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CoutureCandy has a rating of 3.9 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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My dress is even more beautiful and better quality than I expected and it fits perfectly! I absolutely love it and I will definitely be ordering again from Couture Candy.
Love shopping at Couture Candy, five stars from me.
You have 5 days from when they send you the return form to get it back to them. They charge you a restocking and warehouse fee. A late fee if you take more than 5 days to get it back. Which the quickest I could get it back was 7 days due to shipping. They told me that b/c I mailed it back within 5 days then I was good to go. Then they charged me a late fee! Ridic return policy. I lost about 100.oo not inlcuding the label that was 27.00 from FEDEX! GOOD LUCK everyone :(
I ordered an expensive dress to try for my son's wedding. When I got the dress, I tried it on for no more than one minute, took it off, and immediately repacked to return it. When Candy Couture received my returned dress, I had emails telling me that it had to pass inspection, so I could immediately smell trouble Of course, It didn't pass their inspection because it had a "strong perfume odor." I knew this was a lie because I was not wearing perfume when I tried the dress on for one minute. Phone calls to customer service were useless and infuriating. They shipped the dress back to me, and of course, when I took the dress out of the packaging, there was NO perfume smell. It smelled like a new dress that had just been taken out of a box. Don't order from this shady company. They will scam you if you need to return!
I ordered a ball gown and it came on time way before my event. I thought it was going to take longer but I got it back within a weeks time. The dress is beautiful and exactly what I ordered. I would go up one size if I ever have to order again, but if I do have another event I need a dress for I will be ordering from CoutureCandy again.
Experience was great. Received my order fast, and on time. I didn't know that someone had to be home in order to receive my order, but I was able to get it redelivered.
I bought my dress on the 26th september 2021, was charged over $100 for courier shipping as its international but my order was sent by postal services, total rip off and very misleading! I still do not have my order, no one can give me tracking details till date and I am being given excuses for my refund! Never ever again will I use this site. I still cant believe they have refused and havent even bothered to try and supply any form of tracking! I want my money and not a store credit or i will report this to the authorities!
I bought a clearance dress. It came very fast and was perfect! Alyce Paris runs Two sizes up from my street size, glad I decided to go with the larger size!
Excellent, I am extremely satisfied. The dresses are of very good quality.
I am totally in love with the dress I purchased! However, the site itself needs some work. I was specifically looking for a plus size dress so I would look under any tabs that had the words plus size. When I would click on a dress I was absolutely in love with, it would show only small sizes. I wish they wouldn't put dresses that don't have plus size options under the plus size categories. Also, it is completely important to follow the size charts to the dresses you are interested in. I am 5'7 and typically a size 16-18 (I even fit in some 14's) however, the dress I bought is a size 20 and I should have gotten a size 22 according to the chart but I wanted to challenge myself and lose weight to fit into the size 20. When I received it, it fit beautifully! I just have to lose an inch or two for it to fit comfortably for a long night. One last thing, shipping was super fast! I received my dress within 4 days of placing the order!
Well designed website with beautiful products. The dressing person is even more gorgeous!
Ordering was very easy. Delivery was a snap. I wasn't home to sign, but I received an immediate phone call as to how to retrieve my package and picked it up the next day at our local post office. The bad news: Reluctantly, I will have to return the dress, which I ordered as a 12 because it fits me like an 8. The good news: The quality of the fabric, beading, stitching, and construction is good. There is a slight glitch in the zipper, due to fabric bunching at the intersection of the bodice, the skirt, and the trim. I'm confident this would be relatively easy to remedy. The dress is otherwise 'as shown' on the website.
Good customer service. Very attentive and call when there is an issue.
I bought a dress from couture candy thinking that I would have no problem returning it charged me $200 to return a $600 dress and will not give me the refund for it. Had paid to have dress expedited but the dress came later than two days horrible service would never buy from them again.
Decent. My dress did have a spot on it when it arrived. I got it out, but was definitely concerned. But overall I am happy.
Prompt response when I sent message about return policy, very pleased.
The quality and vibrant color exceeded my expectations. I loved the look on me. The only thing is I have to have it tailored because is too long
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...