Dear Reader,
I am a Registered Respiratory Therapist licensed in the State of Ohio, and have experience working in Home Care for Perinatal, Pediatric and Adult Patients. From fixed CPAP all the way to continuous mechanical ventilation.
I reached out to CPAP.com after a few disappointing experiences with local providers. I probably scrutinize things more because I have actually been a Clinical provider of Masks, CPAP/BI-PAP machines, disposable Supplies and so on. I know what it takes to maintain a Customer and keep them happy, but in this case, I was the Customer.
I reached out to CPAP.com to inquire about a Headgear replacement and reached a lady named Shannon. She was not friendly, but also very knowledgeable. It was absolutely incredible talking to her because she really took her time despite the fact I have an extensive background in Respiratory Care. Clinical people need help sometimes too, and I'm not afraid to admit it.
If it were in my power I would nominate Shannon to a Managerial Position in her Company and allow her to be a Trainer, and/or Re trainer of Employees there at CPAP.com. God Bless her and her Company as well.