517) certification issued by the Civil Aviation Authority provideing ATOL protection for travel packages including flights and other itineraries. Crystal Travel is the official travel agent for over 84 airlines, providing the best price for maximum international airlines from various departure points.

Company Representative

Thumbnail of user crytsalt
Crytsal T.
Typically does not respond to reviews
Crystal Travel is the leading pan-European flagship travel company of Moresand Group of Companies. It is the largest online travel portal providing online travel and tour solutions for the UK. Being a prominent name in the travel arena it offers a varied range of travel products that include airline tickets from more than 150 airlines, 65,000+ hotels, holiday packages to your desired destination, car rentals, travel insurance and other travel extras.

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