Genie T.

Costco is the best! Great products, great prices, great return policy, great food but most of all great service!

I will start with saying the clothes are really nice, however, there seems to be a HUGE lack of communication between Venus customer service and the customer. The site says, all orders placed before 5:00pm will ship same day pending authorization. This is a lie and needs to be removed from their site. Also, NEVER pay for overnight or 2nd day shipping. This is a waste of your time and money. If an item on your order is out of stock (which happens a lot) your order will not ship NOR will anyone call or email you to let you know. Very POOR Communication. Most representatives are nice but beware they will ONLY tell you what you want to hear. So I would strongly suggest do NOT even bother with them. It's sad but true. I've tried for almost a year now and it's the same thing I've even recorded conversation to prove they lie but nothing changes.