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costco.com
Florida
1 review
2 helpful votes
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I ordered a foam mattress and paid $1000, they deliver a used one, I returned it and ordered a diffrent one they still ship a used one again

+1
Date of experience: March 25, 2022
Ohio
30 reviews
11 helpful votes
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Family
April 6, 2016

Costco is a good place for family to shop you can get get almost ever thing you need for your family at a good price at one place.

Date of experience: April 6, 2016
Wisconsin
2 reviews
2 helpful votes
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I like the relaxed atmosphere, spacious aisles, attractive display of products, variety of food tasting stations. I've been shopping at the Appleton, WI location now, monthly for going on 2 years. They were selling overstock of muffins and other bakery in good appearing condition due to outdate by the next day or 2 at a good price. I was there on a Thursday, usually I shop there on the weekend, when I haven't seen this offer before. This time they were selling the same lot of bananas for the same price as I saw and bought only 5 days earlier, but they now had so many brown spots that they appeared 1/2 yellow, 1/2 covered with the brown. 5 days earlier these looked fresh-mostly yellow with a little green at the stems. They had fresh ones selling at a higher price this time. I had a bad experience on check out. I had mentioned to the register people I wanted to check out my selections in the order I wanted them to appear on my receipt-asking I could group and place them on the counter accordingly. She said that would be fine and she told her helper to allow me to do so. They proceeded to go against my wishes, unloading the cart the way they wanted to do it instead. I wanted all items other than foods first: beauty, then clothing for my grandchild, then clothing, then health, then gifts for others, then home, lastly foods. So my receipt got those categories all mixed together. Instead the receipt reads the order of what they took out of the top of my shopping cart, then bottom of basket, then 'BOB Count 4'. (I don't know what this last category means). I wanted it my way because it makes it convenient for me filling out my budget sheet at home to total prices and to identify what the abbreviations mean on the receipt. I was very offended.

Date of experience: June 10, 2018
Arizona
3 reviews
12 helpful votes
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Love Costco
March 17, 2016

I order supplies for our office on here. And I ordered my bed on here. They delivered and set up my bed for free!

Date of experience: March 17, 2016
California
2 reviews
7 helpful votes
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Awesome
February 23, 2017

Costco is the best! Great products, great prices, great return policy, great food but most of all great service!

Date of experience: February 23, 2017
Idaho
7 reviews
20 helpful votes
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Always a great experience with Costco.! Online shopping or in store shopping. Great quality always. I highly recommend Costco online shopping :)

Date of experience: January 14, 2015
Ohio
10 reviews
7 helpful votes
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Wonderful
January 23, 2016

Love this store so affordable this store meet your needs I love this store affordable customer service is great kudos to this store

Date of experience: January 23, 2016
Canada
5 reviews
4 helpful votes
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Good selection good price
September 10, 2015

Good customer service, lots of choice and great prices... only down side is you must buy in volume... not always an option for me.

Date of experience: September 8, 2015
New Jersey
3 reviews
1 helpful vote
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Shopping
September 12, 2015

It cheap and affordable to everybody. Customer service is just great. I shop at Costco every single time.

Date of experience: September 12, 2015
California
1 review
1 helpful vote
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Meat section
April 17, 2023

Ground beef at Costco tastes everything but meat. Disgusting. Quality and taste changed in the past few months.

Date of experience: April 17, 2023
Missouri
16 reviews
11 helpful votes
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Box store
November 7, 2015

Good values there. However, I have started shopping at bargain grocery stores and am getting better buys from them on food.

Date of experience: November 7, 2015
California
2 reviews
0 helpful votes
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Great business
November 8, 2015

They always have the best prices and pretty good selection. My family goes there every week for their amazing deals.

Date of experience: November 7, 2015
BA
6 reviews
32 helpful votes
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Terrible
March 10, 2017

Your service is really bad and I didn't like shopping in Costco, the prices are very high. Sorry but you need to keep it down

Date of experience: March 10, 2017
Florida
1 review
0 helpful votes
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Not good anymore
December 14, 2022

Unfortunately Costco is not what it used to be, products are low quality. Another greedy company. SAD

Date of experience: December 14, 2022
California
1 review
0 helpful votes
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There's a woman who doesn't let us pass through isles to shop such outstanding customer service isn't it!?

Date of experience: December 28, 2022
Florida
6 reviews
6 helpful votes
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Again, this is America at it's best. But Costco has to not keep their customers waiting in line. Faster check out and These guys get a 5 star

Date of experience: January 13, 2015
Georgia
10 reviews
0 helpful votes
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Wonderful place to shop bulk but not in huge quantities, great customer service, awesome gas prices.

Date of experience: January 29, 2015
South Africa
3 reviews
0 helpful votes
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Not good customer service
September 26, 2022

You could have better customer service and team because right now it is not worth good review... Fix that

Date of experience: September 26, 2022
Czechia
2 reviews
0 helpful votes
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Decent store
October 18, 2018

Decent store, good prices and satisfactory quality. Customer services do their job efficiently. I have no complains.

Date of experience: October 18, 2018
California
2 reviews
3 helpful votes
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Great
March 24, 2016

Great place for your needs. The customer service is usually good, and you can find just about anything here.

Date of experience: March 24, 2016

Overview

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223
+160