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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great quality, fantastic communication & easy to use website. Couldn't ask for more, highly recommend!
Very good. The customer service person was very helpful and also gave me a discount
Excellent service & quality of product. From providing my measurements I received the product within a week and it fits perfectly.
Great cover and colour. Easy handles and leg straps making it secure when on the table.
Clear information, good detail and great service with an excellent quality product.
Excellent and responsive: sales team took great care to get the spec correct
Easy website to negotiate with very clear measuring instructions & choices. Delivery exactly as scheduled.
The cover was well worth the wait and I'm very pleased with it... fits perfectly.
It was easy to purchase the covers and they are very robust.
It was very easy to purchase the covers.
Excellent service, these guys know their stuff and asked many questions on the back of the measurements and photos that I supplied. The result was a set of covers for my garden furniture that fit perfectly.
Overall experience was excellent. Initially I was worried as the checkout on the website appeared to work incorrectly. I was told it hadn't processed my transaction but after a phone call to customer service confirmed that the transaction was successful. There was good communication from the design team and when the cover arrived I was very impressed with the quality.
Good to find somewhere where I can get the very thing I need at the right size and price. Shopping is easy on this site.
Really pleased with the service will definitely recommend and use again
Thought it was good to the point of delivery. Asked lots of additional questions above the order form standard which made me feel I was getting a quality product. However when it arrived, after over 2
Weeks wait 9 days of which was UPS constantly changing the delivery date, wrong order turned up. I seem to have the order for someone in the US (I am in the UK). Contacted company straight away but fobbed off with being passed to complaints dept and possible 3 day wait to even acknowledge the issue! This is a customer service issue which should be given prompt attention. Cover wasn't cheap.
I thought it was a uk company although the photos looked like the USA.
Turns out it is made and dispatched from India. Not a problem but probably added to the confusion regarding the installation and ordering the correct stuff.
I wrote to Cover and All UK with a drawing of a particular clear PVS screen that i wanted made.
The price was competitive and the response excellent. The screen is exactly as ordered and is
Now hanging in place. Excellent service.
From top to bottom the experience was easy, when I gave the measurements they came back and asked me about the more complicated ones. And we made any adjustments, double checked things. Overall great service, very happy.
Seems a good service, website is very slow to respond... bit frustrating. Items received in due time. Great quality. Would order again
Very easy site to use. Clear pricing. Good quality and delivered quickly. It was even as I ordered which my last online purchases failed to achieve
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrian, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectations. There will be a possibility that some of the queries we will not be able to answer as every customer has their own requirements and different types of products. As like your query in regards to the spacing of the beams, we can provide the customize size of the pergola and you can put the exact dimensions from one end to another to get the better fit, however, we will not be able to recommend any standard beam spacing. The same goes for the fixing as well, due to different kinds of products we just provide the grommet or D ring option. Customer can use their own accessories as per their product requirement so installation will depend upon that. Also, we use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. All our covers are designed in Georgia, USA, and manufactured in India same has been stated over the website.