Trustpilot removed my legitimate review of a small business in my city. They didn't give a reason. No appeal process or anything. Just removed it. So, I reposted it. They removed that one. Again, no explanation other than (paraphrasing) 'according to our algorithms, the review appears to fake'.
Their algorithms appear to be faulty.
Also, I've read countless reviews and subreddits that Trustpilot is shady. Businesses complain Trustpilot tries to coerce/bully businesses into buying their monthly plans to maintain the reviews.