Got my ordered totally wrong. Sent the wrong item. Won't refund my money.
Flat out. You're foolish if you buy from them.
Fantastic customer service!
And also the quality of the items is good I will surely recommend this to my friends and family!
Received an order that was sent back. Needed to send items back to CHINA!
Items delivered. NO Response
This is the most beautifully designed store with great customer service the staff are knowledgeable!
Love these shirts, I own several and I'm super happy with this one. Love the fit, color and feel. Good value.
I wear it a lot. It is comfortable and I got lots of compliments. Very happy with my purchase & recommended!
These sandals are amazing! The leather is soft and comfortable, and the double wear design makes them perfect for any occasion.
What a fantastic company and team! They went out of their way to help me with my order. Thanks COTOSEN Team!
I was debating for a couple of days to buy it or not, I'm so glad I pulled the trigger. It was carefully packaged and delivered without a scratch.
Horrible quality of material, shapes and prints, even the sizes make no sense - literally not worth 10% of the prices.
I like them so much I may see proper pockets into them. I'm definitely gonna buy some more! Thank You!
This shirt is really nice! Great quality especially for the hood. They're perfect! It's loose and cozy - perfect for everyday.
Perfect service. Very attentive people. Everything received on time. Well packaging well. Thank you!
I was expecting a cheap shirt and was pleasantly surprised it is really well made, at least as good as a name brand polo shirt, xl fit perfectly
Received all the wrong items and wrong sizes and they will not return or refund my order. Do not order from this Chinese company. It is a fraud!
Impressed with COTOSEN's quality and service. Their website is user-friendly, and the products I ordered arrived promptly. Highly recommended!
Just what I wanted! Worth the price, keeps you warm and great quality. I would highly recommended COTOSEN company.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707
Cotosen has a rating of 2.2 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 33rd among Men's Clothing sites.