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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Covers were over a month late and there was zero communication from the company, every time i chased I was told they were on their way, just a bunch of lies. The covers did eventually arrive and are good, but a very stressful experience overall.
The cover I ordered was delivered on time and the quality is excellent.
Ordered a custom sail shade, the price was good, the delivery was a bit annoying as i paid a premium and it did not arrive on the specified day. But the main issue was that one dimension was 10 inches out from my order. I have manage to alter my fixings and it looks cool but that is quite a chunk out and meant more work for me.
Followed the guide for measuring and when the covers arrived were perfect. Excellent quality and arrived before expected.
Did all expected. If the covers are as good we will have some wonderful seats.
Strong material, good fit. Elasticated bottoms so won't fly off in a gale. Good value.
I ordered 2 covers on 12th April 2021. They arrived 3rd June 2021 7.5 weeks later. The overs themselves look ok. Some loose stitching. Slightly baggy/big at one corner on each cover. But for the price happy. Delivery time nightmare.
I ordered a bespoke garden BBQ cover, although it took a little longer than expected the final product was excellent. Ordering was easy, list your measurements and any extras such as 'pull ties' that was it. The cover material is of high quality and on 1st impressions seem to be made to a high standard.
Cover is excellent quality and fits perfectly. Exactly what I wanted, Thanks
Although the fabric seems to be good quality, the cover has arrived with a zip and I am sure I ordered tie fastenings. Also, I was expecting delivery on 26th May. We needed it for 28th May so that was fine. It didn't arrive and when I phoned the next day the background noise and accent made it impossible to understand. Eventually they put the phone down on me, the cover didn't come in time and we were forced to leave our patio heater uncovered at our holiday home. We don't return for two weeks and just hope that it isn't ruined.
Covers & All were great and the product is excellent, just what I was looking for. Measuring diagrams were good and they came back to me twice with queries to ensure I had done it right. Unfortunately FedEx were totally incompetent with the delivery and delivered it 4 days later than promised by them.
Easy to order and how to measure was useful.
Ordered a cover for a garden storages box. It came quickly and fits perfectly. Just ordered another one for a smaller box
Very pleased with my last order. Quality of the cover was better than expected.
Very pleased with my last order. Quality of the cover was better than expected.
Fantastic online ordering service, easy to understand and navigate. The team were constantly in touch to check measurements and details and were extremely polite.
Great online ordering service, easy to understand and navigate.
Ordered a custom made cover for an outdoor stove. Product came on the predicted delivery day. Very impressed with the quality of the cover, thick material, well stitched and fits perfectly.
Great service, delivered on time. They state that they make 2 inches over the dimensions you give but if your dimensions are accurate, the result is slightly oversize. But that's better than being undersized!
The sail provided is not as described after 6 weeks to be delivered. Feels like i have been duped i would like my money back and return
The site gives the impression that it was a UK based manufacturer. No date for dispatch was given prior to placing the order. Subsequently the order took too long. There was no information on country of manufacture and no information on what COVID precautions were being taken with the product prior to dispatch bearing in mind the cover was manufactured in India.
Good quality made to measure cushion covers. Received earlier than the expected delivery date. Would highly recommend.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date