I needed to exchange a product. Heath was easy to work and got everything taken care of me quickly.
Brandy provided quick and professional service and dealt with me in a courteous and friendly manner when ordering my CPAP supplies.
Hi Alan, thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Chrystal was a GINORMOUS HELP today! Cpap.com and it's customer service ROCKS! Thank you for all you do to help your customers!
Hey Andrea,
That's awesome! We're glad to hear that you received great service. We'll be sure to share your kind words with Crystal and we hope to hear from you again soon.
Carol was great. Quickly processed my order. Helped me figure out what I needed. And saved me 15%.
Hey Todd, that is wonderful! Thank you for letting us know that Carol, provided you with great service! Please let us know if there is anything else we can assist you with.
Quick and easy! Jennifer was very nice and helpful. I am replacing my old Phillips system one cpap
Awesome! We hope to hear from you again soon.
Camyatta B helped me with a problem I had with an item ordered, and I appreciate her concern and her helpfulness.
We're glad to hear that you received the assistance you needed. We'll be sure to share your kind words with Camyatta and hope to hear from you again soon!
I had a number of questions about CPAPs APAPs and BiPAPs and my on-file script. Daryl was incredibly patient and informative and answered all of my questions.
Hey Marc,
We are glad to hear that you received answers to your questions. Please let us know if there is anything else we can assist you with.
Crystal was great very helpful she got me the information right away. Cpap.com is very good. Thanks
Hi Tim,
Thanks so much for sharing your experience with us. We hope to hear from you again soon!
DASHA S. WAS VERY HELPFUL AND VERY EFFICIENT. SHE ADVISED ME THAT IF I PURCHASED A CERTAIN AMOUNT MORE PRODUCT, MY SHIPPING WOULD BE FREE, SO I DID.
Hi Robert, we are pleased to hear Dasha, reminded you of the free shipping limit and provided you with great service! Please let us know if there is anything else we can assist you with.
Purchased a Phillips CPAP machine on this site. Months later a recall was issued and CPAP notified me. Contacted Phillips several times and was NOT given a definitive response, even with the serial #. Considering that serious stuff was involved (like death) I have contacted CPAP. Com four times on line and they HAVE NOT RESPONDED. I therefore feel confident in stating DO NOT PURCHASE MEDICAL EQUIPMENT AT THIS SITE.
Hi Robert,
We're very sorry to hear that you haven't been able to reach our Customer Service Team. Please send a private message with your contact and account information and we're more than happy to call you back.
We hope to hear from you soon!
Chad- best service from chad------------------------
No problem---------
Quick----------
Best----
No delay----
That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.
CPAP.com's Chat feature is very convenient and helpful! Chad was great and solved my issue quickly!
Hi Kim,
Thanks for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
Angie was exceptionally helpful in chat & finding my solutions! Apparently the F20 full face mask is HumidX compatible for AirMini... Ahhhhhh! Kelly
Hi Kelly,
Thank you for sharing your experience with us. We hope to hear from you again soon!
Chad is a really bad customer representative,, slow response and using generalize unassuming words
Hi Haastrup,
We're very sorry that you didn't have a good experience with our Chat service. We'll be sure to look into this matter for you and if additional details are required, someone from our Customer Service Team, will contact you. Also, you can rest assured that your prescription request form has been resent to your doctor's office. Once we receive a response from your doctor, you should receive an email from us letting you know.
Thanks for your feedback and we appreciate your business
Shelly was courteous and efficient and a big help in getting my order processed and on its way! TWO THUMBS UP!
Hi Jay,
Excellent! Thank you for sharing your experience with us. We hope to hear from you again soon.
I spoke with Brandy today and she was most helpful with my issue of a wrong item. A real Superstar!
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
I couldn't find the size of the cushion for my CPAP mask and Shelly found it for me right away, no problem.
Hi Tristram,
You're most welcome! We're glad to hear that Zachary, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
SHELLY WAS HELPFUL EFFICIENT AND FRIENDLY. MY RETURN WAS PROCESSED WITHOUT ANY PROBLEMS. I APPRECIEATE THE ONLINE CHAT TO HANDLE THIS RETURN.
Hey Kristi,
That's awesome! Thank you for sharing your chat experience with us. We hope to hear from you again soon.
Shelley was very helpful in reviewing the status of my warranty return. The process was simple!
Hi Peter,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Mary B, my customer service contact was as good as there is! Outstanding service and professional!
Hey Mark,
We're glad to hear that you received the level of service you deserve! Please let us know if there is anything else we can assist you with.
Overview
CPAP.com has a rating of 3.5 stars from 1,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CPAP.com most frequently mention customer service, live chat and new mask. CPAP.com ranks 2nd among CPAP sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeri, we're glad to hear that Heath, was efficient in assisting you with your exchange. Please don't hesitate to contact us with any other concerns you may have.