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Cotosen has a rating of 2.1 stars from 956 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 41st among Men's Clothing sites.
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I love cargo pants. I like the extra pockets, and here in NV/AZ, pants are a requirement. THESE pants provide cargo pockets without a lot of baggy material flopping around your legs. They wash up nicely, no ironing and are suitable for anything from casual to resort-dressy. I love em!
I needed a new pair of cargo pants and saw these. They are an almost exact match to what I was issued, except they are a lighter weight (which is awesome in the summertime). Seem very durable and well made.
Good luck getting your order. Not only did it take a month before they said they were shipping the item but after it was supposedly "delivered" according to a shipping company they use,you are on your own to try and get a refund or even a legit response from the company as to why you didn't get our order and why they won't reimburse payment. Out the money and nothing to show for it.
Paid for 12 garments in late Nov.2022. Received 9 correct garments in early Jan. 2nd week of Jan received two garments that I in no way ordered, I think they were leftover overruns or overstocks. One week later received last garment that was correct, but I had to pay $6.60 in insufficient postage just to see what it was. Now Cotosen wants me to eat the $6.60 postage paid,accept the two incorrect lesser value or desirable garments in place of the two garments I actually ordered and accept $24.00 payment from them. This is a poor way to have satisfied customers but a good way to get rid of bad merchandise. Beware dealing with Chinese.Have not heard from them in 2 weeks. 2/20/2023 K.M.
ZERO stars would be preferred here but I have to select 1 at a minimum.
I ordered my wife a dress and a shirt. Horrible. The "Dress" was cheap rayon type material that had a screen printed button at the neck line. The picture on the website indicated these to be actual buttons... The screen-printed buttons were distorted and literally out of focus. But fear not, their quality guy personally inspected the order for completeness prior to it being shipped (See Email Attached). I had 6 total items all of the same disappointing quality. I spent over $100. Never again... Shame on me for not buying from Local shops. Buying cheap has its cost.
I don't expect to get any refund from the scam called Cotosen but they should expect me to spend more than I lost to discredit this Slave Labor / Sweat Shop / Chinese crap
I ordered 4 coats from Cotosen. Very cheaply made! I ordered larger sizes but they were still too small to wear. Save your money and buy elsewhere!
I ordered three jackets with Native Designs. They only sent 2, and both were the same. They are too small for the size and of exceptionally poor quality. They look nothing like the photos on their website. The quality of the "material" is complete crap. It feels like cheap nylon. It took 5 weeks to get these from China, but if they were of even fair to good quality, I would have ordered a lot more. If you know of Native American design jackets that are of good quality, please reply.
Don't waste your time. This is a crap company and a crap product. Also, if you are not going to heed my warning order at least a size up.
Do Not Buy from this company. The material is cheap, the orders are incomplete and the wrong size and no way to contact them
I went through the process of ordering a Tee shirt on sale for $18.00. As soon as I hit the send button,
A $10.00 shipping charge appeared. Tried everything to cancel. Impossible. Then started reading the reviews. This is a shady Chinese company profiting with American flag designs.
DO NOT ORDER FROM THEM! The quality from the onset was questionable, with pictures that didn't reflect what I actually got. Then, the size was way too tight to be considered a Large. Then, I requested a refund, in which they didn't respond until I reported it to PayPal. It was only then they responded, but led me along to having to go through a convoluted process to return tue product to a warehouse I tracked in California, only to conveniently stop communication once the deadline for my PayPal claim expired. I haven't heard anything from them since! They stole my money, and I have no product or refund from them. NEVER order from them! They are a scam!
I have to say the clothes look great in the ads, the design, everything looks really good. The reviews either they love it or hate no in between. I really liked the rugged looks of the ads, I'm an outdoors person and moving to Colorado the clothes would have been really good for it. So I ordered 4 items 3 shirts and a jacket. Well, when I got them, which took a very long time to receive them. Could have come from China directly. But I think the worst thing I first noticed was how thin the material is, very thin and flimsy. Then I noticed something totally wrong the elbow patches weren't on the elbow. They were around the inside of the arm; I thought what, no way. Yep! Everything I now noticed was not in the right place and the items were not made correctly. I won't ever order from them again, won't even ask to return anything, I need to be American and buy American for quality products.
THE JACKET I RECEIVED DID'T LOOK ANYTHING LIKE THE PIC IN THEIR CATALOG.
READ THEIR RETURN POLICY. IN ORDER TO RETURN A PRODUCT, YOU MUST SUBMIT A PICTURE OF THE ITEM!
THEY OFFERED ME A $16 DOLLAR CREDIT TO KEEP THE JACKET. SERIOUSLY!?
CUSTOMER SERVICE IS NON EXISTENT. I RETURNED THE JACKET AND AM STILL WAITING FOR A REFUND
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I bought a $60 jacket for my father. When it arrived, it looked so cheap and was DRASTICALLY different from the photo. Cheap fur lining instead of fleece, cheap material for the jacket, just a mess. When I requested a refund, they tried to offer me a store voucher for $17, then a $14 partial refund even though their store CLEARLY STATES easy returns and full refunds. They finally gave me a refund, but only refunded me $45 as "they don't refund for shipping" and they also MADE ME PAY $20 to ship the jacket back! Absolute scam. Do not EVER buy from them.
My father has purchased a lot of items on this site as Christmas gifts for a whole family, and we all left without presents.
First, they all came too late (mid January), secondly, not all delivered items were sizes we ordered, and lastly, one jacket wasn't delivered at all.
We tried to reach out to them and got only to customer support that didn't do anything to resolve our issues with misdelivered sizes and missing jacket.
Now we have a bunch of stuff we cannot wear, and they didn't do a thing to assist with this matter.
Awful experience in general, would not recommend.
Received all the wrong items and wrong sizes and they will not return or refund my order. Do not order from this Chinese company. It is a fraud!
Ordered 4 shirts. Received 3 shirts. None of the three shirts match the descriptions or pictures from the website. Cheap material and the XL is more like a large.
DON'T ORDER FROM COTOSEN!
I ordered 7 shirts and blouses, and only 3 were what was ordered everything else was was something completely different from what was ordered and wrong sizes
Also. There is no way to return items.
SCAM company. Sent wrong size, jacket is frayed, they offered voucher (FOR HALF-PRICE of item) instead of refund. If I want refund, I must ship back item to China at my expense. I already paid to ship it here. Not even sure if they will refund, because so hard to contact them. Email bounces back to my own address when I press "reply" to them, until I check and find that is how it is programmed - need to manually change email every time. It is their fault for sending wrong item, I don't understand why I must spend shipping charges both ways, and there is no immediate refund, if any.
I had a very bad experience with this site. My order was split in two orders and I did not get the ordered sweatshirt. Instead, I received a Guiness T-shirt of different size which looks like an advertising item! I was offered a voucher of USD 19 which I declined and was then proposed a partial refund of USD 14. The sweatshirt I ordered cost me USD 32.99. I will never order from this site again and do not recommend it. I highly doubt of the genuineness of positive reviews for this site...
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707