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Covers & All Reviews Summary
Covers & All has a rating of 4.7 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 5th among Home Decor sites.
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Easy to navigate website, good communication, quick delivery and a great product. Thank You!
One of the covers was the wrong size, awaiting a response
Excellent bespoke cover. I have recommended Covers and All to a neighbour.
Smooth ordering process - even asked for more measurements for our custom shaped lounge. Final product is even better than expected, and the material feels really high quality. Will be ordering more...
I received the custom cover after a long delay and request for additional payment. The cover fits poorly and looks very unattractive. I'm almost inclined to remove it and allow the furniture to weather rather than endure the poor appearance of the cover. Would not use this company ever again. Terrible product.
Hello Chris. We are very sorry to note your disappointment.
Our pricing is transparent and you pay what you see on the checkout page. Extra charges are only applied if there is a change made to your order after it is placed. In your case, the front length was changed from 59" to 66" per the revised picture and measurements you shared with us, which increased the cost of the cover.
A payment request notification was sent on 24 December. The payment was received on 19 January which unfortunately delayed your order. We dispatched your order in 5 business days after this.
We handcraft each cover closely following the specifications provided. The measurements entered for each cover are listed on your order confirmation email. We request you to check them once again; if you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at feedback@coversandall.com. We will gladly replace it in case we have made an error in fabrication. Note that as mentioned on the product page, we add 1" to 2" leeway on the given width/depth for ease of use.
Ordering was very easy, any questions were answered very quickly. The cover is well made and a good fit
Although I would have liked the zip to be at the back of the cushion instead of the front.
This is my third order from you and every time it's been great service and excellent quality
Received my couch covers today and they are lovely, well made and just as I ordered. My old covers were worn out and these have slipped perfectly over the top. The light blue is just as on the website. It took about 3 1/2 weeks from order to delivery to home which I thought was fine.
Easy website to navigate and place order. The team contacted me to check all measurements and provided a mock up drawing as well for me to approve. Fantastic service.
Just received my covers, a day ahead of schedule. They were very well packaged. I am extremely impressed with the quality and fit of the covers, which were for an outdoor setting. I would highly recommend to anyone with a need for quality covers.
Product was exactly as expected, but Covers & All clearly state on their site that they add 1 - 2 inches on all measurements you give them. However this is not true, in our order they failed to add anything to one length of the measurement resulting in cover that doesn't fit well. Was a shame as we check the measurements and clearly understood the additional inch or two they would add, so when they didn't... the cover was no good.
Thank you for the rating and your valuable feedback.
We handcraft each cover closely following the specifications and instructions provided. The leeway is added to the width and depth of the cover but not to the height (to prevent the cover from bunching up near the bottom). We do make a mistake occasionally but are firmly committed to making it right when given the opportunity and once the error is established.
Regrettably, we are unable to identify your order as your email address is not visible. The measurements entered for each cover are listed on your order confirmation email. We request you to check them once again; if you feel any of the sides is the wrong size, please take a picture of the cover clearly showing the incorrect size with a tape measure and email us at feedback@coversandall.com. We will gladly replace it in case we have made an error in fabrication.
I recently Pex based a pool table cover and on the inside were marks and stains all over it I emailed someone and they said they would get back to me and never have. Wouldn't recommend this to anyone, and will be telling people to avoid covers and all. Will be posting this on all social media platforms so this doesn't happen to anyone whilst spending their hard earned money. Ver very dissatisfied
Hello Steve. We apologize for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are committed to replacing any product that has a defect. Our Quality team did respond to your email dated 14 February requesting pictures clearly showing the problem, along with a picture of the taffeta label on the product. Kindly write back to us at feedback@coversandall.com with the requested pictures so that we can investigate this and offer a resolution.
I provided Covers and All with detailed technical specifications and dimensions for a cover required to fit a new outdoor dinner setting. They were able to produce a cover to my exact requirements, which fits perfectly and looks fabulous. I could not be happier with the cover I received, the prompt correspondence, accuracy of manufacture and quality of the finished product.
The quality if this cover is amazing. I have no doubt my tree will stay fresh looking every year
Applied for the discount, didn't get it. Signed up for the newsletter which said that you get free delivery on items bought, didn't get that either. Sent email requesting response, no reply. Will not deal with this company again, very disappointed.
Hello Darren. We are sorry to learn that you were unable to avail the welcome discount. Unfortunately, we are unable to locate any email from your registered email address pertaining to this concern.
For the welcome discount, the coupon code we email you when you subscribe needs to be entered while placing your order - there is an APPLY DISCOUNT option displayed on the cart page, just above pricing. Regrettably, it was not entered on your order. You can still use the code on your next purchase.
We regularly run attractive promotions on various products. To view a list of active offers at any time, please bookmark this page:
https://www.coversandall.com.au/coupons
If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
The cover is excellent quality, heavy duty and very well constructed and finished. It was delivered on time too. Excellent value for money.
Great cover and well made- delivery was quick. Great to use when grandchildren are here so will not damage the table
Fast delivery, easy to order, great quality, great size for my Christmas tree
I am very pleased with my Christmas tree storage bag. The experience with this company has been excellent, very good quality, easy to order and very prompt delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime. We are sorry to note your disappointment and apologize for any error in the size of your covers.
We handcraft each cover closely following the measurements provided. We do make a mistake occasionally but are firmly committed to making it right when given the opportunity and once the error is established.
Our support team did respond within 6 hours. Regrettably, while submitting your inquiry you mistyped your email address so the response might not have reached you. We have forwarded it to your correct email address for your reference.
If you have additional questions, please do not hesitate to write back.