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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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On this occasion order was complete but previous order had covers missing and email from customer services wanted photos, how do I send photos of missing items?
Covers well made and fitted like a glove. Ordered online and delivered 10 days later, Great Service
Was expecting a delivery on August 15th for a custom cover, but it was delivered on 5th - was perfect and exactly the quality expected. Thankyou
Order new cushion covers for our rattan furniture. Arrived promptly, fits great, very happy.
Thanks.
The only slight quality control issue with the covers was that they still have what looked like tailors chalk marks on them around the vent panels.
Good experience, well laid out web site and clear instructions how to measure. We are truly delighted with our product. Thank you
Good experience, well laid out web site and clear instructions how to measure
Excellent service, good quality cushion covers for our outdoor furniture 10/10.
I'm so pleased with my custom pizza oven cover. I went through about 5 iterations of taking updated measurements and reviewing the 3d mock-ups of the cover. I'm really pleased at the time the designers were willing to dedicate to make sure it was correct. The cover has arrived, looks great, and it a perfect fit! Thanks very much!
Very pleased with the new covers for my patio chairs, good fit, nice colour & waterproof material.
Requested sample book via the website and it arrived as expected. Had a few questions which I solved using the online chat.
An excellent product and service, Jenny who helped through the order process is a credit to your Company such patience!
I was pleased with the order because great care was taken to ensure the be spoke cover was the correct dimensions.
The chnages were sent back pictotially which made it easy to review and the also the audit trail of coms on the order was helpful.
Simple and good to have custom size choice
You should do boat covers too!
Got what we ordered no fuss fitted perfectly I ordered one cover short had to order another one
Rather long delivery time but, other than that, the cover was of good quality and importantly the correct size. Overall good value for money.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date