CruisesOnly

I booked my second cruise with them. I book early because they had a special on free gratuities. I did a chat because I didn't see it on the reservation. I was told sorry 😞. Would not make it right. I told them I would not book with them. They said ok.

They sure do a lot of advertising when I notice that would give $200-300 for new clients the agent says that she check into it and never call me back. They charge me for cancelling my cruise. I ask if you get payed by the cruise ship why do charge proceeding fee and then charge me $100 to cancel when you false advertising there clients

I have booked over 20 cruises with CruisesOnly, but when one of my promised shore excursion credits never arrived there is absolutely no one who will do anything about it. I have called 4 times and written numerous e-mails. However, no one can solve the problem. What is worse, is they have a I don't care attitude about it.

I had to cancel my cruise because of blood sugar problems. I'm type 2 Diabetic. I was going on the cruise on Sept 1 of this year. I bought the insurance that Cruises Only provided. Aon. What a crap company they are. I booked my cruise in early Aug and canceled mid Aug. I have sent them 4 doctors letters on there form I even UPS one to their Address. Cruises Only whats Up with that Company? I would fire that company and never use them Again. Here it is 9 /26 and I have not gotten my money back. They told me it would take about 2 weeks after they received the paperwork I sent them. I'm still waiting. Help me CRUISES ONLY! I have used Cruises only many times and had know complaints with them. But your Insurance carrier Sucks. Someone Please Help! AON is a scam to take your money. They owe me over 7,000.00 Dollars.

We used this company for a Hawaii trip. Worst cruise every. I called them during the cruise to let them know and there response was nothing I can do. REALLY you can get my money back, because there is sewer smell and the whole floor had it. I called them 6 times during the trip when I had service again nothing we can do. They would not even call them and ask to move us. DO NOT USE THIS COMPANY...

The offers you see only are not the offers you will get. They gave me three offers when booking online. They refuse to honor the $50.00 onboard spending. Over $4000.00 cruise for 2 people and they couldn't care less. Do not I mean don't ever book with them. Book directly with the cruise line. They have lost us as customers.

We are a European journalists friends group. We sailed more than 30 cruises. First time with CRUISESONLY but after our bad experience, will be the last time.
They make a big mistake charging 2 times the fee for the same reservation. No possible speak, write or email during 7 days from Europe to CRUISESONLY.
Finally a friend call them from NYORK. At last, they don't come back our money because don't recognized the mistake.
Unacceptable!.

Not sure why all the negative reviews. I've booked 5 cruises with them adn booked multiple cabins on three of those trips for my family. On my most recent booking (January 2019), I had to change the date. The CSR rep from Cruisesonly was amazing. She went above and beyond to help me rebook with NO fees!

Their site is one of the best ways to quickly get pricing on any type of cruise you want to take. Definitely give them a try.

Royal Caribbean did the right thing by changing the ports that could be close to Hurricane Lee for the safety of all passengers on the September 10th sailing out of Port Canaveral.
I contacted CruisesOnly and asked if we could obtain a cruise credit and book another cruise date since my wife and I had no interest in Mexico and Honduras. The man I spoke with said we could not re-schedule our cruise or obtain a cruise credit for a later date sailing. He further stated we could simply go on the cruise and stay on the ship when it docked or just not go on the cruise and forfeit our $2700.00
We are on day 3 of this 7 day cruise and per Royal Caribbean Customer Service, we could have absolutely received a credit for a future sailing date since we had no interest in the ports this ship will be stopping at on days 4 & 5.
We certainly won't be doing business with CruisesOnly in the foreseeable future. The number of Royal Caribbean employees we spoke with about this issue said travel agents should have known that passengers could request a future cruise with desired ports to replace the current booking. This situation will make for interesting conversation when talking about this misadventure.

I had booked a cruise before with them and had no problems. This time was horrible. Our agent Kathi won't call us back. It has been three weeks since my first e-mail asking a question. We are trying to get our refund from Royal. Our agent knows that we had to cancel but since it's not money for her, she won't call us back. Your best bet is to deal directly with the cruise line directly.

I am not suggesting that the deals are not better from them than going directly to cruise line. The problem is once it is paid for you are DEAD to Them. Do not expect any customer service once the trip is paid for. I have never dealt with so many lies and misleading information, after 7 phone call the problem is still not resolved.
Do not book any tours thru their site or you will find more grief. This company operates under numerous different names. Buyer Beware 11/2023.

Customer since 1994. Booked cruise on board Celebrity Cruises. Gave agent Cruises only info. Called Cruises Only to confirm. 40+ minutes and still no Answer. Wow is this the cruise line you want to deal with? Cancelling Everything! So done with Cruises Only,! Buyer Beware!

I reserved a cruise and paid the $25 processing fee but when I had to cancel, I was informed I had to pay an additional $100 cancellation fee. It was the first I heard of it so they explained it was in the terms and conditions which, of course, I agreed to without reading. Even a supervisor would not waive the fee. I'll never book with them again!

I booked a cruise on Cruises Only many years ago and was pleased. Thought I'd try it again for a Boston to Bermuda cruise on August 18 - August 25,2023. I found their reservation agents to have little to no knowledge about the cruses they are selling. They have absolutely no information regarding the layout of the cabins. I ended up booking a cabin on deck 11, which I found after a little homework to be below the pool area. After a couple days, I was able to call and change the room (again the agent had no knowledge of the ship layout). He tried to sell me another room which he said was the last available balcony on the ship. I told him that was probably not true! This room was under the Italian restaurant. Short story, I cancelled the cruise and lost a $100 booking fee. I normally (41 cruises) book directly with the cruise line, but thought I'd try Cruises Only again. Shame on me for not checking the latest reviews beforehand. Stay away from this company and work with a travel agent you trust, or directly with the cruise line.

Booked a cruise before the pandemic and put it off. And then I got pregnant and we had to reschedule it again, We were willing to pay the fee to change cruces again but when we called we specifically priced it based on what we had previously paid and how much more we would need to pay. I spent over an hour going over all of the different room options and what the price increase would be plus the charges for switching. Finally settled on a room and it was going to cost us $650 including the increase in cruising and the fees. I paid for the $400 change fee when we booked the new cruise and had $250 remaining. It comes time to pay and we see that there is a $1,600 balance on our account.

Apparently afterwards there was a price increase with the cruise line and instead of honoring the price they quoted us, they passed the increase along to us but no real attempts to notify is (they claimed they called and left voicemails but we did not receive any, or any emails explaining the increase,). Will never use them again, they are nothing but a scam.

After mishandling our reservation to begin with, we were finally happy to just be booked and ready to go on vacation. Little did we know that without ANY explanation, Cruises Only was going to email us that they were changing our vacation itinerary around on us again. This is the worse I hae ever seen.

Call the tool free number to get help or get answers, and sit on the line for upwards of literally 3 hours each day ( called 3 days in a row to try to reach anyone at all) and then I get Tammi, who is in a chromic level bad mood herself. Nasty attitude, crass responses, cold manner and absolutely rude in everything she cut me off to say today. I would NOT book anything trough this company again. Zero concern or customer service once they have taken your money. No resolution and no apologies for a ruined trip. 0 stars.

It's a headache 99% of the time you call this company. You don't get a dedicated Cruise travel agent, you call into an 800 number. We've called several times with the same question and get different answers from different customer service agents. We've also had them say they are changing info that you are requesting on the account and they don't do it. They have to contact the cruise line for everything so that means a lot of wait time while you are on the phone. My advice: BOOK WITH YOUR CRUISE LINE DIRECTLY! Cruisesonly promotes these greats perks but in reality they are not that great. You have to wait 6 weeks if you opt for the amazon gift card after your cruise, then they tell you "give it 2 more weeks'. I have nothing good to say about this company.

Booked 5 cruises through this company. The last cruise booked we were promised all inclusive drinks, Wi-Fi, specialty restaurants and discount on all shore excursions. The agent completely lied. We received no extras and management said there was nothing they could do. Didn't offer an upgrade, or refund, or to look at another cruise. Nothing! They sadly have lost our business forever.

I've booked 4 cruises with Melissa Lemke at CruisesOnly.com and have yet to have a bad experience; certainly nothing like the negative reviews I've read here. I do my part by asking specific questions like, "So I get unlimited beverages with this cruise?" "No, you get up to 15 beverages a day. Unlimited is not a part of the Beverage Package." AND "I can use my Future Cruise Credit to pay gratuities?" "No. You can only pay for the basic cruise as listed on the cruise line web site."

Melissa knows her business and if I ask a question she cannot confidently answer she says she will research and get back to me. Melissa attempts to up sell (that is part of her job) and I respond appropriately. Just now she suggested a Premium Balcony or mini-suite and I declined BUT it prompt me to review my choices and I improved my booking at a slight increase in price,

If you are new to cruising I highly recommend CruisesOnly.com. Even if you don't book with them you will gain a lot of valuable information.

By the way as to the phone calls and waiting on hold forever, I have spoken with Melissa many times over the phone and have NEVER waited on hold. The secret? She calls me. We exchange e-mails and then when we need to talk I send her an e-mail with my availability. Works flawlessly.

The so called "Travel Pros" have 1 (one) job, get your 1st payment. After that, you can call all day and leave all the messages you want, no call backs. The push you over to a customer service agent that just don't care, that the agent that took the money, doesn't call anyone back. The company seems to promote this behavior, and why not? The commissions are in the bank. If you cancel for Covid, that cost 100.00, even though you can not go? Covid Tax! They line their pockets, don't call back or you hold for hours just to hear, their keeping your money and adding insult to injury, they add on the 100 dollar cancellation fee. Call your State Attorney General, National Leisure owns all these websites, cruises only, cruises.com, cheap cruises, and so on.

For the first time in many cruises, I booked with this agency and didn't balk at their $100 cancellation fee and their $45 "processing" fee because the price was good, frankly. But this was in the middle of COVID. When RCCL announced that we could cancel without fees at any time, early in 2021, I contacted Cruises Only and they said although I was late they would forward my paid amount (over $1000) to a future cruise, in September '21, with a final payment due May 25. On May 12 I decided to cancel and contacted them again. I was informed that because I had "forwarded" my cruise date there would be no refund.
The agent actually said she would arrange a refund of $200.00 but even that did not happen. Remember, this: The cruise line refunded Cruises Only and they decided to keep the money! Never again with this lousy outfit. If I could give them less than one star I would do so.

I don't mind paying a $24.99 booking fee for good quality service. However, even though Royal Caribbean gave us a full refund for cancelling due to COVID-19, CruisesOnly charged a $100 cancellation fee! So, $124.99 in fees to CruisesOnly for a cancelled cruise. Ugh. Next time I'll just book direct with the cruise line.

Do not book it's a SCAM the people leaving reviews work for the company. They will keep your money and Cancel your Cruise. Book Directly from the Actual Cruise lines. This Company is a Sham. Do not find out the Hard Way. I Got Scammed