Costway Reviews Summary
Costway has a rating of 2.6 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costway most frequently mention customer service, phone number and credit card. Costway ranks 21st among Marketplace sites.
Instant Feedback
I was missing screw nuts, and they were kindly willing to help even though they were sold out of the extra in their warehouse.
I ordered a solar lighted 10 foot umbrella. I'd say the quality was "B", Price was an "A", and service and delivery was also an "A". If I find a product I like, I'd buy from Costway again.
Thanks for your trust of our website.
Wish you always be happy with our product.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
Shipped me a patio furniture set with no covers to the cushions. Don't order from them! Yes sale but also a return you get what you pay for. Cheap stuff!
Hi
Thank you for letting us know it.
Do you have the receiver's full name or the order number?
If you have any questions, be free contact us by email(service@costway.com).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.
We have purchased 3 different outdoor sets. NONE of them came with the hardware. According to Sue they can't send them. You guys need a quality team because by the looks of reviews your employees leave out items from shipments quite often.
Hi
Thank you for letting us know it.
Do you have the receiver's full name or the order number?
If you have any questions, be free contact us by email(service@costway.com).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.
Ordered 2 patio loungers. 1st one I opened had incorrect parts, the screws were just thrown in the box (over 20 of them), no allen wrench included. I laid all of the parts out, which took a good amount of time due to packaging and number of pieces. Confirmed with the instructions and parts list that indeed I did not have the correct parts. Repackaged the entire box.
Dissatisfied with the product overall so I contacted customer service to return both items for a refund. I was well with the 90 days from purchase.
Customer service wants me to unpack the item again and take pictures. I guess I can take pictures of missing parts... it is an inconvenience and unnecessary demand from the company. According to complaints I reviewed on the Better Business Bureau site, this is a common runaway process by Costway.
I seem very displeased all the way around and have never encountered such difficulty in returning a defective or unsatisfactory item. DO NOT RECOMMEND DEALING WITH THEM!
Hi
Thank you for letting us know it.
Do you have the receiver's full name or the order number?
If you have any questions, be free contact us by email(service@costway.com).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.
Ordered bookshelf on walmart.com
Costway 59'' Spine Book Tower 11 Shelf Bookcase Media Storage Floating Open CD Rack
TELL ME WHY THIS CAME WITHOUT THE SPINE OF THE BOOKCASE!
PLEASE ALSO TELL ME WHY THIS CAME WITHOUT THE WRENCH AND NAILS FOR ASSEMBLY! SO PISSED.
Hi
Thank you for letting us know it.
Do you have the receiver's full name or the order number?
If you have any questions, be free contact us by email(service@costway.com).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.
Assembled per instructions but added a drop of wood glue to wooden peg holes.
Process took about 45 minutes. Need second person to mount to wall. Instructions didn't include which size drill bit for the wall anchors provided. Which can cause securing issues. Safety could be compromised from falling off wall.
Thanks for your reviews.
If you have any questions, be free contact us by email(service@costway.com).
We promise we will help you as much as possible.
Hope you could feel fully satisfied next time.
Kind regards.
Costway inc.
These stool are beautiful and go with the décor in our household. The shipping was fast! I will order again form this website!
Thanks for your reviews.
We are so happy that you love our products.
We will devote to bringing more great products to you.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
We received the shipping on time, with nice packing. I have been using the product since over 3 months and they are really good
Thanks for your trust of our website.
We are so glad to hear this from you.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
This fan is definitely an upgrade from the Lasko fans we have. It moves much more air, quiet and the price was right!
Thanks for your trust of our website.
We are so glad to hear this from you.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
... if only some of the edges weren't a bit chipped or have small hairline cracks around the outer edges. You have to look closely to notice. But I decided to keep it. Wasn't worth returning it and risking another one come the same way if shipping was at fault.
Thanks for your kind words.
We promise that our products are brand new and high quality before they ship out.
We always strive to make sure each and every one of our customers receives the best service possible.
If there is any problem, please feel free to contact us.
Kind regards,
Costway inc.
The product is an excellent product, the quality is great and very reasonable. The size is perfect, easily folds into a flat position, easy to transport or store.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway inc.
I read the website and decided to order for my 11 year old grandson who is a Little Person. Just right for his height and size. He always liked my regular size tool cabinet.
Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.
Great service and good folks to deal with. My delivery was fast when i needed that item the most. Be doing my business with Costway very satisfied thank you very much.
Thanks for your trust of our website.
We are improving ourselves continuously and wish you have better experience.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
Been searching for the right size heater for my camper, and found it with this
Oil filled heater, no worries about catching anything on fire, and heats up this tiny space up very well.
Thanks for your trust of our website.
We are so glad to hear this from you.
Your encouragement and support will be great propulsion for us.
Looking forward to our further cooperation.
Kind regards.
Costway inc.
The charger got hot I tossed it away advise go on amazon or eBay. Aware it will have your laptop really hot
Thanks for your trust of our website.
We would improve ourselves continuously.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
Very reliable and fast delivery good variety of selections at a reasonable prices very good customer service
Thanks for your trust of our website.
We would improve ourselves continuously.
Looking forward to your further cooperation.
Kind regards.
Costway inc.
I ordered a queen size memory foam mattress and I'm happy with my purchase and price. Delivery was pronto.
Thanks for your reviews.
Your satisfaction are the most powerful things for us.
We will do better and always waiting for serve you.
Kind regards.
Costway inc.
Arrive damaged but was immediately compensated when i called customer service. They are very responsive.
Thank you so much for your recent order with us.
We are so pleased to hear we could assist you with correcting your checks.
We really appreciate you taking the time to share your experience with us and look forward to being able to provide you with wonderful service and products in the future.
Hope you could feel fully satisfied next time.
Kindest Regards,
Costway inc.
Service was great and product worked for the purpose we wanted. Would recommend both product and service.
Thanks for your trusts of our website.
We are glad to hear this from you.
Hope you have more surprise experience in Costway.
Kind regards.
Costway inc.
From the business
Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.