Cricket Wireless

5 great job would highly recommend people to go to the Middletown cricket amazing service and very helpful

On March 12 th of this year I paid cricketwireless $60.00 towards my cricketwireless service. On March 16th someone within cricketwireless company stold an additional $64.99 off my debit card. I was angry. I told my bank to replace my money back because the transaction was unauthorised. So my bank had froze my account and replaced the money and sent another card... I called you all the same day and told cricketwireless all to stop taking money out of my account without asking me. That's stealing... on March 17th while my account was still froze they took money out of my account again... even after I told you cricketwireless the first time to stop stealing my money and I frozen my bank account and got another card you all still took money off my card... I reported crickerwireless to the better business bureau and I'm in process to file a small claim... they have 3 days to respond to better business bureau and 30 days to respond to my claims or cricketwireless is going to be paying out more than $60.00

My payment was scheduled for the 25th of the month. It was taken out 2 times. I call cricket and the person i spoke to started ticket on it and assured me i would definetly get my money back and any overdraft fee i could incur as well. Then hours later i get a call from Cricket telling me no they would not give me my money back, that they dont so refunds and all they would do was pit it toward next months bill. Now mind you i explained to them i am on a fixed SSI income and this would cause a chain event of all of my other bills now being late because once my ssi check is deposited it is automatically going to take out for the $50 i was overcharged and also a $30 overdraft fee. Their response was oh well nothing we can do we will not be giving your money back it will go on your next bill. I also explained to them that this will cause 6 of us in our household to drop our service with them and she didnt care because hey they already have my money. I advise you to think twice before going with Cricket because they will take your money and not care the harm it can cause. Especially with everything we are going theough with Covid 19. Cricket is doing nothing to help their customes during this time..

I have never seen such bad internet
I have never seen such a bad Internet, I wrote to them in a chat, I came to the store, but they did absolutely nothing, I do not advise anyone

I don't know why there are so many negative reviews. I have been with Cricket Wireless for about a year and a half now with no problems whatsoever. Coverage is good. I pay $35 per month for unlimited text and talk and 10 gig data. I wrote a review at scrapersnbots.com/reviews/cricketwireless-review/

I reviewed the Cricket Wireless web site for plan information and pricing. Upon arriving at the retail store, I was told they were not committed to the Internet packages and proved that as I proceeded to purchase a plan. I asked multiple times to confirm the monthy charge to my credit card and was assured it would be $30. Logging into the account, I discovered the actual billing was $38 per month as an insurance premium was added on - without my consent. That was changed, A few days later I went back to the store for a phone cover/protector and purchsed one specific to my phone. I had already bought one but found it bulky. I purchased the 2nd protector. Once installed, it was immediately apparent the phone would not respond to pressing the "on" buttton. I could press it 20+ times and it would not come on! I put the initial cover back on - zero issue with turning the phone on - and returned to the store for a refund. Ploicy - NO refunds for any reason. $20 for a piece of plastic that was not functional. On top of that, I commented that the clerk was not wearing her mask correctly (below her nose). Response - she claimed I was being disrespectful and asked me to leave the store. Not likely I will return to that store and if a device change is necessary, it is less likely that I will return to that store - which I assume is the retail model.

I went to Cricket to purchase a new phone. I already have Cricket service. It was very crowded on the Saturday I went and had to wait in line *******@5-10 minutes. Numerous people kept coming in. I met with Johnny. I am older, very technically challenged and get frustrated easily with technology. Johnny walked me through all iPhones available. I am on limited income and he did not try to upsell me to a more expensive phone. He asked many questions about how I use my phone. We finally selected a phone. He guided me in purchasing a case and screen protector combination which saved me a lot of money. In transferring my data from my old phone to my new phone, I forgot my Apple ID and started to get very impatient. Johnny calmly stated he would guide me through the whole process which he did. It took almost 2 hours to transfer all my data. I have trouble standing and Johnny found a chair for me to sit on while it was transferring. It took a lot of time but he kept helping other customers but kept coming back to me stating how the transfer was progressing and how much time was remaining. It finally was completed and I left the store to discover my apps were not downloading. I returned to the store very frustrated at this point after all the time I had spent in the store. Johnny helped me again by resetting some things on my phone to get my apps to download faster. THIS is why I continue to use Cricket. Your store was slammed on this day with 3 employees working but each customer was given undivided, individualized attention. I was never looked down upon for my lack of technology savvy but supported and encouraged through the whole process. Unfortunately, customer service is a dying art in today's retail sales market. NOT the case at this Fond du Lac location. Kudos to Johnny and the Fond du Lac team. This was superb customer service and I will never go anywhere else for service but Cricket. Keep up the good work. Fond du Lac is a leader in providing help to ALL kinds of customers!

The day before my billing cycle restarted, I ran out of mobile hotspot data. They say they don't cut it off just throttle it, but it is literally unusable if you run out. So I was looking to get a little more data. They have such a service, and I clicked on it. A message popped up telling me that due to my next billing cycle being so close, the cost of this service would be $0.00. "I'll take that deal, " I thought. I was a long time loyal customer who always paid my bill, and my hot spot data would literally start over the next day with no rollover. Two days later, my cellphone service was suspended and I was being asked for a $15 reactivation fee plus $10 for the hotspot data that I had for less than a day and didn't use 90% of. I called customer service and got a foreign call center where the agent explained that it only said it would cost me $0.00 because they secretly took the $10 out of my next month's payment, making my autopay short for the next month. Although I tried to explain multiple times that you can't tell a customer you'll give them a service for free and then charge then for it later, she just kept repeating the techical aspects of why it happened. She offered to refund the reactivation, but insisted I pay the $10. When I asked to speak to a supervisor, she put me on hold for 10 minutes until the call dropped. I called back and got a different CS agent, and the conversation repeated exactly as before, except this time I got through to a supervisor after being put on hold. After having the same conversation with him, he offered to waive the $10 if I paid the $15 reinstatement fee. This was getting worse! I agreed to pay $10 get my service turned back on, but told him I was escalating my complaint. Cricket Wireless is perfectly willing to lose a longtime customer over $10! Not to mention this unethical if not illegal business practice.

Don't go to Critical believe me I am a victim.

You don't have to be one.stay a way from cricket, if you want to ĺive

Cricket has charged me $10 late fee for the last 2 months even though I'm enrolled in auto pay. Scammers just to get extra money.

I ordered an in stock phone from Cricket to upgrade. The phone never shipped. I then spent a week dealing with incompetent customer service representatives. I'm told the phone is not in stock. When will it be in stock? Unknown. Cancel the order. Can't do it. Give me a supervisor. Lose the call. Call back. Am told order is canceled. A lie. Am told the phone is in stock and will ship. A lie. Am told UPS has the phone. A lie. Am told phone is ready for shipment waiting for UPS. A lie. He's just fishing trying to tell me what he thinks I want to hear. Finally get a supervisor who offers no solution other than wait for the phone to be in stock or open a trouble ticket to cancel the order. Can't just cancel it now.

Sunday, when I placed the order, the Cricket website showed the phone in stock.
Monday, Tuesday and Wednesday it's in stock.
Thursday it shows out of stock.
Friday it has been completely removed from the website.

And they tell me to wait for it to be in stock again? Clearly they will never get the phone again. Other phones on the website show out of stock, but are still there. The supervisor says' he will open a ticket to cancel the order. Then I will be refunded my money. I imagine it will take weeks for me to get my money back so I went ahead and filed a dispute with my bank.

In a nutshell, Cricket Wireless cellular service is great. I never had an issue with it. On the other hand, customer service is incompetent and useless. If you want good inexpensive cellular service then Cricket is the place to go. But if you ever have to deal with customer service then you had better dig in because you will be dealing with people that are useless morons. They will give you vague answers. They will lie to you. They will over non solutions to your issue.

Despite the excellent cellular service, I've left Cricket due to the horrible customer service.

I have had pretty much every different phone service there is on the market in our area of western KY and of all of them, Cricket is the ABSOLUTE worst! To help me out, a friend of mine added me to his phone plan since he was already an established Cricket consumer. By adding a line to his account I was able to pick out a free 5g phone. Within 3 months I had dropped the phone and it went completely dead. It wouldn't turn back on, screen wouldn't light up or anything. I did a warranty claim online and dropped the phone off at UPS, and was told to do so by Cricket and they said I would have my new phone in 1-2 business days. After a few days and no phone I tried to get thru to customer service. That is also ridiculous due to the extremely long wait times to speak to a representative and each time the recording says, "due to unusually large call volumes, the wait time is longer than expected." Well, it's not unusual when it happens each and every time you call; That's typical! Also, to make it more frustrating the representatives were NEVER any help and tho I did a warranty claim they kept telling me to contact Assurion, the insurance company on the phone. It was not an insurance claim. It was a warranty claim. This went on for three weeks of getting no help thru Cricket Wireless support and going to every Cricket Wireless store in our area with all those reps looking up my tracking number, calling Cricket, and getting no where before my phone finally arrived. Great, I finally got my phone! I was using it that night to message, call, or check out my Facebook when the screen started flashing on and off! Followed by lines on the screen like the screen is going out and it does that every few days. It's so frustrating! They got a new phone that was messed up and turned in on warranty and obviously sent me a refurbished phone with the screen going out in it! SERIOUSLY?!? Of course, I'm sure I could call them and send it in, but who knows how long the next one will take or what in the world I would wind up with that they would send me if they sent back anything. I'd give it negative stars if I could! DON'T DO IT!

I purchased a mobile hotspot device from my local Cricket Wireless store - I fully understand that the data plan I chose was 100Gb.
The Cricket service depleted my data balance whether using it or not. I even removed the battery from the device and could go online to check my data balance - it showed that I used over 60Gb of data in a single day. There was no battery in the device, there is no way I was using it or any part of Cricket Wireless.
I used this device for 4 days as a necessity, due to an issue with our 'hardwired' home internet service. Our residential service provider (AT&T) could not keep service active in a reliable fashion so I needed a temporary replacement while we wait for our newly purchased Starlink service/equipment to arrive.
I just purchased a totally different LTE cellular hotspot from another company that uses the very same cellular tower, even the same provider and guess what?
The Non-Cricket device uses data and measures data use accurately!
I've been back and forth with Cricket Wireless over the phone & in person, at their store and they say that I've used the data.
I showed the person working there my device (with battery removed) and asked them to look at my data. Sure enough, after an hour the online app showed data usage.
My device was sitting on the counter at the Cricket store, the battery was in my pocket.
They acknowledge that this is not correct but refuse to make any financial compensation ($99 worth of service were 'used')
I cancelled my device & service. I also contacted my credit company and put a stop payment order on the billing.
Do not even try Cricket Wireless or their equipment/services. They will not treat you fairly at all.

This company is awful they have no regards for the clients. I got service with them because my husband said he liked this company. The problem started with sim card it was not working properly. When I contacted them they said it wasn't the Sim card. They said to turn off the phone and it should be working. But the problem kept happening, I told them it was the Sim, on customer service agent said to take it to the store and that they needed 100% proof that it was the Sim card. When I told the I had no network that meant it was the Sim card tell guy said fine then go to the store and buy a new one. So now I have to spend another 10.00 dollars for a new card. Really unbelievable, I was getting even more upset. Finally after 2 months of constant problems I terminated my services but they didn't disconnect my line so they charged our credit card for the two lines. When I called to complain they told me that they cou ll don't reimburse me the extra money. They would credit it to my husband account. But when I was transferring my old # to the new company the agent said she would do me a favor and reinstated my line at no charge for 24 hours so I could transfer my old number. But then I found out that they took the credit they had given us before. And when I talked to Juan the supervisor at cricket he said that to reinstate the line I had to pay 25.00 dollars. Can u belive that CRAP! So now I paid 25 for 24 hours. And this people are rude and could care less if the screw u over. And their favorite word is NO! Everything u ask is no they will screw you in a heartbeat. I would never recommend this company to anyone. It's the absolute worst.

I've been a cricket customer for 14years there phones suck prices are ridiculous an they actually have the nerve to put an foreign person on the line who you can hardly understand like please give me an American who I can understand when I'm dealing with my money they had to audacity I spoke to customer service on the 27th of September they gave me a whole wrong due date of the remaining bridge payment a whole total different price so when I spoke to customer service they were arrogant nasty and then she just repeated the exact same thing that I was discussing with the guy that I was on the phone with before I said I wanted to speak to the manager and guys she totally repeated the exact same thing that I was telling them and it all boiled down to it of not I'm sorry that one of our customer service agents gave you the wrong price or I'm sorry one of our customer ages gave you the wrong due date will try to fix that nothing no compassion anything and I'm talking about I've been with them I started my job in 2008 2009 or 10 and this is 2021 and this is what a company does to you of being a loyal customer for that many years sad right yeah that's what I said

I was paying insurance for about a year and then my phone quit and they wouldn't cover my phone I would not recommend cricket at all.