On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Still waiting for product never received really where is it
Heavy Duty, quality cover, quick delivery. I was concerned that cover would not fit because of all the measurements but fit was perfect. Very satisfied.
Great experience on ordering. Hope I gave correct measurements!
Easy website to navigate for an order. I am thrilled with the service and product purchased from your company. I appreciated the two emails to verify sizes to ensure correctness in measurements provided. My patio lounge set looks new due to your finished covers. Thanks.
Easy website to navigate for an order.
I bought a cover for my fire pit to reduce rust caused by rain. The ordering process was straight forward. I appreciate Covers & All confirming the dimensions and asking for more information in order to make a cover that fits well.
I received the cover by the date they originally gave me. The cover does fit over the fire pit, but barely. I have to pull down one corner an inch at a time and repeat. I'm concerned that the material will quickly break from so much rubbing while putting on and pulling off.
I ordered a cover with elastic in the corners, which makes it more difficult, but I believe it would still be snug even without the elastic corners. Also the lid of my fire pit has a pyramid shape, and there seems to be too much material in this part of the cover. I will try to post a picture of the cover if possible.
Finally, the cover is wrinkled because it was not folded nicely when shipped. Perhaps it is because of the of shape, but it seemed like it was quickly packed and is now quite wrinkled.
Totally professional company totally detailed communication was awesome I had my custom cover for my fire pit delivered yesterday and it's perfect thank you so much
The only thing that was confusing was the dimensions are supposed to be the actual product that I am covering and not the cover size that I think I might need if you could put that in plain English I'm glad I called to get more information because I was told measure the actual product I'm buying the cover for Thanks!
My experience with your company has been the worst I've ever dealt with. The product that I was suppose to get wasn't even near what I was suppose to get. I want my money back for the worst service I have experienced from your company I had to wait 2 months for it and they requested pictures which I took of my treadmill
Ordering Online was Quick and Easy. The product was professionally done and I am very satisfied. I know that I'll be receiving positive comments from my friends and family on this product, and I'll gladly recommend it to them.
Easy to custom build. Reasonable prices. Seems durable. Build time and shipping seemed a bit extended, but could be partly due to covid. Would order again.
We recently built a new outdoor deck and bought a 30" X 60" stainless steel table to keep on the deck for preparing and serving food to guests. We couldn't find a cover that would fit and that was made with quality materials.
Quick and easy way to order a custom cover - couldn't find an off the shelf version. Nice website layout and experience.
Nice covers fast turnaround! High quality, arrived well packed and they are well made. We will order again!
Painless! Color match was right on; measurements right on and great quality.
Easy to order. Good quality. This product exceeded my expectations for the price.
While the material and fit are good the side pockets were sewn upside down.
While the material and fit are good the side pockets were sewn upside down.
The product was better than expected. Service was very good. Took a little longer than expected to receive.
Three stars because Customer Service Person was NOT helpful,
Made me doubt I should place order. Obviously a call center with NO customer service experience, hope to get a good product even with unsatisfactory CSR interaction seems to be a call center in?
Three stars because Customer Service Person was NOT helpful,
Made me doubt I should place order. Obviously a call center with NO customer service experience, hope to get a good product even with unsatisfactory CSR interaction
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.