Cover Letter Now has a rating of 4.1 stars from 4,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cover Letter Now most frequently mention great experience, customer service and easy process. Cover Letter Now ranks 6th among Career Advice sites.
I loved using Cover Letter Now. It's hard for me to identify my strengths and pitch them to potential employers. Cover Letter Now provided several options to choose from, each being worded a little differently. The website was so easy to use, and downloading my cover letter was hassle-free. I would highly recommend using Cover Letter Now to anyone looking for employment!
Summary of Qualifications
Personal Accounting student looking to gain an entry level opportunity within an accounting firm. Skilled with financial statement preparation, accounts payable, accounts receivable and some tax. Trustworthy with money, technical and computer skills including accounting and tax software. Lease?
Our website offers a basic access account completely free which allows you to download a plain text version, Jessie.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
When you came up on Google search, it said "free" templates. After spending the time to create the letter, I thought it was worth it to go ahead and pay 2.45 to download it, but you should be upfront on your ads.
Thank you, Elisa, for taking the time to share your thoughts with us.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!
I was struggling with writer's block, and then came across this site. It was a blessing and was so easy to use. I love the edit feature, which allowed me to further tailor my letter unique to me. Definitely worth the purchase!
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now
I think the website was awesome. I like the customer service rep (Juan Morales) very friendly and professional. However it took him forever to cancel my service and I didn't like that at all. It should take that long( 20 mins) to cancel a subscription.
Please work on that!
Hi LaSheila,
Thank you for sharing your experience with Juan, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I forgot to write on my calendar the end of my 14 day trial period and then I was charged $19.95. Called three days later for an adjustment or refund and I was refused the refund of $19.95. One cover letter cost me $19.95, otherwise the service is good.
HI Jimmy,
Thanks for bringing this to our attention, Jimmy. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I used this service to write an amazing resume and cover letter to land my dream job. I am truly beyond satisfied with this service, as it made an otherwise laborious task very easy! I decided to cancel my subscription only because I felt I no longer needed these services so close to retirement. I contacted a customer service representative (Juan Morales) via chat to assist me with the process, and he was amazing! Friendly, cordial, knowledgable, and made sure I knew every option available to continue with my subscription if I so desired. He was thorough but never pushy and went above and beyond in making the process comfortable and personal. I give Cover-Letter-Now 5 stars, and Juan 6 stars for being a superstar! Thank you for providing this service! I am so glad I took the step I needed to, when I needed to, and it worked so well for me!
Hi Michelle!
Thank you so much for sharing your excellent experience about the Customer Service provided by Juan. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at Cover-Letter-Now. Our service is designed to be easy to use without compromising quality of the finished product. We appreciate your detailed and remarkable feedback, it's very important for us.
This site is awesome and so is their customer service! If you are actively looking for employment, this site is where you want to go! They have tons of resumes and cover letters to choose from! All professional in appearance! Love this site! Ty!
Hi Michelle,
We are thrilled that you were delighted with our Customer service and with our website. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. We wish you the best with your job search.
Most of the time services like these are very generic, but this has been amazing, I can edit on the spot or at the very end, the variety of responses available provides so much opportunity and possibilities, it's great! I even favortied the website on my browser.
Thank you, Hassan, and a way to make our day, reviews like yours keep us going.
My experience is exactly the same as all of the bad reviews posted! After spending over a half hour building my "FREE" cover letter, the site informed me I had to pay a $1.95 fee! I begrudgingly paid so I could send my resume off. Now 2 weeks later they are taking $39.80 out of my account, which will leave my account negative! DO NOT DO BUSINESS WITH THEM! By the way, the person that responds to every review - what a joke you are!
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@cover-letter-now.com
Best regards,
Cover Letter Now
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Hello!
We appreciate you sharing your feedback and rating us five stars!
-Cover Letter Now
Was able to put together a cover letter that landed me a job interview and a job offer. Couldn't have been easier. Did the live chat to cancel with Veronica and she provided exceptional service. Highly recommend
Hi Greg:
Congratulations! Thank you for that amazing review! We are very happy to know that Veronica was able to help you out with everything, we also appreciate you recommending our services. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
Cover-Letter-Now
After agreeing to pay the $1.95 for the FREE coverletter I thought I had opted out of the membership when paying for it. HUGE mistake! Checked my account on the 15th day and they had already charged me the $39.80. And they will NOT refund! Its sad this is how people make money these days. Taking advantage of people trying to improve their situations with better employment.
Greetings J M.,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
Cover-Letter-Now
I was curious throughout the whole process of building my cover letter how much the overall cost would be. I appreciate that it wasn't much. Maybe in the future you can show how much cost would be as someone is working on their letter or resume? Just a thought. If you already have that information and I just didn't see it then please disregard. Thank you.
Hello!
We appreciate you sharing your feedback and rating us 4 stars!
-Cover Letter Now
I used Cover-Letter-Now once and thought it was free. To my surprise, I received a $19.95 charge. When I called customer service I spoke to Dana, who was very accommodating and friendly. She helped me cancel the service and even was able to get me a refund. I was also happy with the cover letter and other services.
Hi Pat,
We’re proud to know that Dana, was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I find it very disheartening when something is advertised as free such as this cover letter and then once you have built it and want to retrieve it there is a cost. Creating it was the free part but obtaining it has a price. I just feel this is underhanded.
Hello!
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. Please be assured that your feedback is highly valued, and we are fully committed to resolving any issues you may have. To address your concerns and provide the assistance you need, we kindly request you to contact our dedicated Customer Service Team. They are equipped to provide personalized support and find a suitable solution for you. You can reach out to them using the link below:
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. We are here to assist you in any way we can.
Phone: 844-351-7485
Email: customerservice@cover-letter-now.com
Chat: https://www.cover-letter-now.com/contact-us
As always, we support you as you build a successful career.
-Cover Letter Now
I accidentally added the resume review. Called customer service and Jose was extremely helpful in refunding my amount. Jose also assisted me in meeting my need in using cover-letter-now in the future. Thanks, Jose it is much appreciated!
Hi Ray, Thank you for sharing your experience with Jose; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I was extremely pleased with my experience using cover letter now. I would recommend this service to anyone looking to create a cover letter that adds a professionalism and effectiveness to any work or career searches with success.
We appreciate you taking the time to write this review, Trianna, as it will help us provide an even better experience for our users!
Signed up for a free trial, didn't realize they would just start taking money out of my account, no email confirmations, updates or anything to allow me to know that I was still signed up for something I didn't use. I didn't find it helpful or useful. Contacted them figuring maybe I could get a few free months since I NEVER used it and there was no help. Wouldn't recommend it.
Hi Ashley,
We are very sorry that you received the wrong impression of our free account. The following serves as a guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our service before deciding to purchase. To further our user experience, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
I stumbled across Cover Letter Now doing an online search and hit the jackpot! What an easy process to follow building a professional cover letter using the templates with the ability to customize as needed.
Thank you for sharing your feedback and rating us five stars!
Answer: For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account. If you wish to avoid any recurring monthly charges just simply cancel before the 14-day trial expires.
Answer: We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news, Marisse. However, in order for us to properly assist you with this matter, you will need to contact our Tech Support Department using the following option: https://www.cover-letter-now.com/contact-us
Answer: . Hi Sara. Were sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
Answer: I’m very sorry that you have had this experience with our service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message and we will assist you from here.
Answer: Sorry for the delay Joe B and yes, on our website you can create multiple letters. We offer different types of letters to choose from as well as different templates and designs so you can customize your letter depending on your level of needs. If you have further questions feel free to contact us. Our customer service email is customerservice@livecareer.com. You can contact us on that email with your concerns and we will help you achieve a timely resolution.
Answer: Greetings Angela R. Our free account gives you the opportunity to try out our resume and cover-letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If you have any additional concerns regarding you account feel free to contact us so we can provide you with further assistance.
Hello!
We appreciate you sharing your feedback and rating us 5 stars!
-Cover Letter Now