CPAP.comReviews 1,469

Dear Reader,

I am a Registered Respiratory Therapist licensed in the State of Ohio, and have experience working in Home Care for Perinatal, Pediatric and Adult Patients. From fixed CPAP all the way to continuous mechanical ventilation.

I reached out to CPAP.com after a few disappointing experiences with local providers. I probably scrutinize things more because I have actually been a Clinical provider of Masks, CPAP/BI-PAP machines, disposable Supplies and so on. I know what it takes to maintain a Customer and keep them happy, but in this case, I was the Customer.

I reached out to CPAP.com to inquire about a Headgear replacement and reached a lady named Shannon. She was not friendly, but also very knowledgeable. It was absolutely incredible talking to her because she really took her time despite the fact I have an extensive background in Respiratory Care. Clinical people need help sometimes too, and I'm not afraid to admit it.

If it were in my power I would nominate Shannon to a Managerial Position in her Company and allow her to be a Trainer, and/or Re trainer of Employees there at CPAP.com. God Bless her and her Company as well.

Bad customer service and don't give important information that you need, Could care less if you have to return the product. They sent me a product that did not have an adjustable frame and the frame was too big, yet when I purchased it, they said nothing about frame size. They didn't mention there were three different frame sizes. They sent the medium frame without asking. I spent a few nights trying to make ti work, while my health was being compromised then finally realized the frame would not fit. They never gave me an option or told me that the frame size they sent, medium, may not be the right size and that I may need a different size. They sent it without a word. When I called about it, they said that the manufacturer doesn't provide instructions for sizing the frame, however, it would be easy to measure the head to figure it out, but they are too lazy to do it. Just send something that is a shot in the dark for the customer with no explanation? Wrong. They don't care what trouble you have to go through. And don't provide a credit or make it right in some way.

After contacting a former company where I originally purchased my CPAP machine, and asked if I could possibly get a reduction in price, as I lost my machine in Harvey, as my home was flooded badly. They responded with couple hundred off a $1300. 00 machine, that was no help. I went online to CPAP.com, which I have previously purchased my mini CPAP travel machines, and asked the same question. They were more than helpful, giving me more than a 50 percent discount, as a flood victim, I pledged my continued business with them and ordered. 30 minutes later, the same customer service rep for them called me back and informed me that their company had an anonymous donor, in Houston, that offered to pay for all of my machine! I was only charged for my mask and couple other items. You can bet CPAP.com will have my business and all of my friends and family's business from now on. And thank you to the donor as well. So appreciated at a most critical time!

We drove 100 miles one way to make sure I get the correct travel battery for my CPAP machine. All the People were very nice on the phone including Shawna and Sam, who were very helpful. Crystal was the person onsite. She was very helpful and went the extra mile in addition to many customers constantly streaming in and requiring her attention. Very professional and knowledgeable people. They explain their policies as much as time permits. We were very pleased with the service and honesty.
Dr. A. Shanmugam, MD, FACE, FACP.
College Station, Texas

I have been using CPAP.COM for many years, probably over 10 years! The staff are professional, friendly and very helpful. Usually my orders are a 1-2-3 snap and their website quick order is a great help! On my last two orders I had some issues. I bought some product which was missing a part. CPAP.COM quickly sent me a replacement and no cost to me! On the second order, it was mostly my fault. My quick order screen listed 2 different versions of a product and I picked the first on on the list without reading the detail, my bad. I called CPAP.COM and they quickly gave me credit for the product and then I purchased the version of the product I wanted! All quickly resolved by the great CPAP.COm staff! Thank You!

I was surprised to see that the live chat support was on point on time as they they would at 8 am CST. I was chatting with Crystal and she helped me right away with my issue concerning my prescription not being linked to my account. And thanks to her my shipment will be done today.