Liam C.

I've never had a good experience ordering furniture or technology online from Office Depot.com. This time I ordered a chair for curbside pick up. I received an email confirmation that the order would be ready in an hour. Then a second email said it was not really available and that a manager would call me. I didn't wait and called the store and was told me I should go back online and order the chair with a second separate transaction. My next email confirmation said it would be delivered 5/21. My next email said the chair would be delayed until 5/28. My next email said I could expect 1-2 days past 5/28. I checked the tracking today and it's being delivered 5/26. What a complete joke their online ordering process is, office max is putting items on sale showing in stock at stores that you can order from but they don't actually have any. Then office max doesn't have a handle on what's in stock at their wh or their supplier on these items they just put on sale. Not impressed, I could fix this whole process in a few weeks with their IT department.
One more thing, why there's a link to check my order on their emails yet I have to input my phone number and the order number after it takes me to their website?
Great price on the chair, the company is a mess. I just moved from as an example Boca Raton you should see the 625,000 square-foot headquarters they paid $130 million that I don't think they ever filled half of it with employees and it's probably been empty the last 15 months with people working remote.

Totally professional company totally detailed communication was awesome I had my custom cover for my fire pit delivered yesterday and it's perfect thank you so much

Everybody was so friendly and professional it was really enjoyable to deal with considering most companies have call-center‘s with people reading scripts