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CruiseDirect Reviews Summary
CruiseDirect's reputation is mixed, with numerous customers praising its competitive pricing and responsive customer service, particularly highlighting the helpfulness and professionalism of several agents. Many users report positive experiences with booking processes and problem resolution. However, significant concerns arise from instances of billing errors, unresponsive support, and security issues related to personal data breaches. These negative experiences overshadow some positive feedback, indicating a need for improved consistency in service quality and communication. Overall, while many customers express satisfaction, there remains a notable segment expressing frustration, suggesting a critical evaluation of operational practices is necessary.
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I have done many vacation reservations on-line, but this has been the best so far. I was hosted by Jeramae Doon and it has been such a delight to be advised and pampered as if we have been in touch for years. Took care of all details, had patience to resolve all my questions (many of them) and help me book my reservation in the most safe way. I loved the experience and I would recommend it to all.
Thank you for going above and beyond! Enrique was so attentive and practical that he went out of his way to change our cruise even when RC system was down. He did as soon as it was back running and sent me a confirmation email with updated requests.
It was so easy to chat with CruiseDirect whenever I needed, they were always there!
Thank you guys and keep it up!
This is our first booking of a Caribean Cruise and we made the reservation very easy with the help of the Chat function - Eugene Marc-Henry was a great help all the way and helped us find an even better room to a better price. There was a fast response to all our questions - now we are just looking forward to the cruise:-)
The customer service rep was outstanding and very helpful. Mark went out of his way to help resolve my problem.
We had a problem to reach our MSC account for more than 10 days and we get a very good service and professional assistance from Eugene and we want to thank him for that.
Ure, I'd be happy to!
I had a rough time trying to book a family cruise trip with other links. Cruise direct was extremely useful, even we had a little issue with the cruise line, Eugene Marc called me as he committed with me. He was so attentive, easy to work with, explained everything as well, understood my needs, and accommodated my party of 8 according with my requirements. I'm glad to contact Cruise Direct and their professional team.
Thank you Eugene Marc for all your help.
I have use the chat service many times before and they always respond and answer my questions and resolve any issues.
That shore excursion was beyond awful and sincerely we all got cheated. It all started with the organizers asking us to sign a document that due to the "rough" sea they will change the snorkel location. Instead of taking us to the good reefs away from the shore they took is 50 meters from the main beaches where there were no reef and no fishes to see. All the other boats were out in the sea where the good reefs were, and the sea was not rough at all - just it was easier not to go out there. At the end we did not manage to do much snorkeling at all, saw hardly any fish close to the beach, and on top of that had to listen to loud Mexican rap on the boat. We have asked several times to turn down the music but with no success. Looked like most of the boat did not enjoy it at all but the local staff probably thought that to be great entertainment for their standards. At the end we were dumped in an overcrowded third rate resort with a buffet lunch - which was not bad tasting, but in the evening we felt it and for 2 days could not recover our stomachs (shows you that the hygiene and quality were poor). All in all - a total waist of money and time - should have rented a boat on the shore and am sure would have been better and cheaper. I do not recommend this provider to anyone. A shame!
Jorge provided quick and excellent service! I called him 3x and he was very patient and accommodating each time he answered!
I was trying to help my parents get their accounts set and receive their electronic tickets to finalise their trip. I had no idea how to do this and started a chat with Jorge. How lucky for me! Such a kind, fast and practical person. Jorge kindly showed me what to do step by step. And when i encountered a problem, he went out of his way by offering to do it himself.
Jorge, thank you so much!
Thankyou Vincent for going above and beyond. You helped ease the stress of the day more than you realize. Thankyou for going out of your way to make sure my family was taken care of. We will always make sure to do business with Cruise direct.
I need help with my booking and Eugene Marc-Henry said he would help me take care of it.He treated my problem as if it was priority one. I am impressed. *******% Satisfied.
Jorge Rodriguez has a lot of patient to help me solve my problem. Keep contacting the cruise line and try his best to reach the result what I prefer to. This is an excellent experience for this trip!
Cruisedirect always provides good online customer service. No matter where I am, I like to chat with their online service staff and I always get what I need.
When I asked some questions during the chat, the agent was very patient and polite, the price for cruise is also good.
Special thanks to Sebastian Van Lengen for making my cruise booking experience hitch free. Fingers crossed that my cruise experience is remarkable.
I was told "no worries" your $100 on board credit will be waiting for you in your stateroom when you board. You don't get it when booking - which is why it's called an on board credit. However, when the promised credit failed to show up on our invoice or in any email from Cruise Direct I became suspicious I was being scammed again.
I was shocked when I called to press CD for an email confirming our $100 credit. The agent asked if I'd completed the REDEMPTION FORM! THIS WAS THE FIRST MENTION OF ANY REQUIRED REDEMPTION FORM NEVER PROVIDED ME! DON'T BE DECEIVED INTO BELIEVING YOUR PROMISED ON BOARD CREDIT WILL BE WAITING FOR YOU WHEN YOU BOARD UNLESS YOU HAVE THAT PROMISE IN WRITTING!
Hi Keith, we do mention in your confirmation email that you need to redeem the onboard credit, and the steps are listed on there for you as well. I am sorry that you did not see that on your paperwork, but I have confirmed that the $100 has been added to your account. If you need anything else please don't hesitate to call us!
Cheers
Meghan Martin
Cruise Concierge Manager
I am so sorry you felt as though you were not provided enough information at the time of booking to understand the redemption process. I have confirmed that the onboard credit has been redeemed and applied to your cabin. You will be able to see this onboard, however, for Royal Caribbean, it appears on the second day of your trip. If you have any further questions please don't hesitate to contact me. Have a great trip!
Vincent has been very helpful, knowledgeable and professional throughout our chat interaction, helping us select the best option for us. Thanks for a job well done!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nadia,
That does sound awful! Can you please send me your confirmation number so I can look this information up and see about getting a refund for you ASAP!
Cheers,
Meghan Martin
Concierge Manger
mmartin@cruisedirect.com