I was able to find the dress I wanted easily. Ordering was a breeze and the dress arrived is just a couple days afterwards.
Very beautiful dress. Fit is awesome. The high leg cut is higher than expected.
So far this has been a very positive shopping experience. Can't wait to receive this dress and trying it on.
The dress is beautiful and fits perfectly. It came in the amount of time described.
I ordered the dress and it came quickly! It was very easy to order however, the style did not fit me as well as I would've thought, but it is beautiful and I think other people would love it! Great, quick service!
My beautiful dress arrived in a timely manner. It is even more beautiful in person. I love it!
Pleasant and helpful lady when I placed the order. It was received timely. I am sending it away to the real owner. Hopefully she will be happy with the dress.
This dress is great quality at a great price. The website is also very professional and i really appreciated how often I got updates on the shipping. Will definitely use in the future!
The customer service has been top notch! Although I wasn't able to fully resolve my issue due to policies stated on their website, I have had a pleasant experience with the company.
I would recommend Couture Candy. Found a beautiful dress for my daughter's wedding and I measured exactly how they said to measure. Ordering was simple and my dress arrived 6 days later! The communication on where my dress was awesome. They let me know when it was delivered and they followed up with me asking me if I received it. My dress came in a beautiful wrapped box and it was gorgeous. I was nervous to try it on, and it fit perfectly! The only thing is that it is long but I'd rather have it long than short! They told me it would be long 60" and that I may have to have it altered. That's perfectly okay. Love my dress!
I've ordered several try on dresses from different places for my son's upcoming wedding in November, but have never had so much difficulty in the return process. This should be streamlined to be easier for your customers
I trust you to ship this to me in Canada But now I fond it is a bit small. Is this available in size 24 and if yes then how do I exchange it? The idea of customs and such is overwhelming. I mean it is so very expensive and I cant get the import fees back How do I exchange for the next larger size
Thanks
I needed a formal gown for a last minute gala, and I needed it to be under $100. I quickly and easily found one that checked all those boxes. The dress is stunning, it arrived quickly, and I paid less than $130, including 3 day shipping. My only gripe has nothing to do with Couture Candy, but relates to the condition in which UPS delivered my package. My dress was packed on a hanger, in a clear plastic bag and then placed in a physic shipping bag. Somewhere along the way, the shopping bag was completely sliced open from end to end and the basher was broken. It's a wonder the dress was even still in it. Miraculously, the dress is perfect and unscathed.
The site was very easy to use and the dress came very quickly! I was updated on the status by email and I received a follow-up to confirm I received it! The dress is stunning and fits perfectly! It looks exactly as it did in the pictures! I am so happy!
This was my first time ordering and was hoping for a good product and experience and received both. My dress is gorgeous. I bought it big so I need to get it altered but the material is thick and not cheap.
Their return policy makes you feel like a criminal for buying a dress, having it not fit and wanting to return it. You have to have a store credit only, get your free freight deducted, pay for shipping and insurance and tracking back. Take pictures of dress and attached tags, take pictures of box with return ups tracking #. THEN wait for their inspection department to check dress before you get a store credit to be approved to buy something else and go through it again! Who would want to do that again?
Dress is exactly like the picture. I went exactly by the size guide. I am a size 4 and ordered a 6 based on that size guide and the dress fits perfectly. I am 5'7" and 135 pounds.
Loved the dress and a great price. Overall great experience
Awful. After several calls and intents to switch the sizes, nobody was professional enough to call after several tries. Finally the Maher called and was rude. I will never shop at this online store. Bye
My order arrived as expected in a box that was secure and protected against the elements.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.4 stars from 2,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.