Cricket Wireless

Cricket told me the cell tower has been down since September, 2018 in my area and that they are scheduled to fix it in two weeks. I have been told this same thing every time I call them and complain that I have no service. I am going on 4 months of the exact same story from them. I can not make or receive calls on any of the 3 phones that are all in the same household and on the same plan. I am only able to use the phone if I drive 10+ miles away to a Starbuck and then I am able to make and receive calls. To me that is not providing me with service. If I am unable to use the phone at home then I do not have service. I have called many times and wasted a lot of time on hold with this problem. On 1/8/2019 I called them to fine out what is being done. I also told them that I did not want them to take out $90 from my account via autopay and not to turn off my service. The next day they suspended my account on all three phones even after talking with them the day before. I called them and finally talked with a floor manager and she said that I would have to pay the $90.00 inorder for them to turn my account back on. She insisted that I pay for service that she knows they are not providing me with. That sounds illegal to me!
I want a full refund of $90.00 for each month the service has been down since September. I also want to know when the problem will be fixed. It has been escalated three times by the companies managers and still nothing is being done.

They have great coverage, great deals, they don't just have basic cheap phones, they have top notch Samsung devices &the newest iPhone, the 14 Pro Max. Nev3r any issues

After being a Cricket wireless customer for close to 10 years, I began to receive notices from them that 4 out of 5 phones on our plan would not work after February due to them discontinuing 3G. All 5 phones on our plan are 4GLTE phones. Yesterday, they suspended my phone and turned it into a worthless brick. I called them this morning and spent 14 minutes on the line with a woman who clearly was speaking some dialect of English that I could not understand before being abruptly disconnected. A while later, my wife called them and spoke with a gentleman about why my phone was suspended. He told her that my phone was not compatible with the Cricket network. She tried to explain that I had been using my phone on Cricket for about four years. After repeating that fact over and over, she was told that my phone was incompatible with the Cricket network and that I would have to purchase a new phone. She told him that if my phone would not work with Cricket anymore that we would be switching to another network. He then said that he would reactivate my line and that I should turn my phone off and back on. Just like magic my phone was working on the Cricket network again. We will be switching networks soon.

I switched my daughter & I from a more reputable company because Cricket offered significantly lower prices. I have friends & family that claimed they were good. Cricket offered a payment plan to purchase a new phone, which I did for my daughter. Within the first 2 weeks, we noticed that they had TERRIBLE coverage (calls were choppy, dropped calls, incredibly slow data). When I tried to move & take our numbers with us, they held a phone hostage since we weren't with them 6 months. I called & argued with Customer Service to let her phone go... to unlock her phone. I was told to "buy her a new phone". The phone was 2 months old, NEW phone, but Cricket has it locked. They suggested that I continue with her coverage. My daughter cannot use her new phone until January, when the 6 months are up & I have to call again to get it unlocked. I replied "And give you money for service that doesn't provide what it's supposed to?" I DO NOT RECOMMEND CRICKET WIRELESS! I'm surprised they are still in business!

They will tell you what you want hear, thats not true,once your billed,DO not do auto pay with cricket wireless they will rob your bank account,They are not to be trusted at all.

Before switching from Verizon to Cricket, explained my needs at the Burnsville, Mn. Store, told them that I would need to port over my current cell number then later add a line to my account and port over my business land-line from Frontier communication. A few months after signing on, I went to add that second line, I dialed 611 customer service, explained my situation asked if my new phone could support 2 numbers, was told I'd have to get a phone with to sim cards from an outside source, cricket offered none, or just add the new line, get a free second phone for an additional $30 monthly. Went back to local store, was then told by salesperson that cricket couldn't port over any land-line numbers, they're owned by another carrier that wouldn't allow this, called 611 again and was told the same despite what being previously told. Called land-line carrier and was told by them no problem to do so, law requires that can be done. Been back and forth numerous times with cricket stores and customer service with no success, spoke to other cellphone carriers explaining my needs, they claim to have no problem porting over a land-line number. Went back to store to cancel service and get a refund on the upgraded phone I spent $150 on plus additional accessories, I was told to go pound sand. Horrible company, store sales clerks and customer service department are imbeciles! Got screwed and didn't even get s reach around...

Update 4/10/20, If you have a problem with your Cricket Service, and you will, expect at least 5 hours for being on hold, hung up, calling back, waiting on hold talking to a CSR, being put on hold again, being transfered to a dept that can't help you, hung up on again, and on and on and on, in contacting tech support online is also a good 3-7 hours to get resolution. This IS NOT an exaggeration! Been onhold now for 2 hours and 46 mins, been hung up on twice after talking to rep and this is my 3rd call.
I had to contact cricket's customer service for an issue I was having and to upgrade my service. Yeah, Good luck! I was having no help with the agent in Cambodia and asked to speak with her supervisor. "Kevin" answered and said he was a supervisor and would help me, not really though. "Kevin" was rude and basically a jerk. I told him to have a blessed day and got off the call. Right after I hung up the call I get a text from Cricket in Spanish, yes Spanish. Kevin had changed my language preferences. I Called back and spoke with Carlos, who was very helpful and changed my setting back to English. Then Kevin changed them back to Spanish 4 times in the next week. Great company as long as you don't need to talk to customer service. I hope "Kevin" got fired.

They advertise discounted upgrades once per year but this is totally false. I've been with cricket for 5 years on my mom's plan and 10 on my own and have only ever bought phones full price from them and never did an upgrade. My phone's computer system is shutting down and the charger port is not working properly and I am in a pinch for money so I went to do my upgrade. They refused to let me do it, I've talked to several different employees and customer service reps and they refused to let me. One claimed there was no such thing and when I showed proof them he said I'm not eligible till December next year and id have to pay full price. Another one I spoke with tried to tell me I have already done my upgrade with them when I haven't purchased a phone in years and she called me a lier even though my make and model where only made in 2020. Another claimed I'm not due for an upgrade till next month because I had one which I didn't and proved it. They then sent me to their supervisor Sean who was the rudest and stupidest person I've ever spoken to and kept asking which line on your account I said I only have one line then he said you can use your discount in may I said I want to use it now then he told me I wasn't due till next month then I argued and showed I haven't had one ever then he said your not due till February which made no sense and when I confronted him with the fact he said may then next month and then February and he hung up on me. Worst service I have ever received

I called Cricket on Aug 30,2022 at 9:50 am until 2pm. I spoke with 10 people: Ethel, Irina, Mitchell ID *******, Antonio, Carlos, Demi, Kristine, Shaun, Francine, and Tania. I was hung up 5 times, and although I was asked to provide my phone number in case we get disconnected, no one called me back. Being on the ph for 4 hrs and telling 10 people my issue and then hung up while they were showing "understanding" and willingness to help while I battle covid, it's frustrating on its own, but not having the issue resolved when it is Cricket's mistake, it's another issue. My phone number's model and IMEI have never been updated in the system since I bought the phone years ago. Mitchell, who was extremely rude, tried to cover Cricket's error and updated the model and IMEI in the system; however, he did not backdated from the date I originally bought the phone, thus I am now unable to unlock the phone even though I have been using the same device for years. I called the corporate office too but of course, no one answered. Cricket is a nightmare! I do not recommend Cricket to anyone.

I switched from a well known phone service to cricket. This was my first mistake. The phone that I bought was the Motorola 5g stylus. This was my 2nd mistake. The first day I had this phone it froze on me. I tried calling the support line and their phone service ends at 8. I could not get any help from this knock off phone service. Likely one of my friends where able to help me fix the issue. Also, my old phone was 4g and worked good for an old model, but this new phone if it was on wireless internet or WiFi the video would not work correctly. I tried nurmous WiFi to see if that was the issue. The answer is no. The 3rd mistake was calling the phone service and tried to have my phone fix. BIGGEST joke of the year. I tried for over 2 weeks to get my phone fixed and many hours equalling over 30 hours of hold time. I still have that phone. I had false promises of people to call me back, guess what not happening. Do yourself a favor stay with a name brand service, not a generic look a like who put more thoughts on the commercial then customer service.

Literally worst customer service experience in my entire life. And I'm super chill about bad customer service, but this is crossing a line. My boyfriend broke his phone 5 days ago and we have been trying to replace it since, I have been the main one dealing with it since I'm the only one with a phone, so they were supposed to send it the next day and they put the address in wrong so it never delivered and they sent it back to the sender in Texas, we live in Seattle. I tried calling UPS, and cricket, they both told me they couldn't change the address. So finally it gets back to the sender. Now I have to get his mom on the phone with me to approve his phone getting reshipped even tho it was THEIR PROBLEM. So everything seems all good they seem to be sending it back but then I have to fill out an affidavit and submit a photo of his moms ID. Ridiculous. To remedy THEIR MISTAKE. It's literally the most complex confusing process for such a simple problem like replacing a $#*!ing phone. I cried on the phone multiple times because nobody would even help me. I literally cannot say a good thing about this dog $#*! company. Do not give them your business

Dial up would be better.
Their service is the worst.
No connection. I think they speed up your usage amounts. Just horrific.

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called they automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional hotspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th. If this is how they trick people into paying for their mistakes, then it's not a good company to get involved with. They could have fixed their mistake, but chose not to. They'd rather make their customers pay additional services against their wishes by suspending their customers account and giving them no other option but to pay for their plan way before their bill is even due. Terrible phone provider, no different than Metro PCS. Will be switching providers due to how they treated this situation. Very shady, and not a trustworthy company to get involved with. Plus they sell your information, which you will get tons of spam calls/texts.

Customer service is terrible RUDE unhelpful and they seem to care less about your situation I suggest that anybody considering cricket to run the other way life's to short

I haven't been happy since the beginning so I am going elsewhere now. I've wasted enough money on this company! When I first signed on with Cricket, the worker had no idea how to transfer my pictures from old phone to my new phone so I had to blue tooth every picture MYSELF once I got home. I've purchased two phones had them both for about a week when the started slowing down, freezing, screen turning black, battery dying very quick. I went to upgrade about two weeks ago and purchased a SD card b/c the phone I got has very little storage. So AFTER dumping money into a new phone PLUS an addition $32.99 on a card, the card is corrupt and guess what?! Too bad! It's non-refundable! Was I told that when I purchased it? NO! Was I told when I signed on with Cricket that even though I pay MONTHLY for insurance, when and if i have to send my phone, I'll COMPLETELY be WITHOUT a phone until they send mine back?! I take my phone to a different location to see if they can help with the SD card issue... The workers said to me, "how do you get to the SD card? I've been working with Iphones all day" REALLY?! This company sucks, the employees have NO clue what their doing and the phones are garbage! At this point, the only thing left for you to do is refund me my money!