christophera413

Christopher A.

Contributor Level

Total Points
160

2 Reviews by Christopher

12/22/20

After 7 months, hours on chat and talking with customer service, 5 Sim activations and 2 different networks, 4 devices that did not work and cost me $90, I closed my Consumer Cellular account and contacted the BBB. The net of Consumer Cellular's lawyerly response to the BBB complaint was that they never promised the service would work.

12/1/20

I reviewed the Cricket Wireless web site for plan information and pricing. Upon arriving at the retail store, I was told they were not committed to the Internet packages and proved that as I proceeded to purchase a plan. I asked multiple times to confirm the monthy charge to my credit card and was assured it would be $30. Logging into the account, I discovered the actual billing was $38 per month as an insurance premium was added on - without my consent. That was changed, A few days later I went back to the store for a phone cover/protector and purchsed one specific to my phone. I had already bought one but found it bulky. I purchased the 2nd protector. Once installed, it was immediately apparent the phone would not respond to pressing the "on" buttton. I could press it 20+ times and it would not come on! I put the initial cover back on - zero issue with turning the phone on - and returned to the store for a refund. Ploicy - NO refunds for any reason. $20 for a piece of plastic that was not functional. On top of that, I commented that the clerk was not wearing her mask correctly (below her nose). Response - she claimed I was being disrespectful and asked me to leave the store. Not likely I will return to that store and if a device change is necessary, it is less likely that I will return to that store - which I assume is the retail model.

Products used:
Alcatel Apprise 500 - 2R and the heavy duty protector cover.

Service
Value
Returns
Quality

Christopher hasn’t received any votes.

Christopher hasn’t received any thanks yous.

Christopher doesn’t have any fans yet.

Christopher isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

mickeyk14
6/20/18

I thought Consumer Cellular was for Seniors - think again. They must feel we have endless pockets...

cindyb1396
5/11/22

I would like to say I'm very happy with my service. I went to the cricket store in Tuscaloosa...