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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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5 star all round product and service. Attention to detail is outstanding
I am a returning Customer who is happy with my previous order and service and have returned for more
Excellent service and covers are brilliant thank you. Covers look great and very well made
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Keep being emailed to write a review
It's a bungee cord that cost £10
Dear Lee, thank you for your feedback. We hope that your experience with ordering has been positive thus far. Should there be any particular issues or features you believe could be enhanced, we would greatly appreciate your detailed input. Your suggestions are invaluable to us in improving our products and services.
Easy to use, delivered quickly and was exactly what I ordered
Very comprehensive website, excellent quality and swift delivery
Hey Stephen! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Each order I have received from this company has been excellent from placing the order and receiving it. They go out of there to make sure what you order is exactly what you ask for.
Hey Teresa! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Brilliant company, brilliant communication and updates with the tracking.
On top of that an absolute quality product, many thanks
Hey Colin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
A little hitch with inputting card details but, apart from that, no issues
Hey Paul,
Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!
Was easy to order, website easy to use. I did wonder if i should have made it a bit bigger after lacing the order but after reading through the instructions on the site they had already thought of that and asked for precise measurements. That was a relief and once it arrived it felt good quality and fitted and looked perfect. Happy i went with the grommets at the bottom too which allowed me to use magnets and bungee cord to fasten it for the heavy winds we have some times. Very good first experience overall. Thank you!
Hey Kristin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Unfortunately my experience was not a good one! It took your attempts to produce accurate and correct drawings of the items I required. I had to chase my complaint on over a dozen occasions taking nearly 3 weeks to get my covers to production. My complaint was not escalated as requested, and no compensation was offered for the stress and inconvenience caused.
When I did finally receive my items, they were how I expected them to be, but the order process is a shambles!
Hey Beverley,
Thank you for your feedback. We greatly value your input and will discuss it with our team as an opportunity for improvement. Please note that the maximum discount has already been applied and waived. Your satisfaction remains our highest priority. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are committed to supporting you and ensuring a positive experience with our services.
Hey Angela! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Another perfectly fitted cover at an incredible price and delivered quickly, just spot on.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent communication and a real desire to get a cover that was exactly right for my firepit, could not have been better.
The piece of tarp is brilliant. Exactly what I wanted and arrived in good time. The bungees unfortunately were way to big for the project so I had to purchase smaller ones elsewhere. I would use again and recommend
Hey Colin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I couldn't find what I wanted on the site under Sun Shades, so I tried to duplicate it using a different category of cover. I failed and the company does not take back for refund or store credit any custom orders. While I understand that policy, it would be nice to have some protection - I had included a picture of what I was replacing and if someone had looked at it they could have easily seen that the order would not replace what I had. Then, when I inquired, they offered a 15% store credit, which is nice, but less than they would offer a new customer (20% off on first time orders.) Seems a bit greedy.
Dear David, we're grateful for your feedback and sincerely apologize for any inconvenience your order may have caused. Your suggestion to review images for custom orders is invaluable, and we're committed to enhancing our services in this regard. We regret that the store credit did not align with your expectations, and we truly appreciate your input as it is crucial in our ongoing efforts to improve our customer satisfaction policies.
Very clear and helpful website which made the buying process very straight forward
Hey Anthony! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service with the cover arriving well over a week earlier than expected.
Hey Kelly! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Fiona! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!