I would definitely rate them unsatisfactory. I had a rat problem in my garage and gave them a call. On the phone I was told they would identify point of entry (which was obvious because of the garage stripping missing), set traps and help with clean up. When the technician came he stated I must have family present due to the amount of rat poop, and he guaranteed he would get the rats and proceeded to set up 5 traps (they were $5 Home Depot traps with a dab of peanut butter.) When I asked about sweeping up any of the droppings, he said that would be an extra charge. That was the last I saw of him for over a week but he did have someone come in and out 2 other times and just checked to see if anything was caught and spend about 2 minutes in the garage. I called the office to complain that for $599 I should be getting more than having $25 worth of mouse traps set up. I finally swept up the droppings and cleaned off the shelves and sprayed clorox bleach so I figured that way I would know if there were additional droppings. Let me just say, for $599 you would think the 30-year-old technician could have at least swept up the droppings so he would know if there were additional droppings but no, the 64-year-old widow with bad hips and knees had to do that for him. He then told me he felt like the rat/s were gone because he didn't see any more droppings and I told him the company guaranteed me they would find the rat, and now he thinks they just walked out on their own, without eating any of the food on the traps. I asked exactly what was the $599 I paid for, and he said "peace of mind!' I paid $599 for PEACE OF MIND! Seriously, you just can't make this stuff up. We have new generation of lazy men that stand there with their hands in their pockets saying "what else do you want me to do." I asked him if I hadn't cleaned up the poop, how would he even know there were no additional dropping, and of course no answer. It's just sad that no one wants to do their job. I don't know what this man gets paid, but to be ok with just doing the absolute minimum blows me away. At that point I told him to take the traps and leave. I was tired waiting around for him to show up whenever he wanted and offering no help at all. Please don't call this company. The people they employe could care less about helping others and doing their job.

We hired Critter Control to trap a nest of raccoons behind our property to safeguard our cats. The man who came out, Rob, was SO nice... very personable, very informed and spent a long time with me explaining their procedures, what our duties are and what to do if we catch an animal or if the bait goes missing and the trap didn't catch the animal.

You must sign a 30 day contract with them that is $199 for setting the traps and then it is $59 for them to take away unwanted animals. We did catch a squirrel who ate all the bait, but when they didn't come out to release the poor animal after 24 hours (they stipulate that all unwanted animals or missing bait or a closed trap will be fixed within 24 hours of you calling in before 8:30am each day, including Xmas and other holidays) we released it, even though that is breaking some kind of rule. But if there is a squirrel trapped in the trap then how is the raccoon going to get in?

However, this is not the case with this bunch of crooks. We called them over and over when we noticed that the bait was missing, thereby nullifying the effectiveness of the trap, and it took them 4 (FOUR!) days to come back out and re-bait the traps. The bait was instantly stolen right away and we called them again (today is our 10th day with them) and they still have not come out to re-bait the traps, and WE ARE STILL BEING CHARGED!

I called them a week ago and asked to speak to a manager, and a week went by, no phone call. So I called them today, completely irate with them and fired them. According to the contract Rob, the very nice technician who lied to me and told me that he explained everything in the contract and all I had to do was sign this and initial that and we were good to go. And I believed him... so I signed.

Well, somewhere, hidden amongst all of their legal mumbo-jumbo is a stipulation that the contract cannot be broken (Rob, the very nice technician who so carefully explained everything to me forgot to mention that) but they broke the contract by ignoring our pleas to come out and re-bait the traps. The stupid girl in the office (Brittany~~why are all girls named Brittany so stupid?) promised to have someone who has authority to "make decisions" would call me right back... and I waited a week, and they never called. So I called her after a week and asked her why she never had anyone call me, and she said that they had someone call from the office and talk to my husband. Well, my husband didn't sign the contract, nor did he pay for the service, so why did they call him? I don't know... but he's a soft touch (someone has to be the $#*! in the family or nothing would ever get done, right?) and they soothe-said something to him along the lines that raccoons will smell where the bait USED to be and just walk into the trap without actual bait. If that is true, then why bait the traps at all? And it was made very clear to us that Washington State forbids the handling of wildlife, so we aren't allowed to touch the traps at all. I guess if they read this they will know that we let a squirrel out of the trap... but I'm willing to take that chance.

Raccoons are super smart. They don't walk willingly into unbaited traps. Raccoons are WAAAAAY smarter than Brittany. This company should be avoided at all costs. I did use the Seattle (Kent... but no one has ever heard of Kent) WA franchise, so maybe other franchises are run better, but I'm not going to call the Boston franchise and have them service me.

Hire someone else besides this terrible company for your pest problems.

And... just for fun: I saw a quote from Tina Fey a couple of months ago where she said "$#*!es get $#*! done". I am a very nice person... until I am lied to and pushed around. But with a devious company like Critter Control, my inner Tina Fey comes out... and I wave the flag proudly. ~~ML