business logo of Coursera
How would you rate Coursera?
grey star
grey star
grey star
grey star
grey star
District of Columbia
10 reviews
22 helpful votes
Follow Anna V.
Unfollow Anna V.
Send Message
Share Review
Report Review

Great place for learning!
December 22, 2016

I absolutely love Coursera. They offer courses from reputable universities from all around the world. And, besides, it's free. I took a whole specialization (course by course) withut paying for it. What matters is the knowledge, not the document that proves you know the stuff.

Date of experience: December 22, 2016
GB
1 review
11 helpful votes
Follow Dmitrii S.
Unfollow Dmitrii S.
Send Message
Share Review
Report Review

I have paid in full for the Specialization which content was not available at that moment. There are 5 Courses. 1st one was under 1 hour of material. Just the intro. 49$ cost. 2nd one was just above 1 hour in length and most of the materials are just tutorials of open-source tools read to you.
I realized something is wrong here and I'm not getting what was advertised. It is just a quick-wrap 'google it' overview. Which I could do myself. And when I asked for a refund, after 2 weeks of not getting back to me they just blatantly said 'we are sorry you don't like but our system cannot issue a refund'. Since it is over 2 weeks after my initial payment.

And those two Courses you could apply for free!
Beware. It is 'Big Data' Specialization by University of California, San Diego.
Don't waste your time and money

Date of experience: November 9, 2015
Ireland
1 review
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Send Message
Share Review
Report Review

Avoid
March 12, 2022

Very hard to contact and completely unwilling to help solve issues with its very poorly organised subscription system. Some courses are good but some are truly awful and these awful examples make up coursera plus. Save your €51/$59 and go elsewhere.

Date of experience: March 12, 2022
Romania
1 review
15 helpful votes
Follow Gabriela A.
Unfollow Gabriela A.
Send Message
Share Review
Report Review

Total scam! Be Aware!
September 19, 2020

Dont enrol with them and specially not
For the free trials. I tried to cancel in my free trial period and is just imposible! Is writen there they will charge me after free trial is over 49 $, and if I want to cancel I simply cannot because is saying I do not have any subscriptions!
What imposters!
I see so many ppl complain, is there really nobody to check on them why they doing this?

Date of experience: September 19, 2020
Michigan
2 reviews
6 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Send Message
Share Review
Report Review

They took $400 from me and I got nothing. No course, no opportunity for a refund.
They are bandits and have no conscious about there actions. Don't enroll with them.
I say this with all sincerity and I never do complaint reviews. The are bad.

Date of experience: September 7, 2020
KR
1 review
1 helpful vote
Follow Joseph R.
Unfollow Joseph R.
Send Message
Share Review
Report Review

Spent a week doing a course to finish within the free trial period and earn a certificate. Got to the very very last step where I submitted my essay and had to peer review 3 other essays. When it came to the last and final 3rd essay to peer review, the message came 'there are no submissions for your to review at this moment'. With an hour to go until free trial ended I had no time to wait and have since cancelled my subscription and deleted my profile.
Any future business you may have got from me has evaporated and I'll make sure to let everyone in my circle know what a huge harem of scammers you are.

Date of experience: June 27, 2021
California
1 review
3 helpful votes
Follow Pam L.
Unfollow Pam L.
Send Message
Share Review
Report Review

I signed up for 2 courses. Cyber Security and IT Support, When giving my credit card number, their system was rejecting it and asking for another card. They charged both cards and deleted my accounts progress of over 66 hours of course work and test. No phone numbers to call, no accountability, response letters will Gaslight you to the 10th power. No professional correspondence, A BOT is used to convey messages. After reading ALL OF THE LIES that they are telling their customers, Leaves me no choice but to report them. I am like Popeye, I've had ALLS that I can stand and I cant stand NO MORE!

Date of experience: August 2, 2023
Tennessee
1 review
8 helpful votes
Follow David F.
Unfollow David F.
Send Message
Share Review
Report Review

Didn't have time for their course: they were too inflexible on the schedule so I couldn't keep up (full time jobs and 2 kids). They kept charging me I finally found out but they refused to reimburse then I canceled. The very next month they've charged me again. I have them flagged at my credit card now. No way to talk to a real person.

Date of experience: March 14, 2018
Nevada
1 review
4 helpful votes
Follow Robert B.
Unfollow Robert B.
Send Message
Share Review
Report Review

This a waste of time and money in using this "Trump University" type education site. They offer you a "free" trial, that is billed after 7 days, and is continued to be billed monthly, unless you cancel your subscription.

I took a course in "Memoir Writing" that consisted on watching a Wesleyan University visiting professor give somewhat useful advice, along with weekly assignments. The assignments were somewhat useful and supposed to be "peer reviewed." I received zero feedback the entire course on my submitted assignments that I put time and effort into! This site somehow cons Universities into participating. I would only recommend this site if you want to learn some skills for an inexpensive fee, but keep track of your subscription status! You will be automatically be billed unless you cancel! Confirm the cancelation! Good luck.

To their credit, they gave me a refund, in spite of the refund deadline being passed! I wasn't expecting one but already got the refund.

Date of experience: February 25, 2020
AE
1 review
0 helpful votes
Follow Shritama K.
Unfollow Shritama K.
Send Message
Share Review
Report Review

Expensive, exploitative and useless. Most courses are filled with useless complex information just to make them longer and leech off longer subscription periods from users.

Date of experience: February 9, 2024
Illinois
1 review
8 helpful votes
Follow James L.
Unfollow James L.
Send Message
Share Review
Report Review

Complete waste of $50 to earn a course certificate. I waited over 2 weeks for them to finish 'grading' and then they deny my certificate due identity verification. But they had no problem verifying my credit.

First, thank you for registering to earn a Course Certificate in Programming Mobile Applications for Android Handheld Systems: Part 1 on Coursera.

Unfortunately, our review shows your identity wasnt verified for enough assignments in this course to earn a Course Certificate. This can be caused by skipping webcam photos or typing pattern samples, or submitting blank webcam photos.

In order to receive your Course Certificate, you can try to resubmit the assignments that were initially unverified with verification. If youre unable to submit assignments again or otherwise need assistance, please contact our support team.

We hope to see you in another class soon.

Date of experience: June 21, 2016
Virginia
27 reviews
58 helpful votes
Follow chris J.
Unfollow chris J.
Send Message
Share Review
Report Review

It's a long time that I am a student at Coursera. While it is free, I think the most famous professors around the world are teaching in Coursera. I am pretty sure that it will change learning technologies radically in the future. It is a good start for universities to migrate to online education.

Date of experience: March 10, 2013
Japan
2 reviews
11 helpful votes
Follow Shannon S.
Unfollow Shannon S.
Send Message
Share Review
Report Review

Coursera is a ripoff. They use shady business practices to make a buck. You sign up for a free trial and if you don't cancel in time they charge you $50 with no refund. They don't send any notice before charging you the money. You are only notified after it is too later. A significant amount of their income comes form people who don't want or intend to use their service, but Coursera hides behind their TOS to screw these people out of $50. They should focus on the people that want to use their service instead of spending so much effort screwing people that don't.

Date of experience: April 18, 2017
Washington
1 review
7 helpful votes
Follow Texas R.
Unfollow Texas R.
Send Message
Share Review
Report Review

Good luck
October 4, 2020

I've been trying to use this site and there's no help from a human anywhere. Try posting the forum and they have installed some sort of uber-autocorrect that literally takes your plain english and turns it into garbage (kind of like their site!). If you have a problem with a course then there's no help from the teacher or TAs because this is a 12K person class haha. And no help from coursera. SCAM.

Date of experience: October 4, 2020
Singapore
1 review
12 helpful votes
Follow Kaedy L.
Unfollow Kaedy L.
Send Message
Share Review
Report Review

Signed up for a marketing course. Content was overly simplistic and didn't learn any practical knowledge about market research which it was supposed to be. Passed alll courses within first month and stopped monitoring the course. However, after 5 months when I checked my e-statement, I realised Coursera has charged me unknownig for 5 months although my course has already completed and I have received certificate. Didn't even bother to send email regarding the billing and didn't even allow refund when the bill was only charged 3 days previously. Have hence deleted my credit card details and will never sign up any course again and will advise whoever I know not to do it. Your company is a scam and I hope you pay for scamming students who merely want to make their lives better

Date of experience: May 7, 2017
Italy
1 review
1 helpful vote
Follow Valentina B.
Unfollow Valentina B.
Send Message
Share Review
Report Review

I wish I could give zero stars to this just only cause of the awful customer service. I had a subscription for a very reasonable price which I couldn't keep to use cause I failed to have the funds ready at them right time; even tho I contacted them 4 times about the matter and they assured me that the system would charge me before the date my account would expire it didn't happen; they suggested to resubscribe at almost double the price. Contacted customer service for email and been dealing with 4 different people that couldn't be bothered to read any of my email where explained 4 times what was the matter. The courses may be good but man they have no clue of what customer service is!

Date of experience: July 14, 2021
Canada
2 reviews
3 helpful votes
Follow Marc T.
Unfollow Marc T.
Send Message
Share Review
Report Review

Stay away from this commercial operation. Just stick with the simple MOOC operators. Coursera distributed my email address to academic institutions who are relentlessly bombarding me with spam inviting me to enroll in their courses, of course each of them coming with the usual (and insulting) invitation to unsuscribe:
"To opt-out of receiving emails from this Partner, unsubscribe here."

Moreover, their user interface and control pannel is $#*!ed, overly complicated and just plain inefficient.

My 2 cents,

PR

Date of experience: June 29, 2018
Kansas
2 reviews
5 helpful votes
Follow Jeremy R.
Unfollow Jeremy R.
Send Message
Share Review
Report Review

Terrible Customer Service
February 10, 2022

I was trying to finish my certificate with the last labs. Qwiklabs kept saying I could not do another lab while one was running, nothing else was running. I was almost done with the IT Google Support certificate. In an Ironic instance, I contacted the IT support for Coursera, they blamed it on Qwiklabs, the third party they chose to partner with and took no responsibility, I asked for an extension of only a few hours, but they told me there was nothing they could do even though it was a technical problem on their end. They wanted my money for the subcription continuance. What a joke. It's a money grab for them. From what I looked up online, this was a common occurrence. I would not trust Coursera, look elsewhere.

Date of experience: February 10, 2022
Colorado
1 review
2 helpful votes
Follow misssappy J.
Unfollow misssappy J.
Send Message
Share Review
Report Review

You can't get a refund past two weeks even though you find out later that they mislead you by saying C and C++ courses are graded by teacher or professor. Nope. They are peer reviewed and you have to review classmates' work. So, how can someone who failed C++ at school, know that they have graded someone else's assignment correctly? How can you know that your assignment is graded correctly? You can't know so you don't know if you are learning the topic. If you have ADHD and sometimes you miss part of the instructions in the assignment, you can't peer review someone else's assignment correctly. And there is a chance that someone will grade yours incorrectly.

Date of experience: May 15, 2022
Hawaii
1 review
1 helpful vote
Follow Billy K.
Unfollow Billy K.
Send Message
Share Review
Report Review

Awesome free trial!
July 24, 2018

I think it is pretty clear when you sign up for the trial period when you will be responsible to pay. I signed up for 2 separate courses, both as free trials. When you log into your account you can see clear as day what courses you are enrolled in and when the trial expires. Canceling is easy as clicking your mouse literally 1 second of your life. I studied both courses within the free trial and canceled both as well with no issue. I love how most of the negative reviews it is somehow the company's fault that you don't cancel within your free trial window. That is not an error on the company's part but rather a lack of attention on yours.

Date of experience: July 24, 2018

Overview

Coursera has a rating of 1.7 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coursera most frequently mention free trial, credit card and customer service. Coursera ranks 4062nd among Education sites.

service
34
value
33
shipping
2
returns
27
quality
32