Critter Control

Very very poor customer service
Charging for work after cancelation of services
Selective memory on phone calls and emails to cancel services and Customer Service reps only track notes that favor their companies side when on phone calls
I would never recommend this company to anyone, not even my worst enemy!
We have removed them from of preferred service supplier list of our HOA
All supervisors argue with you none stop, instead of trying to work to a solution!
Very very poor!

Was very helpful in giving us a refund. Thank you. Some places don't make good on their promises, but they definitely did.

My a/c company found rat poop while in my attic. Called 7-8 companies. Critter control was all over my problem. Had Aric out to look at house. Set up a program. The crews have been very nice and professional. Davon, Diego, Fred communicate with me daily. They remove dead rats every other day. Devon did a great job of sealing off access holes. Even found things sales didn't. No extra charges. I've been in the service business for 40 years. Never worked with such a nice group of pros. Rats gone.

I called to get a quote for the removal of one dead rabbit in my yard. They would not provide an estimate or typical pricing for single animal removal over the phone. So, I scheduled for them to come out, inspect the situation, and provide a quote. He quoted $589 for the removal of one dead rabbit. When I inquired about the rationale for such a high price, his response was not satisfactory and did not make sense. I would never use this company because of this experience, I feel insulted.

If you want an outrageous and shameless quote, a misdiagnosis, lack of expertise, a plan for totally unnecessary actions, multiple harassing follow-up calls for your decision, pressure to start treatment under threat of worsening conditions (which don't exist) then by all means, call these charlatans!
Will call BBB on these guys!
Compared with 3 other vendors to confirm issues. We did not sign up for these fakers!

Tech had broken eqmt. Mole problem got worse. Spent $900 for nothing. Went to HomeDepot to deal w/myself

They do work but most don't last past 6 months. That's why they only have a 30 day return policy. Buyer beware

Quoted a price, then added hidden fees and services at ridiculous cost without explanation. Definitely did not provide upfront pricing. Service was just ok, but sign nothing before you see a written itemized contract. When I attempted to discuss my issues with them they just talked in circles, passing me on to the next person.

Beware! The contract says $299.95 for the inspection, setting live traps, and monitoring the traps for 2 weeks. That sounds fair enough, but in our case the inspector didn't find where the critters were entering, so he had no place to set the traps, and no traps to monitor. $299.95 for a half hour inspection is absurd! I suppose we should have foreseen this possibility when we signed the contract, but what we'd been hearing was not just a little mouse-size critter, so it never crossed our minds that an inspector wouldn't find its entrance.

Don't use them unless you receive a guarantee. Had absolutely no results and so I contacted them for just a partial refund. And someone was supposed to call me back and never did. The lady said well these critters know to stay away from traps. That was her excuse for no results. I just wanted half of my money back. Since I obviously have to call someone else. They have no idea of what type of animals under my house.

Initially, Critter Control (aka TruTech) had come out to my house after I called them with a desperate plea to remove a skunk from under my house. They inspected, took pictures, went over all that they're removal service covers, and then dropped the outrageous price of $3000. Well standing in my house wreaking of skunk spray, I took their bait! Service was done promptly. However their technician Erik set up one trap on the opposite side of the house from where I was hearing and smelling the skunk! Oddly tho I saw Erik holding 2 traps AND the contract says TWO traps will be used. A week later, I'm still smelling a skunk! So I spoke to the first guy (Niko) who came to my house and took my money and he said that he will talk to his manager. The next day, worker Frank came out and removed the trap. I mentioned the skunk smell to Frank so he sprayed more deodorizer, but there was no skunk removed which is why I hired them in the first place! Now I'm hearing AND smelling that same skunk and all of my calls, emails and text messages to Critter Control/TruTech are being ignored! Just wish I would've read ALL the bad reviews before hiring these people!

If you use this company, be sure to read the service agreement very carefully. You will be billed for every critter they trap, whether or not it's one you wanted removed. We asked to have a groundhog removed. After capturing numerous other animals (raccoons, possums), we are in for several hundred dollars, but have had no luck catching a groundhog. We're cutting our losses and giving up.

Calls are not returned, e-mails are ignored, 'management' is entirely unprofessional, repeating obvious statements as if the client is stupid. Could not be more disgusted and it being a franchise, there's no escalation. Avoid at all costs, which I'd never called them in the first place.

Trust all of the negative reviews about this company. The sales person Daniel Kalchik told us that we had "a severe" rat problem. We paid $2,900 to take care of it. He sold us on a supposed "disinfectant" package to help after the rats are gone. Well we had one mouse, and after the so called disinfection we still have the same smell in the attic. The company is a rip off. DO NOT trust them!

Horrible service for the money you pay. Received no feedback, never saw any of the technicians. When I asked for proof they were there, finally received an invoice that looked like it was cut and pasted, all said the same thing.

Management is very shady and likes to talk in circles without answering actual questions asked. Very high priced for the scope of work and though technicians are very nice they seem to be in the same boat as the management when it comes to answering questions. I wouldn't recommend critter control to anyone as there are many small local businesses that I would rather support and at least have a chance to build a relationship with.

I purchased several of the Critter Control service programs for over $2,500.00 including wildlife trapping. What Critter Control does not disclose upon execution of the pest control contract is that the wildlife trapping for $599.00 only includes ONE trapping. It's unclear whether an animal must be caught for the one trap to be exhausted. I had one trap set at my house for a possum or similar animal and, after that; every animal that has started to burrow under at the footing of my house is not covered will cost another $599.00 to trap. This is absurdly ridiculous and unquestionably overpriced. $599.00 per trapping is unconscionable and downright highway robbery. I called and spoke to a customer service representative and was advised that the prices are the prices; that Critter Control is corporate, and that speaking to a supervisor or a manager would be of no help. Critter Control would rather lose my business for a lifetime than to provide competent and diligent customer service. How shameful!

Had a rat problem at my Duplex. They were great at upselling. The monthly maintenance was all but non existent. My tenant stated that they saw the truck parked, but many times the worker never got out and just drove off. Had to replace a dryer due to rats making a nest and chewing up the wires. This access should have been blocked and if the worker did his / her job. Tried calling to cancel, no one could "find my account", yet still being billed. Cancelled my Credit Card, to get someone to call. Finally after 7 months, they are now interested, saying I owe a balance. I'll pay the balance once I get reimbursed my $800 for a new dryer. Very unprofessional. Wouldn't even give them 1 star, but have to, to write this review.

Joe Sheftel really helped a nurse in Colorado today! He worked to remove a dead skunk from my basement under odd circumstances. I thought Orkin was to blame but they were not. Joe remained patient and worked with both Orkin and his boss to make it better than right. Thank you

The worst company, horrible customer service, outpriced. They placed a mousetrap above the ceiling in our office, and it's been 6 days since we heard something gets trapped in it! Called and called them numerous times! Gene Kepes (owner? Manager?) said they will schedule (!) someone! Really? The smell is getting worse every day, there are nuggets going to crawl around soon, and we must wait for a free spot on their busy schedule? So now no one is even answering the phone, and we have no idea when we will be blessed and saved by someone from Critter Control from that terrible smell of decaying animal above our heads!

Not mentioned on phone, assumed it was free. Technician arrived, I just wanted one gable vent and chimney screened, no coons at the moment. Took 5 mins to check out these two entry points, then he asked for the estimate fee, I was dumbfounded, should've been told.

I'm so upset I used this service. I got charged a ton of money for very little service and poor communication. Very disappointed. I don't usually write reviews but I hope to save someone else the time any money that we wasted with this company.

This is the worse company, I had almost a year and they just stopped coming actually they did me
A favor, customer service awful, I was monthly and over half the time would not even show up when scheduled, but would show up just in time before end of the month so they could charge the
Fee. AWFUL I do not recommend at all.