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CoutureCandy

How would you rate CoutureCandy?
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Wisconsin
1 review
0 helpful votes
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Easy and fast service!
January 17, 2025

I was able to find the dress I wanted easily. Ordering was a breeze and the dress arrived is just a couple days afterwards.

Date of experience: January 6, 2025
South Dakota
1 review
0 helpful votes
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Beautiful
January 27, 2025
Updated review

Very beautiful dress. Fit is awesome. The high leg cut is higher than expected.

Date of experience: January 22, 2025

So far this has been a very positive shopping experience
January 24, 2025
Previous review

So far this has been a very positive shopping experience. Can't wait to receive this dress and trying it on.

Date of experience: January 14, 2025
Colorado
1 review
0 helpful votes
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Just as Pictured
January 30, 2025

The dress is beautiful and fits perfectly. It came in the amount of time described.

Date of experience: January 20, 2025
Washington
1 review
1 helpful vote
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Mother of bride dress
December 3, 2024

I ordered the dress and it came quickly! It was very easy to order however, the style did not fit me as well as I would've thought, but it is beautiful and I think other people would love it! Great, quick service!

Date of experience: November 23, 2024
Puerto Rico
1 review
0 helpful votes
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Beautiful Dress
January 31, 2025

My beautiful dress arrived in a timely manner. It is even more beautiful in person. I love it!

Date of experience: January 21, 2025
Washington
1 review
0 helpful votes
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Great
December 15, 2024

Pleasant and helpful lady when I placed the order. It was received timely. I am sending it away to the real owner. Hopefully she will be happy with the dress.

Date of experience: December 12, 2024
Georgia
1 review
0 helpful votes
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Very fitting and flattering
October 12, 2024

This dress is great quality at a great price. The website is also very professional and i really appreciated how often I got updates on the shipping. Will definitely use in the future!

Date of experience: October 2, 2024
Alabama
1 review
0 helpful votes
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Updated review
October 9, 2024

The customer service has been top notch! Although I wasn't able to fully resolve my issue due to policies stated on their website, I have had a pleasant experience with the company.

Date of experience: September 29, 2024
Montana
1 review
1 helpful vote
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Mother of the bride dress
December 2, 2024
Updated review

I would recommend Couture Candy. Found a beautiful dress for my daughter's wedding and I measured exactly how they said to measure. Ordering was simple and my dress arrived 6 days later! The communication on where my dress was awesome. They let me know when it was delivered and they followed up with me asking me if I received it. My dress came in a beautiful wrapped box and it was gorgeous. I was nervous to try it on, and it fit perfectly! The only thing is that it is long but I'd rather have it long than short! They told me it would be long 60" and that I may have to have it altered. That's perfectly okay. Love my dress!

Date of experience: November 22, 2024

Easy to order!
November 25, 2024
Previous review

Easy to order!

Date of experience: November 15, 2024
Michigan
1 review
0 helpful votes
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Returns
September 11, 2024

I've ordered several try on dresses from different places for my son's upcoming wedding in November, but have never had so much difficulty in the return process. This should be streamlined to be easier for your customers

Date of experience: September 1, 2024
Canada
1 review
0 helpful votes
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How do I retuen or exchange?
August 18, 2024

I trust you to ship this to me in Canada But now I fond it is a bit small. Is this available in size 24 and if yes then how do I exchange it? The idea of customs and such is overwhelming. I mean it is so very expensive and I cant get the import fees back How do I exchange for the next larger size
Thanks

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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Another gorgeous dress and great experience!
September 15, 2024

I needed a formal gown for a last minute gala, and I needed it to be under $100. I quickly and easily found one that checked all those boxes. The dress is stunning, it arrived quickly, and I paid less than $130, including 3 day shipping. My only gripe has nothing to do with Couture Candy, but relates to the condition in which UPS delivered my package. My dress was packed on a hanger, in a clear plastic bag and then placed in a physic shipping bag. Somewhere along the way, the shopping bag was completely sliced open from end to end and the basher was broken. It's a wonder the dress was even still in it. Miraculously, the dress is perfect and unscathed.

Date of experience: September 5, 2024
New Jersey
1 review
0 helpful votes
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Fast and Reliable
November 29, 2024

The site was very easy to use and the dress came very quickly! I was updated on the status by email and I received a follow-up to confirm I received it! The dress is stunning and fits perfectly! It looks exactly as it did in the pictures! I am so happy!

Date of experience: November 19, 2024
Washington
1 review
1 helpful vote
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Product
September 17, 2024

This was my first time ordering and was hoping for a good product and experience and received both. My dress is gorgeous. I bought it big so I need to get it altered but the material is thick and not cheap.

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Worst return policy I have ever experienced!
August 14, 2024

Their return policy makes you feel like a criminal for buying a dress, having it not fit and wanting to return it. You have to have a store credit only, get your free freight deducted, pay for shipping and insurance and tracking back. Take pictures of dress and attached tags, take pictures of box with return ups tracking #. THEN wait for their inspection department to check dress before you get a store credit to be approved to buy something else and go through it again! Who would want to do that again?

CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Oklahoma
1 review
0 helpful votes
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I had a great experience! Love the dress!
December 19, 2024

Dress is exactly like the picture. I went exactly by the size guide. I am a size 4 and ordered a 6 based on that size guide and the dress fits perfectly. I am 5'7" and 135 pounds.

Date of experience: December 9, 2024
Georgia
3 reviews
1 helpful vote
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Pretty dress
January 24, 2025

Loved the dress and a great price. Overall great experience

Date of experience: January 14, 2025
California
1 review
0 helpful votes
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Great
January 23, 2025

Everything was great. Quality of the dress is amazing (didn't fit but that's a me problem).

Date of experience: January 13, 2025
Florida
2 reviews
0 helpful votes
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Coiture Candy has the worst customer service
September 12, 2024

Awful. After several calls and intents to switch the sizes, nobody was professional enough to call after several tries. Finally the Maher called and was rude. I will never shop at this online store. Bye

Date of experience: September 2, 2024
Virginia
1 review
0 helpful votes
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On time areive
January 21, 2025

My order arrived as expected in a box that was secure and protected against the elements.

Date of experience: January 11, 2025

Overview

CoutureCandy has a rating of 3.4 stars from 2,088 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.

service
550
value
281
shipping
279
returns
127
quality
934
This company responds to reviews on average within 3 days

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8,464 reviews