CruisesOnlyReviews 58

If you have to cancel 2 days after you booked they still want to charge you $100. What a rip-off, nobody does that. Don't use this company just read the reviews there are lots of better ones.

We booked cruise with them based on generous obc offered with double points. When it came time to redeem them into obc they did not appear to be doubled. When I sent them a copy of the listing they denied them again and said that offer was a mistake and that they were sorry but NO. Agent who sold cruise confirmed offer at time of purchase will not return phone calls.

I don't know what has happened lately, but the customer service is abysmal. In the past I've always been greeted by friendly and helpful team members, but now it's just a bunch of ghetto acting, rude, unprofessional people. I will never patronize them again

Senior Rates
Best fares for Seniors! Take advantage of exclusive savings for seniors, age 55 and older. Terms & Conditions
All the Cruise Line Offers & More:
Get an extra $50-$3,000 just for booking with us!
CALL: up to a $75 FREE Dining Credit!

NOT TRUE. WAS TOLD THIS IS NIT AVAILABLE WITH SENIOR RATE

I booked my second cruise with them. I book early because they had a special on free gratuities. I did a chat because I didn't see it on the reservation. I was told sorry 😞. Would not make it right. I told them I would not book with them. They said ok.

I have booked 7 cruises with Cruises Only in the last few years. After completing the 5th, I was to be "Gold" status, entitled to a $250 + $75 onboard credit. Upon debarking, i noticed my cruise statement reflected only $100. When I returned home I contacted Cruises Only to receive the adjustment, even if it was on my upcoming trip. After waiting 2 wks for them to research it, I was told "the agent forgot to add the proper credit, nothing we can do". Send your business elsewhere, it's what I'm going to do.

I am not suggesting that the deals are not better from them than going directly to cruise line. The problem is once it is paid for you are DEAD to Them. Do not expect any customer service once the trip is paid for. I have never dealt with so many lies and misleading information, after 7 phone call the problem is still not resolved.
Do not book any tours thru their site or you will find more grief. This company operates under numerous different names. Buyer Beware 11/2023.

I had to cancel my cruise because of blood sugar problems. I'm type 2 Diabetic. I was going on the cruise on Sept 1 of this year. I bought the insurance that Cruises Only provided. Aon. What a crap company they are. I booked my cruise in early Aug and canceled mid Aug. I have sent them 4 doctors letters on there form I even UPS one to their Address. Cruises Only whats Up with that Company? I would fire that company and never use them Again. Here it is 9 /26 and I have not gotten my money back. They told me it would take about 2 weeks after they received the paperwork I sent them. I'm still waiting. Help me CRUISES ONLY! I have used Cruises only many times and had know complaints with them. But your Insurance carrier Sucks. Someone Please Help! AON is a scam to take your money. They owe me over 7,000.00 Dollars.

Royal Caribbean did the right thing by changing the ports that could be close to Hurricane Lee for the safety of all passengers on the September 10th sailing out of Port Canaveral.
I contacted CruisesOnly and asked if we could obtain a cruise credit and book another cruise date since my wife and I had no interest in Mexico and Honduras. The man I spoke with said we could not re-schedule our cruise or obtain a cruise credit for a later date sailing. He further stated we could simply go on the cruise and stay on the ship when it docked or just not go on the cruise and forfeit our $2700.00
We are on day 3 of this 7 day cruise and per Royal Caribbean Customer Service, we could have absolutely received a credit for a future sailing date since we had no interest in the ports this ship will be stopping at on days 4 & 5.
We certainly won't be doing business with CruisesOnly in the foreseeable future. The number of Royal Caribbean employees we spoke with about this issue said travel agents should have known that passengers could request a future cruise with desired ports to replace the current booking. This situation will make for interesting conversation when talking about this misadventure.

It's a headache 99% of the time you call this company. You don't get a dedicated Cruise travel agent, you call into an 800 number. We've called several times with the same question and get different answers from different customer service agents. We've also had them say they are changing info that you are requesting on the account and they don't do it. They have to contact the cruise line for everything so that means a lot of wait time while you are on the phone. My advice: BOOK WITH YOUR CRUISE LINE DIRECTLY! Cruisesonly promotes these greats perks but in reality they are not that great. You have to wait 6 weeks if you opt for the amazon gift card after your cruise, then they tell you "give it 2 more weeks'. I have nothing good to say about this company.

I have booked over 20 cruises with CruisesOnly, but when one of my promised shore excursion credits never arrived there is absolutely no one who will do anything about it. I have called 4 times and written numerous e-mails. However, no one can solve the problem. What is worse, is they have a I don't care attitude about it.

Booked 5 cruises through this company. The last cruise booked we were promised all inclusive drinks, Wi-Fi, specialty restaurants and discount on all shore excursions. The agent completely lied. We received no extras and management said there was nothing they could do. Didn't offer an upgrade, or refund, or to look at another cruise. Nothing! They sadly have lost our business forever.

Booked a cruise before the pandemic and put it off. And then I got pregnant and we had to reschedule it again, We were willing to pay the fee to change cruces again but when we called we specifically priced it based on what we had previously paid and how much more we would need to pay. I spent over an hour going over all of the different room options and what the price increase would be plus the charges for switching. Finally settled on a room and it was going to cost us $650 including the increase in cruising and the fees. I paid for the $400 change fee when we booked the new cruise and had $250 remaining. It comes time to pay and we see that there is a $1,600 balance on our account.

Apparently afterwards there was a price increase with the cruise line and instead of honoring the price they quoted us, they passed the increase along to us but no real attempts to notify is (they claimed they called and left voicemails but we did not receive any, or any emails explaining the increase,). Will never use them again, they are nothing but a scam.

I reserved a cruise and paid the $25 processing fee but when I had to cancel, I was informed I had to pay an additional $100 cancellation fee. It was the first I heard of it so they explained it was in the terms and conditions which, of course, I agreed to without reading. Even a supervisor would not waive the fee. I'll never book with them again!

I booked a cruise on Cruises Only many years ago and was pleased. Thought I'd try it again for a Boston to Bermuda cruise on August 18 - August 25,2023. I found their reservation agents to have little to no knowledge about the cruses they are selling. They have absolutely no information regarding the layout of the cabins. I ended up booking a cabin on deck 11, which I found after a little homework to be below the pool area. After a couple days, I was able to call and change the room (again the agent had no knowledge of the ship layout). He tried to sell me another room which he said was the last available balcony on the ship. I told him that was probably not true! This room was under the Italian restaurant. Short story, I cancelled the cruise and lost a $100 booking fee. I normally (41 cruises) book directly with the cruise line, but thought I'd try Cruises Only again. Shame on me for not checking the latest reviews beforehand. Stay away from this company and work with a travel agent you trust, or directly with the cruise line.

We are a European journalists friends group. We sailed more than 30 cruises. First time with CRUISESONLY but after our bad experience, will be the last time.
They make a big mistake charging 2 times the fee for the same reservation. No possible speak, write or email during 7 days from Europe to CRUISESONLY.
Finally a friend call them from NYORK. At last, they don't come back our money because don't recognized the mistake.
Unacceptable!.

The offers you see only are not the offers you will get. They gave me three offers when booking online. They refuse to honor the $50.00 onboard spending. Over $4000.00 cruise for 2 people and they couldn't care less. Do not I mean don't ever book with them. Book directly with the cruise line. They have lost us as customers.