CoutureCandyReviews 2,086

My experience is so similar to the other complaints that it must be this company's M. O. My fiancé bought me a dress I didn't like and after returning it, a 20% restocking fee was deducted, leaving me an 80% store credit, which I used to buy another dress for my wedding reception. I emailed the company before purchasing the dress to tell them when I needed the dress and why and was assured it would be sent the following day and I'd receive it within 3 days. It never arrived and I received no communication from the company until I called them yesterday ( a week after it was to have arrived) and was told the dress had a stain and hadn't been sent. I requested a refund and was told it would be a store credit only and they would be deducting a 20% restocking fee on a dress they never sent! Needless to say, the discussion escalated and devolved- the upshot being that they barred my access to their site and I disputed the charge on my credit card, filed a complaint with the BBB and reported them as frauds with the California District Attorney's office of Consumer Affairs. I will also, after I return from my honeymoon, file a suit against them in Maryland Small Claims Court for the amount they've effectively stolen from me with interest and court costs requested. I would encourage all of you with similar bad experiences to also file complaints with the Atty General. They do take civil and criminal action against companies who routinely defraud customers.

I ordered an expensive "La Femme" gown from Couture Candy. It arrived. It was lovely, but it wasn't right for me; and I wanted to return it. Unfortunately, I hadn't noticed the paragraph buried on the store's "policy page" informing customers that dresses on the the 50+ list of "special occasion weren't "refundable. They were, however, "exchangeable," if exchanged within "five" days of receipt. But, in order to receive full credit, one would have send the gown back with the company's RMA. Clothing returned without an RMA would be assessed a 25% penalty. Ouch. I contacted the company via e-mail to ask that the RMA be sent, so I could return the dress immediately. It was not. I contacted them two more times by e-mail and once by phone. The woman I spoke with assured me that the RMA would be sent the next day. It was not.

At that point, my options were: (1) Return the garment without the RMA for an "exchange," effectively gambling that a company that didn't respond to my call or e-mails would not deduct a 25% restocking fee ($125); (2) Sell the garment on consignment; and/or, (3) Report this company to the Attorney General of my state. I chose options #2 & 3.

Couture candy has the best selection of special occasion dresses and swimwear I've ever seen. They deliver to your door overnight if you request it too. I can't tell you the number of times I needed something beautiful to wear on short notice and had them come through for me 100%. Five stars is not enough - they exceed my expectations for online shopping! And theyre offering a legit 15% off for the entire products. If you want a real deal discount. Couture candy is perfect for us :) oh, God. I love eet

I cannot speak to the quailty of the dress I ordered, as I never recieved it. The post office stated they never recieved the item for shippment. Upon attempting to contact Couture Candy I found them extremely unhelpful. They do not have a direct phone number - it is an automated mail box that is ALWAYS full. They do not have an online chat option on the website - they are always "away." The only communication I finally received was via email. They said "we shipped it" Except the USPS still says they did not. I'm a little more inclined to believe the USPS than a shady online clothing store. Normally I wouldn't leave negative reviews because, hey, mistakes happen. But the utter lack of any business ethics shown by this company is astounding. I would highly suggest you buy your merchandise else where.

I purchased two dresses expecting to return one. As I expected one dress fit perfect and the other not so much. I called customer service and was provided a return shipping label and was refunded. Beyond responsive rep and service, I love my perfectly fitting dress. I've read a few negative reviews and frankly my experience was 100% different.

I found 2 beautiful dresses covered in sequins. Bought it but once it arrived, I opened the package and bits of sequin shredded and there were loose threading. I was sad that I felt uncomfortable keeping it. I made request to return it. Wk 1, I kindly called and emailed requesting Couture Candy to waive 20% restocking fee due to the damage dresses. Wk 2, after patiently waiting for a full wk as they request, I called to check what the hold up was about. Couture Candy said they're working on it and to check again the next full wk. This was a simple request. I'm a nurse and have a family, I don't have much time to monitor this every second of the day. This is unreasonable of couture candy in general. If you have a company and unable to manage customer service as a start. There is no company left.

I was recently the proud Mother of the Groom and purchased a Mon Cheri Montage dress for the wedding. Not only was the dress perfect, all my interactions with the CoutureCandy staff were fantastic. Because of a shipping issue I spoke with and emailed with Ameth who helped with every silly and some times simple question I asked. Great online experience and will be shopping here again. Many thanks to Couture Candy and staff.

OMG! I completely agree with the other negative reviews as the same thing has happened to me. They have no customer service at all. They charge your credit card and that is it. If you have a return, exchange or need any kind of customer service they completely disappear. Yet I get at least three or more marketing emails every single day promoting their company. I have emailed 5 times, called 10 times and have not received a response. This is a completely fraudulent company and they are scam artists. I have contacted the Better Business Bureau and submitted a complaint. I am also disputing the charge on my credit card. With all the online shopping I have done over the years, I have never had an experience like this. They should be shut down and ashamed of themselves. All they are doing is taking advantage of people and taking their money.

I love couturecandy.com! They carry a diverse group of designers that you wont find on all the other online sites, lots of sexy swimwear, edgy apparel and a TON of dresses for every occasion. I can always find exactly what I am looking for and their sale options and promotions are also very impressive. I've been ordering from them for the past several years. Their shipping is always fast, and I've returned items for a full refund at least 3 times and its been totally painless. I recently called their customer service to ask about a ring I was considering (they added a beautiful collection of fine jewelry) and I was really pleased by their response (all their jewelry is sourced directly from the manufacturer) and their professionalism. I bought the ring and I'm so happy with it, I get compliments all the time because it is so unique!

I'm happy that I found this site. At first I was afraid to order from them because I'm not from the US. I needed a dress from my mom's 60th birthday so I called them to verify if they could ship from the Philippines. I've talked with Micah and assured me that the dress will be delivered. And voila, just in time for my mom's birthday. It's beautiful and fits perfectly.

This company is dishonest. I ordered a $600 prom dress and was told by a sales associate the dress would ship in 1 week as the prom was less than 2 months away. The company debited my account for the full amount of the dress the day I made the purchase contacted me the next day via email stating the dress would not be in production until after the day of prom yet there website still stays they have the dress I need in the size and color I requested! I told them that wouldn't do me any good to cancelthe transaction and they said they would however they did not cancel it. I had to dispute it with the bank. Do not buy from them.