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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
671
value
17
shipping
17
quality
3,440
This company responds to reviews on average within 0 days

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14,805 reviews

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GB
1 review
0 helpful votes
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No outside cushion covers
June 12, 2021

Excellent service, arrived in time, as described, they look good and well made

Date of experience: June 12, 2021
GB
1 review
0 helpful votes
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Garden Furniture Cover
June 12, 2021

Amazing cover. They even contacted me to double check the measurements.

Date of experience: June 12, 2021
GB
1 review
0 helpful votes
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Happy Customer
June 9, 2021

Very good company... did everything that was asked... very happy customer

Date of experience: June 9, 2021
GB
1 review
0 helpful votes
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Good work.
June 9, 2021

Two outside chair covers fit very well and and strongly made.

Date of experience: June 9, 2021
GB
1 review
0 helpful votes
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Failure to deliver
July 8, 2021
Updated review

Paid for Express delivery to arrive on 4th June and still no product today, 3 days later

Date of experience: June 8, 2021

All went very well, an easy to use website
May 27, 2021
Previous review

All went very well, an easy to use website. We're a first time customer so I hope the mesh cover arrives as ordered and on time. Fingers crossed!

Date of experience: May 27, 2021
GB
1 review
1 helpful vote
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Firstly the product is very well made. Unfortunately it took a lot of chasing and delays in being delivered even though I had paid extra for a quicker delivery. It took days for their customer care team to respond to my emails and only to be told that ‘these things happen and they will deliver when they can'. Anyway it's now been delivered two weeks late however I'm happy with the product now it's finally arrived.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Clear Tarps
June 8, 2021

I have now ordered 5 different clear tarps for my garden room. All were well main and delivered well ahead of forecast.

Date of experience: June 8, 2021
Brazil
1 review
0 helpful votes
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Great Product
June 8, 2021

Overall the product is very good, took time with getting the measurements correct which is what the customer wants. Both my products were a perfect fit.
I will be using them again and would recommend to others.

Date of experience: June 8, 2021
India
1 review
0 helpful votes
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How long?
July 8, 2021

Was told that my cover would be delivered on the 2nd June - eventually received it on the 7th June. It went from Paris to London in less than a day and then took 4 days to get from London to Cornwall. Great cover, let down be delivery company.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Mr New
July 8, 2021

Only part of my order arrived, not had a reply to my email regarding the balance.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Delivery
July 8, 2021

Cant review something that I still haven't received..

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Weber BBQ COVER
July 8, 2021
Updated review

Poor interpretation of BBQ measurements. BBQ is standard product and I was looking for a replacement cover. Cover supplied is functional but looks like a one size fits all.

Date of experience: June 8, 2021

Ok so far
April 27, 2021
Previous review

Ok so far. Looks good. Like your site

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Outdoor seat and heater covers
June 8, 2021

We had to send detailed measurements which were checked at every stage. The covers arrived quickly and are of excellent quality. Definitely waterproof & look & feel like they should last years. Definitely worth the investment to protect my garden furniture. Would highly recommend this company

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Quality Work.
June 8, 2021
Updated review

Easy to understand measuring instructions etc. Measurements in inches nearly caught me out though. Despite calling the company when i knew i was away on the due delivery date it was delivered and left on my (in view) doorstep five days before i returned. No notification, no attempt to deliver to a neighbour!

Date of experience: June 8, 2021

Easy to understand measuring instructions etc
May 16, 2021
Previous review

Easy to understand measuring instructions etc. Measurements in inches nearly caught me out though.

Date of experience: May 16, 2021
GB
1 review
0 helpful votes
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Quality covers at a great price
June 8, 2021

Custom ordered, made to exact size. Took a bit longer to arrive but very pleased with quality.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Terrible Service
July 8, 2021

I still dont have my sunshade. Its now 2 weeks after the promised date. I have contacted them to chase and have had no response!

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Good quality cover
June 8, 2021

Ordered a cover for my oval table and we'll pleased with the final product as it fits very well.

Date of experience: June 8, 2021
GB
1 review
0 helpful votes
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Wrong items
July 7, 2021

We received the wrong items over a week later than first promised.

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Garden Cube Set Cover
June 7, 2021

Cover is excellent quality and fits perfectly. Exactly what I wanted, Thanks

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Quality fabric
July 7, 2021

Although the fabric seems to be good quality, the cover has arrived with a zip and I am sure I ordered tie fastenings. Also, I was expecting delivery on 26th May. We needed it for 28th May so that was fine. It didn't arrive and when I phoned the next day the background noise and accent made it impossible to understand. Eventually they put the phone down on me, the cover didn't come in time and we were forced to leave our patio heater uncovered at our holiday home. We don't return for two weeks and just hope that it isn't ruined.

Date of experience: June 7, 2021