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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The quality and price are excellent. The only issue is that I wanted a centre zip, not two zips dividing into 3 parts. I've decided I can use the one sent on my partners car and have ordered another, hopefully with the correct design.
Website is easy to navigate and the approach to measuring is pretty clear and easy to follow although would be handy if it also accepted mm as well as inches
Communications could be a little tricky, but it is worth persevering as they are trying to help the customer and the final product is well made
This is a second order in as many months and all was good. Fitted perfectly.
Excellent very helpful with the measurements.haven't opened my parcel yet though just waiting for the fitment etc
Very pleased with a custom cover for my stacked patio chairs. Process was excellent, including me sending photos, and dialogue to confirm exact measurements. Manufactured cover arrived very quickly and is of good sturdy quality.
Bespoke item ordered, I had lots of contact following the order this ensured my item matched my needs perfectly.
Cover arrived very quickly and fits perfectly.
Very happy with the entire process, based on my experience I'd happily recommend.
Great product and good communication. Chased up delivery and they managed to get it to mer before Christmas
Great fit, really good quality and looks like it will withstand the elements! We are very pleased with this purchase.
I ordered 2 covers for the front of a wood store I have constructed for a client. They arrived very promptly and are of excellent quality in appearance. The sizes look exactly what I ordered
Well managed. Unexpected quick delivery. I'm very happy!
Good overall experience, no issues re placing the order, measurements, packaging or delivery.
Very helpful person on the phone when ordering but should have explained how to order the size better. I needed a 3m x 3m canopy expecting it to be a 90 degree corner. My mistake was not specifying this and instead stated 3x3x5 resulting in a very narrow canopy which is not of much use at all.
It would have been helpful for this to be clarified/ explained at the time of ordering.
Brian Scally
Great quality, strong and sturdy,exactly what I ordered,measurements precise.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date