Crystal TravelReviews 83

I was served by a great gentleman Jay Wilson.
He was very helpful answering all my questions very patiently before and after the booking.

Stella gave all information needed to make easier with booking my flight. Very happy with service and listening time provided. Always feel happy booking with Crystal Travel.

Why don't you share PNR (Passenger Name Record) number?
Prior to making the booking I did ask if PNR number will be shared. I was advised this this will be. I had to constantly chase for this.

Why don't you share PNR (Passenger Name Record) number?
IATA Resolution 830d, effective June 1,2019, requires travel agents to include passengers' contact details (mobile/email) in the Passenger Name Record (PNR) or via NDC before ticketing. This ensures airlines can directly inform passengers during disruptions like delays or cancellations.

Very efficient service and very fast booking. Staff very friendly and helpful and take time to explain everything. Highly recommend this company.

I just had an incredible experience booking my flight from Birmingham (BHX) to Delhi with the help of Harris from Crystal Travel. He was extremely professional, patiently cleared all my doubts, and provided the best booking experience.

After I tried a few travel sites, I `ve seen hidden expenses not mentioned and when you get the final figures it is completely different from their adverts, and when I contacted Crystal travels I had a fee that was better than any one else and they took my payment over the phone without going through different links, and the whole experience was over in a few minutes, the E tickets were in my email within minutes, no hassle, no hidden extras and a very pleasant person (Jose)who also offered to do any thing I might require after the sale and he did that as I asked for special assistance in the airport, I wish him and Crystal travels every success, I will not use any other in my future travels.

Last minute flight to Australia from London. Harris was super helpful checking all options and being available on whatsapp.

Thank you Harris!

He was very helpful with booking flight and hotel and try to support all me and my partners needs for my birthday holiday.

It is my first time with ur agency but my brother is ur custmer so when we comper with others we got ur pri
Ce is fare

I called to get a quote on fares to Manila but nobody answerec. However, I got a call back and waa put through an agent, Johny Bristow who was very helpful. Purchased my ticket and looking forward to my journey with Cathay Pacific.

I was so satisfied with the service given to me by Harris McCoy.He was so patient and so helpful with me
During my ticket booking.Very excellent service.

I had an unforeseen situation and Jia was able to help me. Now everything is sorted and I am a happy customer. Thank you

My Dad has used crystal Travel quite a few times because of competitive prices and because crystal travel agent Jose attends to his requirements in a very polite and efficient manner
My experience recently was equally good and would probably use Crystal Travel and Jose in future

Absolutely the worst experience I've ever had traveling. Months everything was wrong! The person I spoke to on the phone lied to me said the trip was 100% refundable 100% changeable if I "upgraded" and I wouldn't need to buy the additional insurance. Needs to cancel as one member of the trip was not well—— I was told I had to pay a cancellation fee before receiving my 60% +\- refund so I tried to change the tickets around to make it easier and was told I was not able to change origin or return location no matter what! And if I wanted to change the dates I would have to pay a fee about 25% of the ticket cost. We where forced to use the original tickets or we would have lost money.
After the trip I did some checking and found MANY reviewers saying this same "bait and switch" type practice happened to them.
I originally tried booking these tickets on kayak with Asiana airlines, the transaction wouldn't go through this person called me and said "we see the transaction didn't go through" I thought they where with Asiana as they never specifically said who they where. I thought it was Asiana trying to help but this "company" intercepted the call and lied to me. If I could give negative stats I would HORRIBLE HORRIBLE HORRIBLE

Unfortunately Site Jabber does not allow me to give no star but if I could I would! Made booking 5 months ago for business class ticket. I was promised advanced free seat selection which I could not get booking directly with British Airways aside for the usual 24hrs pre-departure check-in. Despite chasing for that and being promised by the agent all was arranged, Crystal travel was never able to send me confirmation of these seat selections while British Airways, when contacted by phone, never received any requests from Crystal Travel. Clearly Crystal Travel is using tricks like that to get you to book with them! Communication has been horrendous and a promised call back from a manager never materialised despite my threat to complain to ABTA and Trading standard. Dreadful experience and customer service. Avoid at all cost!

Booked plane tickets to Thailand. Or so I thought. Went through the process within couple of minutes and then they told me there were no seats left at the price. Someone calls and tells you that you can book at a totally different price, of course it's a higher price than it was advertised on the website. I smell the scam when I see it. It was my first attempt to use this website and the last one. Never again! Scammers!

I booked business travel and the flight was immediately cancelled. Then a middle eastern person called and requested credit card infomration for a ticket at a higher price.

Went to book two direct flights to Bangkok, priced up at £882 in Agoda and redirect to Crystal travel. Put in our details, made the payment only to be told on the webpage that the booking was pending. Alarm bells went off when we were doing the booking and Crystal wanted £88 pounds each way to pick our seats, the site showed just 4 seats available in a tiny cross section of the B777 aircraft. This semed strange as the booking was 5 months in advance, and we have done this flight several times before, booking well in advance.But thought it maybe o.k.

Two minutes later got a call from a bloke with a western anglo type name, but his accent was not western or Anglo.

He went on to tell me that my booking was not completed, that the seats we had booked were now another £200 more expensive per person. His excuse was that someone booked the other seats that were available and as such our price was elevated by £200.

Their website is deliberately underpricing flights to bait customers to book and then the call you 2 minutes later with a higher price, knowing that you were keen enough to book and pay just moments earlier. It's a lowlife scam.

The guy on the phone was argumentative and unprofessional, he made a habit of refering to trustpilot reviews. I hope he refers to this one.

Date of experience: 27 August 2023

I booked a flight to Costa Rica with friends. I rented hotel rooms and also rented a house. I checked the flight status several times and it said that I needed to enter my date of travel but there was no option. Through customer service it said that I could not confirm my flight until closer to the date of travel. So I then contacted customer service and spoke to a representative and they informed me that they cancelled my trip! And without speaking to me! So at this point I cannot get hotel or house refunded. I ended up having to rebook my flight which was double the price. I have never had such a nightmare of an experience as I have with crystal travel. Stay away. Do not book with them! This 3rd party travel agency needs to go out of business and quit scamming people.