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Cyprus
1 review
12 helpful votes
Follow Pandelakis P.
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I enrolled for the Methods and Statistics in Social Sciences Specialization. Right before I enrolled it said that the pricing was 36 euros per month or 144 euros for a 12 month subscription. All these after the first trial week which is free. So I enrolled to the program and 1 week later I try to pay for the 1 year subscription. I see now that the only options I have are either pay 36 euros per month or 176 euros for 6 months! The 12 month option is gone! And there is no way to contact them, they do not give out their email.

I see this as a very unethical way to treat potential students and it very much looks like a scam. So I will not continue with the specialization unless the 12 month option is offered to me again with the price I saw right before I enrolled.

Date of experience: March 24, 2017
Minnesota
1 review
3 helpful votes
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This is by far the worst online class I have ever taken. My answers were never able to submit, the issues never were resolved, I'm two weeks behind, and now on top of everything they won't refund me. No call center, the chat support bots never got back to me with a human and I am ultimately very frustrated and dissatisfied. If one of coursera's classes is somehow your last class until you graduate like me, I highly recommend not wasting an ounce of your money or time on this poorly ran online pile of rubbish.

Date of experience: October 18, 2018
GB
2 reviews
3 helpful votes
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Best online courses!
September 13, 2017

Choose at least 1 new course each three months. To save, I prefer free online courses. I do not need actually any certificates. Knowledge is what means the most for me.

Recommend using this place if you want to upgrade your knowledge in any of the spheres, do it for free, and also to find friends from all over the world.

Date of experience: September 13, 2017
New Jersey
1 review
1 helpful vote
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When I was looking for a way to take an required coding class last summer, I was having a hard time finding just that. I joined Coursera thinking that it would help to provide me a meaningful education experience. However, I eventually realized that this website was just a total waste of time and money. The course I took only required a 100% grade for every assignment and the class would not progress until I did just that. It is impossible to fail, even on the most challenging of assignments where I would rather take partial credit over a 100%. Simply put, the only way to succeed in Coursera is to cheat your way through and you are better off taking a course at a regular college when it eventually becomes available. In short, the equivalent course I took in college felt 1,000,000 time more fair then what I was offered at Coursera.

Date of experience: May 29, 2022
Saudi Arabia
16 reviews
54 helpful votes
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Somehow satisfied
January 2, 2018

I got two courses from them and the third one was fiasco. The first two were OK but the third one which was Python for beginners and was supposed to be free for one week I wasn't able to take due to some circumstances. However, when the free access expired they charged me without any notice, even after I intentionally asked them to cancel it. According to them the cancellation didn't work because I miss the exact timing with half an hour. Well guys I am on the other side of the planet, I've been your customer for more than an year and you are not able to make an exemption. Already spend several hundred dollars on your courses and for appreciation you busting me with another 70 bucks? Thanks! This of course made me regret using their services and automatically made me flee of them.

Date of experience: January 1, 2018
Costa Rica
1 review
0 helpful votes
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I bought a course certificate for a course. When you do that, they sort of give you a "verified course schedule" you can follow. My earliest option was 2-3 weeks into the future.

While I was waiting for my course to "officially start", coursera sends me an offer for a free upgrade to Coursera Plus for a month. I took it and immediately cancelled the subscription since I was like "meh, i wont get any course finished in a month".

So I begin the course I bought only to find I had lost complete and total access to it around 2 weeks into my verified schedule.

Costumer service then says that despite the fact I bought this course specifically, by accepting the Coursera Plus free upgrade, the course i bought gets "transferred" into my Coursera Plus account and therefore I lose access once I stop paying my Coursera Plus subscription. And that now I must pay the full course fee AGAIN to get my work back. This is despite the fact, again, that I literally paid for the course.

I also have to say that this "transfer" was not written anywhere and the website gave me no warning in any way shape or form that this would happen.

Pretty unfair if you ask me. Shame because the course itself was quite good.

But yeah watch out.

Date of experience: November 29, 2021
Virginia
4 reviews
7 helpful votes
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I like Coursera but I feel it would be fair to warn people of my mistake and that was to pay for a signature track in full in advance months ahead.

Problem 1.
Didn't like 3 of 4 of the professors for the course. They were dull and stood in front of Powerpoint presentation blue screen with white letters and talked in the most monotone voice: |. I tried to suffered through it for a week but then removed myself from that course session. I was like maybe its just that one nope the following two were the same. So I was like I can't take this I would rather move over to another track then deal with this. Simple right? Wrong. Being that I paid in advance I couldn't get a refund. But I didn't want a refund I just wanted to move over to a different signature track even if I had to pay for the additional courses of the track. Mind you the average signature track is about $250 for four courses and the capstone project. All $49 each. 1 thing I hate is there is no phone number to talk to someone because clearly understanding what your saying in a support email doesn't work. So 1 out of the 4 courses I liked because the professor was more engaging then the others. For my $250 I got a voucher for 1 specialization course (valued@ $49) to replace the three I didn't want and the capstone (Valued@ $200). That was suppose to be acceptable because I was past the refund stage because I paied 6 months before the course even started. So best word of advance don't pay in advance register for free evaluate for a week then if you feeling the course pay for it. No matter how much they say this price won't last do not I mean do not pay in advance. Because also they say you get 2 years to take the course over if you pass the first time only problem is the clock starts when you pay not when the course starts.

But besides that you can find so interesting courses.

Date of experience: May 1, 2015
Canada
3 reviews
1 helpful vote
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Enlisted to a few free courses and they were pretty good. Haven't tried the premium subscription yet but I like the idea of letting people use basic course materials for free.

Will update this after testing the paid subscription.

Date of experience: October 11, 2018
Canada
1 review
2 helpful votes
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Like many other reviews, I paid for a singular course, then learned that this basically automatically enrolled me in a subscription. There is zero mention of this when purchasing or in the emailed "receipt". Their terms of use state you are entitled to a refund within 14 days of subscription payment if there is no free trial period. I did not have a free trial period since I have been charged from the start of my course - $62 a month. I submitted a complaint that must be escalated with further communication, even thought the terms of use seem pretty clear. Steer clear

Date of experience: May 24, 2022
Canada
1 review
3 helpful votes
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TRIAL SCAM
April 23, 2023

First they told you to enroll for free, then after giving cc information they completly dissappears and after that they charges you ridiculous ammount. I got charged for 107$ right after the subscription ends and then you got 2 days to get refund. First they sends you tons of email everyday but after subscribing they becomes ghost so you completly forgets.

Date of experience: April 23, 2023
Georgia
4 reviews
4 helpful votes
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You cant beat free education... I have taken numerous college courses from places like Coursera and Udacity. There are lots of courses that can boost your resume. I think independent study shows that although, you may not have the time, money, or resources, for traditional college courses, you still have a natural love for learning. And they even offer certificates showing you took the courses. I have a feeling that the quality education many of these sites are offering may not be free for long, so take advantage of it, while you can.

Date of experience: December 29, 2014
Massachusetts
1 review
2 helpful votes
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No way to reach their support - no email, no phone. Only KB saying "you can NOT get refund". Now in my October's statement i see charges for the course i've completed in July. I'm reporting them to my bank asking to cancel transactions.

Date of experience: November 12, 2019
Washington
1 review
1 helpful vote
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I signed up for a free Cousera program to qualify to join a volunteer organization. After the first two parts of the course, a request for payment popped up on the screen. When I contacted Coursea about this they said that I have to contact my organization. The organization said to contact Coursera. I then asked Coursera "customer service" to directly to resolve the problem with the organization. Cousera REFUSED!. The responses from Coursera appear to be AI generated. After spending hours on the the course and correspondence with Coursera, it is very disappointing to have no way to resolve their problem. AVOID COURSERA.

Date of experience: October 27, 2023
District of Columbia
8 reviews
10 helpful votes
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Coursera is expanding the number of courses it offers each year. I took a lot of courses there, starting from Finance and Mathematics to Psychology and Philosophy. Their iPad app sometimes behaves weirdly. Otherwise, I'm so happy that thanks to Coursera I have access to great educational content from the best universities in the world.

Date of experience: December 20, 2016
Ukraine
1 review
0 helpful votes
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Be very careful if you choose to do the free trial. You can cancel before the end of the seven days, but BE SURE TO DELETE YOUR PAYMENT METHOD TOO. Otherwise they will still charge you. Don't let them do to you what they did to me. They essentially stole $60 from me. You have been warned.

Date of experience: March 5, 2024
California
2 reviews
11 helpful votes
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I've only used Coursera's free courses. I use Coursera or EDx (and similar platforms) to get more information on a topic. By no means should someone think the courses are equivalent to a university course. They are designed to be easy to pass, for the masses.

But they are helpful when you want to learn more a little bit more about a topic or to get book resources the course recommends (then you can more).

I would never pay for a certificate from these entities.

Date of experience: October 9, 2022
Albania
1 review
3 helpful votes
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Not a User Friendly Site
January 21, 2020

I am sorry to observe that the Coursera program is not user friendly. I find that I must go through 6 to 8 Recaptcha questions to access my account. If I want to log into a class four to five time a day to study, I'll be wasting too much time.

I am surprised that as an educational institution, the company does not evaluated the effects that Recaptcha and its process has on people, their time, and their intellect. Take a look at what other website are using. Goodreads for example, asks people to select all "cookbooks" from a variety of books. A simple, non-insulting, one-page solution with a sense of humor.

In addition, Coursera doesn't have a help line or way to contact the organization.

Offering online classes at a reasonable price is a great service. I'll revisit the site again in the future to see if I find improvements.

Thank you

Date of experience: January 21, 2020
KR
1 review
1 helpful vote
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Somehow I got popups and ads about Coursera and a free trial. I fell for it and signed up with CC, and by default, as soon as the trial was over, which was 7 days I think, they automatically deducted 39$ as subscriptions with a no-refund policy for subscription pay. So, I directly deleted the account on Coursera. Btw, don't forget to cancel the subscriptions, otherwise they may charge you again.

Date of experience: March 24, 2022
Illinois
1 review
8 helpful votes
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After taking sever programs I signed up for a new one and even paid for the certificate program. Due to a busy travel schedule I was unable to start the class on time and when I did I found it was to late to receive enough credit to complete it. I contacted Coursera as I had done once before and asked to move the voucher to a later offering of the program and they said they changed the policy and told me to apply for financial aid.

If you want to take their programs only do the free ones since they do not care about working professionals

Date of experience: October 9, 2015
Hong Kong
1 review
0 helpful votes
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No customer support, waste of money
January 4, 2023

I subscribed to Coursera for one month and enrolled in a class which uses a software required to complete assignments, however there was some issues with the software licensing midway through the class which meant I couldn't proceed with the course. However Coursera is unwilling to extend my subscription for the period that I couldn't access the software, their customer support is also very unprofessional and only provide canned answers that they cannot help.

Date of experience: January 4, 2023

Overview

Coursera has a rating of 1.7 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coursera most frequently mention free trial, credit card and customer service. Coursera ranks 4062nd among Education sites.

service
34
value
33
shipping
2
returns
27
quality
32