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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I'm very happy with the quality of the cover and it is a good fit.
Easy to use website and covers produced to my exact measurements.
It was straight forward in using the site to order and the item arrived perfectly made. Thank you
Very good site, easy to navigate and use.
Product is very good quality, prices are great too, and turnaround time very quick.
Very good site, easy to navigate and use, and prices are great too.
After placing my order the designer contacted me to clarify some points such as where the zipper is to go. Then less than two weeks later it arrived and it fits my window space perfectly. I'm also very happy with the fabric. It looks hardwearing and durable.
Very pleased with the heavy duty Tarpaulin it was made to my exact measurements, well packaged and received in good time... Thank you.
Ordering process was very simple and delivered ahead of the estimated date. Quality of covers is excellent.
Responsive to my requests and very proactive in making sure the specification was correct. I supplied a detailed drawing with dimensions and they produced the same. Their site does say there can be an inch or so variance from the dimensions given. That is the case with my final product but not enough to make it unworkable. Refreshing to be able to work in imperial measure!
Bespoke cover for log frame arrived well packed and fits perfectly! Thank you.
Bespoke product of great quality, exactly as requested with efficient delivery. Attentive service.
Was looking for a replacement cover for some sun loungers. Was able to design one perfectly
Difficult to order. I wanted an identical cover to one ordered by a friend but I had to fill in the whole process instead of you looking up the other order and producing it. But it arrived and it fits the bill perfectly. Thank you
The transparent pvc sheet good quality ( will see how long last in outside condition). Easy and usefull measurements set up tool when ordering ( probably easier would be if have option change in meter and centimeters). Overall happy about all service
Excellent customer service and product is good quality. I would definitely use again
One of the best buying experiences I have come across. They got what I wanted to achieve, followed up with very good comms and delivery of a great product. These guys are geared-up for their market. Congratulations!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date