Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I like shopping at costco for fruits vegetables, for computers etc. They never let me down for services and quality. All the time i got fresh fruits and vegetable too.
This is my first year being a member (didn't think it was worth it as a single household). Really enjoy so many of the products and the savings. The quality of the fresh foods is amazing. Will continue to be a member!
I love both of my new computers. Costco is the best place to pay a reasonable price on better computer than you will find anywhere else. More memory, more functionalities!
This is the best company I have ever dealt with. Not only are their products great value but
Their return policy is hassle free. You dont even need your receipts because they automatically keep track of all purchases. The beat all return was one I made recently of
A product I had for 5 months. That dept. had closed, and I really did need it anymore. I took
It to Costco, thinking because of the timespan, they wouldnt make a refund but they made a
Full refund! A friend of mine returned something after 3 years and got a full refund. Wow!
Love this place. They have lots of organic foods and great deals.
Great service, products, and save a lot of money. Have to be careful and not buy too much, though.
I can't believe they actually make you pay to shop there. Who wants to do that?
I Love Costco. Where else can you buy items that you know are priced only 15% over cost? That is Costo's business ethic. They are a union company with living wages, benefit packages, etc., so they respect their employees enough to do them right. They sell pretty much everything. The only down side is if you live alone, buying in such bulk isn't rational. So maybe you can just buy yourself a 50" LED smart TV! Seriously, there are a lot of good buys, plus you can stay out of the store altogether and enjoy frozen yogurt for a song.
Never a glitch when ordering from them. Fair prices... good svc/ Just need a brick and mortar store here in Little Rock, AR.
Good volume deals! Downside is having to devote significant time. That sometimes makes it difficult. But overall it's good with good people!
I have been a Costco member for years. Their return policy is by far the best I have ever found. If you are not satisfied with your purchase, they fully back their guarantee! I have bought not 1, but 2 of the same water coolers in their store. The first one started leaking after 6 months. I returned it and they gave me back my money and we bought a new one. We repurchased the same brand (wish we hadn't) and low and behold, this one too started leaking and rust happened underneath the cooler. They took it back after we had it for a year. I gave up on that water cooler company, but am thankful that I can rely on Costco to back their products when things go wrong!
We have always shopped here because of the great prices and return policy.
Far too disorganised. BJ's on the East Coast and Sam's on the west are far better. They label aisles and you know where to go for what. Costco is just 'WHEREVER THEY PUT IT, GOOD LUCK AND HAPPY HUNTING'
I really like Costco they good quality products the only thing is that no shopping bags at the end of trip. You have to put your groceries in boxes on take them straight out in your basket. Maybe you don't want the whole would to see what items you purchased. Overall I would go back because they have great products and customer service.
5 Stars to The Ultra Slim Tower Fan Combo product. Very pleased with fan settings and functions, including the ability to set the hour timer. The Ultra SlimTower Fan Combo product has the ability to keep a room cool in three digit heat with freshcool air flow. It also has a function to rotate cool air around the entire room at a perfect temperature and control. This is a major plus to this product. So pleased with the product already suggesting this product to others. This product was received as a sample to review.
I have been dealing with Costco for several years. Their return policy and extended warranty in TVs can't be beat or at least hasn't been beat yet. I recommend Costco for TVs and computers. Nice to be able to "test drive" a product long enough to know it is right with no pressure.
I have really been pleased with Costco for home and work items. I especially enjoy online shopping with them. I have some great shelving units and furniture. I am a regular buyer of their medicines, supplements, cat food, and school supplies.
I just recently found out that their eggs came from the farm who misteated the chickens. Check youtube to see from the news.The thing is Costco knows about it but they dont do anything. That is sad.
They really need to update their store hours online because it's wrong for the Orland Park, IL Location I drove all the way to the store because online it said open until 6pm on Sunday and I got there at 530pm and it was closed.
Mmmm great selection, always well organized. I only wish they would carry a better selection of coffees.
About the business
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members