Covers & All Reviews Summary
Covers & All has a rating of 4.7 stars from 6,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 4th among Home Decor sites.
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Love my cushion covers, incredible quality and attention to detail. Beautifully sewn, sturdy zippers. Amazing value for money, highly recommended!
I got exactly what I wanted I'm very pleased thank you
I'm thrilled with our cover. It was exactly what I envisaged and I was also impressed with the delivery time.
Very efficient and quick service. No problem at all. Goods arrived as stated. Thank you.
EDIT 2: Sales rep reached out to send a swatch and to see if any follow up action can be taken for another cover. Received a swatch early july and re-ordered a 2nd cover on good faith. I recommend getting a swatch first no matter how small the job as the colours on the screen do not resemble actual real life colours.
EDIT 1: follow up - Rep now insist the online swatches vary due to lighting and that my grey cover is indeed light sand as per their real photo (newly attached). To which I say IF true, then its false advertising and misrepresentation - just look at my cover, it exactly matches the light grey swatch shown online! Look at the actual swatch vs online swatch as attached and see if any of that makes sense, best bet is to not trust what they say online and order a swatch sample before committing to any purchase... or just skip this and go on etsy.
Original review:
I placed an order late may 2022 and received around mid June - no issues there.
Custom insert is fine - no issues there.
Custom Cover - Ordered LIGHT SAND. Received Light grey. Customer service agent insisted I received light sand as ordered (see attached email). Absolutely infuriating - I have attached a photo of what I received vs the preview of "cushion fab" light grey vs sand during the order process and light grey is absolutely what I received. The colour is important to me as the rest of my decor is beige.
I should add on that it took about 12 days post lodging a ticket for them to respond in such an insipid fashion.
I was impressed with the quality of the product and the speed of the delivery.
I will definitely purchase other items from Covers And All.
Great online experience, prices supplied.
Prompt delivery
Product was better than expected.
Have not tried yet just received the order today exactly what i was expecting and delivered on time
I had an issue with my first cover over a wool table. It got holes along the bottom from hitting the ground. We realised that when the add the extra 1-2" the cover was too big and dragging in the wind. Immediately they remade the cover with exactly the same extra measurements in the length and width, but they shortened the height by 2" and added in leg ties. They did this without extra cost to me and I was extremely happy with the end product. It is now not right down to the ground. I would advise getting a table cover to ask them to not add extra in the height to avoid my problem. I have also purchased an umbrella weight which you fill with sand and wrap around the pole. My umbrella has not fallen down once since adding this extra 30 kg of weight to the stand. Perfect! Highly recommend.
Very happy with my outdoor setting cover, the cover is of great quality and it arrived very quickly. I will be shopping for other covers for sure.
Although a simple process, I found difficulty with:
* using imperial measures (I thought metric measures were required by law?);
* the chat process to send a photo after ordering - an email address would be much better as the chat reconnects and disconnects.
The cover itself is fine and fits well but on reflection I would have gone for a lined product that was heavier as it looks like it will take a while to lose its wrinkles and sit comfortably on the BBQ.
Hi Laurence, We are sorry for the inconvenience caused to you. We can certainly understand your concern regarding the measurement unit. However we ship globally and our products and website comply with international standards. Having trouble converting the measurements can be frustrating at times. We will definitely forward it to the responsible department to be considered for implementation.
As per your concern in regards to sending images via chat, it is not necessary to share the images via chat only. On the product page, we have provided an option to upload the actual product images while placing the order. Also you can emails us at info@coversandall.com.au
Furthermore, due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. Also, as the selected material is for the moderate weather conditions, it will be a little heavy. However the wrinkles will get removed once the product will be in use and will be in contact with the sun rays. We are glad to know that you like the cover and it fits well. We look forward to serving you again and we appreciate your valuable time in sharing feedback. Thank you
Disappointed that I received the wrong colour of the covers.
Hi Carlo, We are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. As per your concern regarding the email, we have checked the details from our side. We are sorry to inform you, unfortunately we are unable to find any emails from your registered email address with us. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.
Great experience and very happy with the replacement cushion covers.
Good response times, accurate production & delivery
Ordered outdoor cushion covers, very happy. Website very easy to navigate, they have great communication and they double and triple checked everything. Was very happy with end product and came quicker than I expected.
Just a little disappointed with colour, I asked for light grey and was told this is $10 extra as different material used. So I paid it before delivery and ended up with a dark grey with a black fleck through it. Looks to dark on my wall but quality of material and cover was so well made that I have settled for it.
I was surprise the amount of time it took to make my order and deliver it, very quick.
The quality was second to none, absolutely superb, many thanks.
Phillip
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra, We are sorry to note your disappointment with the material color and apologize that our service does not meet your expectations. We can certainly understand your concern, however the website digital image and actual material color may differ. To avoid such issues, we have provided an option to order a free sample kit so customers can get a better idea about the actual material. We have shipped out the same material color as ordered. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. Also we can see that you are already in touch with our team and we have also passed your concern to them. Rest assured you will be able to get the best possible resolution on the same.