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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great clear website for ordering custom covers. Clear and efficient communication. Fast service. And a really high quality product delivered on time. Was a pleasure dealing with you! And my garden furniture has a new lease of life and looks brand new!
This is the second order of covers i have purchased and i can only say, i have been pleased with the product and the service once again.
I would certainly recommend them.
I have not yet open the packaging, however customer service good, delivery turnround true to their word
Cover arrived very promptly. It fits well based on dimensions provided and looks to be of good quality
Great product. Service from the team was top class. I had converted the numbers incorrectly cm to inches and the team new the bbq and wrote to confirm. So glad they did or it wouldn't have fitted. Quality of material is very strong.
Will definitely purchase from here again.
Good customer services, communication was good, back and forth in order to check dimensions and design.
Eventually I got someone to help. Your on line help is dreadful so I nearly didn't get to order from you. When I called up, I finally got help, but would have ordered months before if your online chat had been more helpful.
Perfect service, no complaints! Would recommend to anyone
After placing an order for a particular sized dog crate, I had to upsize. I was regularly in touch with the company with new measurements. Nothing was too much trouble. I received my larger cover within days! A very professional company who i would not hesitate to use in the future or recommend to others. Many thanks
Quality covers, well made & promptly despatched. Seem ok and will test out when back at my villa
Very easy to order online fits perfectly and extremely well made would recommend to anyone thinking of covers for outdoor furniture
Good quality, well fitting products at good prices
Great product, nice fabric, fitted well. I would recommend to others. Thank you
Great experience and great value. The first got lost on the way to us but they sent a replacement one straight away.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacqui, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who comes on a chat, but in this instance, we failed. For that, we are extremely sorry. Upon checking the order details we can see that we have delivered the partial order. If you have any other queries, please feel free to reach our 24x7 customer support team via call.