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CruiseDirect

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TW
1 review
0 helpful votes
Follow Jessica C.
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I'm really appreciated the online customer service Eugene Bent was brilliant to help me my request, he was really helpful thanks again!

Date of experience: November 29, 2018
New Jersey
1 review
2 helpful votes
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Enrique Bravo is the best customer service agent I ever had. He helped me so much with my booking, he is wonderful!

Date of experience: March 10, 2017
Illinois
1 review
2 helpful votes
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He's great
February 3, 2017

Polite and helpful and can't even tell you how nice he is and he helped me too much until I start thinking that no one will help me like him

Date of experience: February 3, 2017
DO
1 review
1 helpful vote
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Thanks for professionalism and hospitality. During 20 min Eugene assisted me with my trip and payment. Im your client for ever

Date of experience: January 6, 2019
Puerto Rico
1 review
1 helpful vote
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Always available
March 10, 2019

I have use the chat service many times before and they always respond and answer my questions and resolve any issues.

Date of experience: March 10, 2019
Australia
1 review
0 helpful votes
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Customer Support
October 16, 2019

The customer service is outstanding. Every question you ask is answered quickly, very happy will book again in the future.

Date of experience: October 15, 2019
Puerto Rico
1 review
2 helpful votes
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I had a greats help by chat with an operator (Sam Schofield). Bring me help with the problem and solve it!. Excelent Assistant!

Date of experience: May 25, 2016
New York
1 review
1 helpful vote
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Easy to use
February 24, 2017

Website was easy to navigate but I was able to use the chat they have to help me pick my room. Can't wait to start packing!

Date of experience: February 24, 2017
Egypt
1 review
0 helpful votes
Follow Hamed A.
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Just finished a quick & smooth booking through mr. Hans vega. Thank you very much sir & wish you a great future>

Date of experience: May 30, 2019
Minnesota
1 review
0 helpful votes
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Great
February 24, 2019

When I had questions, emails were answered very quickly. I have not taken the cruise but but hoping for the best.

Date of experience: February 23, 2019
KR
1 review
1 helpful vote
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Good
March 18, 2019

The consultant, Jose Flores, was very kind and gave us a lot of advice. There has been a lot of help.

Date of experience: March 17, 2019
Jamaica
1 review
0 helpful votes
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Helpful and Informative
December 6, 2018

They were very patient with me and searched for the best deals for me especially given the time frame I wanted and the short notice. Great staff.

Date of experience: December 5, 2018
Saudi Arabia
1 review
0 helpful votes
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They truly care about their customers and chose and the best customer assistants.
Quick reply to customers.
Very cooperative and kind to people.

Date of experience: November 30, 2018
California
1 review
1 helpful vote
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Jose Flores was very nice and patient with my questions... his response was very fast... also happy with his service :)

Date of experience: December 16, 2018
Singapore
1 review
1 helpful vote
Follow Nekkanti R.
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He is very help full and patient in entire booking process.
Thank you so much Vega... for your great service.

Thanks
Rao

Date of experience: August 17, 2018
Iceland
1 review
1 helpful vote
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Great assist
August 12, 2017

Mr Hans really nice guy:)He help me a lot and answered all the questions. I hope he will get pay raise

Date of experience: August 11, 2017
Ohio
1 review
0 helpful votes
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Very nice chat feature
September 23, 2019

Marlon was extremely helpful. All of my questions were answered quickly. Would definitely use this feature again

Date of experience: September 22, 2019
Texas
1 review
3 helpful votes
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Customer Service
March 13, 2019

The customer service rep was outstanding and very helpful. Mark went out of his way to help resolve my problem.

Date of experience: March 13, 2019
TW
1 review
1 helpful vote
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Wonderful service
January 12, 2017

Enrique Bravo from CruiseDirect provided a very good service. I was so impressed by his patient and professional.

Date of experience: January 12, 2017
California
1 review
0 helpful votes
Follow Nor M.
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Hans Vega is the best agent, hands down! Very knowledgeable, consistent, accurate, ethical, professional, and caring.

Date of experience: May 7, 2019

Overview

CruiseDirect has a rating of 3.3 stars from 187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CruiseDirect most frequently mention customer service, online chat and jorge rodriguez. CruiseDirect ranks 2nd among Cruises sites.

service
14
value
13
shipping
6
returns
6
quality
10