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Covers & All Reviews Summary
Covers & All has a rating of 4.7 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 5th among Home Decor sites.
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Very dissatisfied, ordered 5th Feb, should have been delivered by now. Tried tracking no tracking number sent to me.
Product is great, but communication regarding delivery timeframe was poor. I received an email early on saying I would receive it by 16/02, but it didn't arrive until 04/03.
Hello Adam. Please accept our sincere apologies for shipping your order a week late.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Your order was dispatched on 22 February and should have been delivered by 24 February. Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We are glad you like your custom mattress cover and hope to have another opportunity to work with you soon. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
Very satisfied with my purchase! Fits perfect. Will be ordering some chair covers next.
I'm very happy and impressed with the cover for outdoor air con unit, fits perfectly and very good quality! Thank you for everything and great customer service and delivery!
Happy with cushions and delivery. All went smoothly.
The cover fits well and the quality of the material is excellent. Quick and easy to place order on-line
Very pleased with the quality of cushions I ordered, probably a little larger than I expected, but in saying that it was my measurements that were at fault. Waiting time was longer than expected but overall a very good product. Would recommend
I ordered my wrapping bag on 3/1/21, and was given an estimated delivery date of 1/2/21 which was fine. But then, without any communication from the company, I started getting emails about "delayed shipping" with nee delivery dates getting later and later. So I emailed the company who informed me that my item hadn't been made yet. It ended up arriving on 24/2/21. I was pretty disappointed with their lack of communication. The product itself is good. It has no solid base in it though, so it's floppy with the wrapping paper in it.
Hello Kate. Thank you for the rating and feedback on your recent order.
Please accept our apologies for shipping your order late. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. As these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We appreciate your feedback on the Gift Wrap Storage bag. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
Covers & All made it really easy to get the right size and finish for my new speaker covers.
Impressed by quality. Easy process to order and delivered earlier than advised.
User friendly website backed up by great customer service.
As a returning customer, I feel equally deserving of discounts that are so regularly offered in promotions to attract new customers. Reward your repeat customers!
Hello Adrian. Thank you for being a loyal Coversandall customer! We appreciate your repeat business and are glad that you are happy with our products.
It is our objective to offer high quality, handcrafted products at competitive prices. We have also been considering a rewards program so thank you for your feedback.
Meanwhile, we regularly run promotions for various products. To remain informed you can sign up for our newsletter and also bookmark this page:
https://www.coversandall.com.au/coupons
If you have additional comments or suggestions, please feel welcome to write to us at feedback@coversandall.com
Very easy to order, quick and easy delivery. Good communication during delivery process. Very happy with the product.
Ordered online, had some communication to get exact measurements as it was a complicated bbq cover with hotplates and sink included, arrived quickly and was good quality and a perfect fit.
So glad I ordered from Covers & All. The new bench seat covers have given an old outdoor setting a new lease on life. I got the 'soft touch' type so is comfortable to sit on even though they are waterproof. Perfect sizing as per my measurements, so make sure you take the time to measure accurately. I tripled checked. Good strong zippers. Arrived a few days after estimated delivery. Maybe delivery took under 4 weeks or less all up. Was able to track my package from India to Singapore to Australia, via FedEx. Price very reasonable. Very happy, and I would order from them again, and would recommend.
Happy with the product and speed of order between purchase and delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharyn. We understand your concern and apologize for shipping your order late.
Your order was dispatched via FedEx 944123160727 on 25 February. We had also notified you via email. The tracking ID is available under the Orders section in your Coversandall account.
Regrettably, transit delay is outside our area of control, especially considering the impact of COVID-19 on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We see on the FedEx tracking page that your order was delivered on 9 March and trust you are happy with your custom cushion covers. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helpline.
Thank you for choosing Coversandall.