Costco

I've been going to Costco for 6 years now always a pleasure but today was terrible i the cashier was so rude and impolite her name is NICOLE my husband asked her twice how much is the cereal? She said it's right there, then she said it's that much because you got 3 after that I had 2 items that are separate and I wanted tax exempt on them she called for the soup to clear it which I totally understand and know that is the rule there instead of waiting a minute she went and got the next person in line my husband told her I'm first and u have to wait and do my things first she said NO my husband then again told her we've been coming here for 6 years and never did the cashier take the person after us they would wait that minute until the soup comes and clears everything she then said I NEVER SEEN U GUYS HERE BEFORE well that's not our problem we told her after that the soup came and 2 other staff members also came and we explained the problem they said we are sorry and we were so mad so my husband told them I don't want anything and give me my money back and I'm going to cut up my member card and never come back so they started talking to us and apologizing and trying to fix it we told them that the cashier didn't like us to begin with we asked a question and she never answered them she left us and toke the next person in line she was offensive is it because we are Muslim and I wear a hijab, that's not the way u treat people, that cashier is the most rude and horrible person and is making COSTCO look very bad. I will never do business there again. Just one other thing the 3 staff that were helping take care of the problem were very very polite and helpful they made it a little better at least.

This is the response we received from Costco after we sent them an email about the Tire Center. Worst customer service I've ever experienced. I guess they think that they are so big and that we need them more then they need us. All of the years I was a manager in retail, I knew where my paycheck originated. Notice they did not include a phone number. Had to Google that separately.

Auto-Response By (Administrator) (02/12/2020 04:15 PM)
Our Member Service Center is committed to providing real-time assistance via chat or phone. As a result we will no longer be responding to requests via email. We look forward to serving you!
Customer By Service Email (Cynthia Cole) (02/12/2020 04:15 PM)

Earlier today, February 12, we stopped at the Costco tire center at the Rancho Cordova, CA location to inquire about replacing the tires on our car and to ask about the advertised sales in your latest brochure.
We asked about a quote to replace the tires and about the sales going on. Frederick (Fredrick, not sure of the spelling) at the counter was condescending and dismissive. He gave us a current price quote per tire and when we questioned him about other possible deals, we said something to the effect that "Well, I'll be glad to charge you ladies fifty dollars more per tire at the full price if that is what you want." We don't put many miles on our vehicle per year and all we were trying to ascertain was whether there was another tire with a lesser mile warranty (he quoted an 80 thousand mile warranty tire), that was perhaps a little less expensive. He kept his demeaning "you women don't know anything about tires" attitude and we became upset. He said, "Do you want to talk at my supervisor" (his words) and when we replied in the affirmative, he went to the shop area door, gave a loud whistle and yelled, "hey these women want to speak to a supervisor;" at which time we could hear someone else from the shop area reply, "eeew, they want to speak to a supervisor," in a high-pitched voice accompanied by laughter by the employees. This indicated to us that apparently, this happens quite often.
Xavier the supervisor was not much better as he approached us laughing and didn't seem interested in our complaint about the counter guy. We had some words with him in one of the bays and were basically dismissed.
All it would have taken from either of these guys would have been, "we apologize if you felt that we were speaking down to you, it was not intentional and we are sorry. Here is the best deal we can give you for a set of four tires if you buy them today." Ta Da
The whole confrontation could have easily been avoided had either of these men had any idea about customer service. Needless to say, we will never buy tires from Costco and at every opportunity, will tell everyone we are able to about the rude, condescending treatment received. Especially our female friends.

Cynthia Cole & Ruth Scarborough

I am commenting here because I cannot rate Costco Technical and Warranty Service at Costco.com.
1. Please read the information about the Allstate 3 Years Drops & Spills Protection (For New Computers $500 & Above). You are paying for the warranty you already have. Please go to the manufacturer directly to obtain an extended warranty. (Read the fine print).
2. It would be best if you did count on the Costco Extended two-year warranty and did not call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance. They have nothing in writing and no idea what to do if you need help. Do not waste your time. I was informed by calling Costco Technical and Warranty Service that only verbal information would be given. After speaking to the supervisor and repeating myself at least ten times, I got a response to my open case in writing (I was told). It took me over an hour to reach my goal, actually 1 hour, 14 minutes, and 44 seconds, including the survey.

Below is an extract from Costco.com – do not count on them precisely because it is up to 2 years, and you do not know what it means.
Costco extends the manufacturer's warranty on the following items for up to 2 years from the date of warehouse purchase or date of delivery if the item was purchased online:
• Televisions
• Projectors
• Computers*
• Major Appliances†
See the manufacturer's warranty for specific coverage terms. Costco reserves the right to fulfill the second-year warranty obligation through, at Costco's choosing, repair, replacement, or a refund up to the purchase price. Common exclusions are data backup and software replacement, physical damage, or liquid damage. Costco Technical and Warranty Service advises backing up your computer frequently.

Call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance.
• English and Spanish speaking agents available.
• All calls are quickly answered and handled in the U.S.
• This service is available exclusively for U.S. Costco members.
3. *Excluding Touchscreen Tablets.
†Refrigerators (above 10 cu. Ft.), freezers, ranges, cooktops, over-the-range microwaves, dishwashers, water heaters, washers and dryers.
The above information I obtained during a direct conversation on Oct.06.2023, which lasted 1 hour, 14 minutes, and 44 seconds, including the survey.

This evening I went to Costco to purchase a deep fryer and there was no fryer available. As I left the store I walked out the entrance instead of walking all the way around the store because of difficulty walking due to back, knee and feet issues. As I walked pass the lady at the front checking cards she asked me if " I WAS GOING FOR A CART". I told her no, I was leaving because I did not find the item that I came for. She rudely said " Don't come out this way again, you have to go around". It hit the wrong nerve with me, how she spoke to me and I asked what the problem was to go out this way and she responded its Costcos policy. Well, I have seen may people exit the store this way in the past and it would have been apparently fine if I was coming back with a cart. I had to call her on her bull$#*! response and asked for a manager. When the manager arrived she also said it was store policy, to which I asked 3 times for her to show it to me in writing. She then told me that it was her manager that changed the policy just recently. I called her bull$#*! as well because local managers do not change Costco policy on their own. She then proceeded to put her arm behind me and without touching said that she would walk me out. I was not in a very good mood and I told that she was a $#*!ing idiot and she needs to learn her job before she responds with bull$#*! remarks to customers. As I left the store another Costco female employee which looked more like a guy/Butch approached from behind asking me if I had any respect for women. I told her that I have lots of respect for women and everyone for that matter, with exception to people that piss down my neck and try to tell me it's raining. She continued to asked the same question so I told her that if I did not respect you as a woman she would have been laying on the ground and missing some teeth by now for confronting me in that manner. I then walked away because I was scared of what might have come out of it if it continued. After spending 21 years in the Infantry and fighting over seas for my country I totally despise people that do not know their jobs or company policy and lie to customers faces. Also, there is no signage that says NO EXIT going that way either. Sorry, but these young kids nowadays have no work ethic or respect for anyone. Tomorrow I will be taking this up with the store manager and hopefully Corporate.