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costco.com
California
4 reviews
2 helpful votes
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Wow
January 16, 2017

I'm not a big fan of big corporation but I have to confess Costco has a different story. I like the quality of products and you get what you pay for.

Date of experience: January 16, 2017
Canada
14 reviews
9 helpful votes
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Good company. Long time association. Product is good. No one is in the store to guide you for any thing. Staff is not friendly

Date of experience: March 18, 2016
Washington
10 reviews
12 helpful votes
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This is the place
May 15, 2015

I enjoy Costco just as much as Nordstrom. This is like taking a kid to the carnival. I go mad in this place. Lol

Date of experience: May 15, 2015
Canada
3 reviews
1 helpful vote
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Since you cannot try and buy, it is great that if what you buy does not work out, the return process is hassle free.

Date of experience: April 5, 2015
Oregon
6 reviews
2 helpful votes
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Fun place to shop!
May 16, 2016

Always have new items, some really tasty food products and many items you don't see elsewhere. The staff is always very pleasant and helpful.

Date of experience: May 15, 2016
Michigan
2 reviews
1 helpful vote
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Not any deals for us
October 12, 2019

I bought the gold membership, got a Visa card and went shopping. We found few products we might buy but very few (and we don't need them). I checked out the "travel deal" and they aren't any bargains (maybe cruises but they go on sale everywhere).
We love nuts but don't need 48oz, most of the packaging is really for restaurants, small businesses and very large families (or hoarders).

We bought Cosco signature KIRKLAND vodka but it's $1 less in our local grocery store (WTF?)
My wife is Chinese and said none of the clothes sold at Cosco would sell in China (old outdated and plain).
Overall we were disappointed. The fresh meat was more costly than we can buy locally (Mecosta county)but meat quality and prices are flexible, altho the trout is a bargain (but it would thaw before we got home:-(
We saw a few off brand cereals cheap but it requires buying in bulk. We eat a box every couple weeks so bulk isn't necessary and I can't imagine eating the same brand of cereal everyday for 6 months.
I think Art Van could beat their furniture prices and their tires and batteries seemed pricey compared to what I bought last spring (Trump tariffs?).

Overall, not impressed and not worth driving across town for but we live 45 miles north so it's a real loss for us. I will be going back to Cosco to get some of my money back (and buy some trout).
NOTE: see picture of great tasting KIRKLAND vodka THATS cheaper other places and $1 more at Cosco:-(

Date of experience: October 10, 2019
Illinois
1 review
0 helpful votes
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I showed up to Menomonee tire center location to buy/change a tire since got a screw on it by the shoulder and can't be fixed but replaced... this was last minute emergency with my tire deflating and they told me I would have to wait 2-3 hrs since had no appointment. And asked me to move over to the food area or wait in my car...(they guy had no interest to help me and open appointments in 2 weeks!) meanwhile I found an appointment available online in pewaukee location which I booked through my cell phone before leaving but would be 5 hrs later... so I left Menomonee location and came back 3 hrs later and he told me."well. You left and didn't sign you in and we are still pretty busy you'd have to wait another 2-3 hrs" since I had made an appointment in Pewaukee, I just went to that one after and oh surprise... same waiting time plus the girl was surprised that "their system" let me make an appointment since they had any available... plus they din't t have my tire in stock (would take 3-5 business days to arrive) so I asked what are my choices for now? I can't drive with my baby in the car like this. And she said... oh well we can put your spare one on... and I said... ok... then she said... but you will have to wait 11 cars that are in front of you. I mean. Wait 2-3 hrs... to change a spare tire that takes you 10 min?. Really? My tire is deflating... I explained them that it was dangerous for me to drive with my baby in like that...(not to mention that i was driving for 50 min to get to Pewaukee location and had an appointment online which they ignored) and still had to wait another 2-3 hours? Your customer service sucks!

Date of experience: November 7, 2017
New York
1 review
0 helpful votes
Follow kit s.
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TO COSTCO.COM CONSUMERS

Please be ALARMED that when you order at Costco.com you are SERRUPTICIOUSLY and AUTOMATICALLY CHARGED for Shipping and Handling without you knowing it. Your order would indicate "shipping & handling included", but in REALITY Costco is adding $2.00 for EACH ITEM IN THE SAME ORDER. It is not a "one-time charge". At payment, your invoice indicates "$0.00" for shipping & handling which is VERY MISLEADING!
Costco.com customers are being duped by EMBEDDING THE SHIPPING AND HANDLING CHARGES INTO THE PRICE OF EACH ITEM FOR WHICH CUSTOMERS ARE NOT AWARE!
FOR THE LONGEST TIME I AM LED TO BELIEVE THAT WHEN YOU ORDER ONLINE THE PRICE OF THE ITEM IS SAME AS WHEN YOU PURCHASE FROM THE WAREHOUSE.
I NEVER BOTHERED TO RE-CHECK THE PRICE OF THE ITEM BY CALLING THE WAREHOUSE BECAUSE I TRUSTED THE WORDINGS "SHIPPING & HANDLING INCLUDED & $0.00 SHIPPING INDICATED IN THE INVOICE.
THIS IS VERY UNCACCEPTABLE AND DECEIVING.
I asked to speak with the Supervisor but she kept on pointing me to read the "Terms & Conditions".
When a customer orders with a BIG CORPORATION like Costco you think that they are portraying that they are the "BE ALL END ALL".

PLEASE SEE SAMPLE OF MY INVOICE ORDERED ONLINE: THE ITEM IS $21.99 IN THE WAREHOUSE; I WAS CHARGED 23.99 EACH PAYING $4.00 FOR SHIPPING AND HANDLING!
THIS IS A CLEAR VIOLATION OF CONSUMER PROTECTION ACT!

Date of experience: September 30, 2021
Netherlands
5 reviews
2 helpful votes
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I have a Costco close to me. Me and my mom always go there to buy in bulk. It is a very nice store. I wish it did not need a membership tho.

Date of experience: June 15, 2015
New Jersey
54 reviews
292 helpful votes
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Better than BJs
December 30, 2015

I love this place because there very friendly and I never had a problem with them. I love getting my coffee for $11.99 for a big can so much cheaper.

Date of experience: December 30, 2015
Arizona
10 reviews
10 helpful votes
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Great quality products and so many choices. Prices are average and great service. Buying bulk is a good thing.

Date of experience: January 26, 2015
Maryland
2 reviews
2 helpful votes
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Always a good experience
February 3, 2017

We love Costco. We get everything from gas to food to home goods to roses. Always satisfied. Return policy is excellent. Great company.

Date of experience: February 3, 2017
Michigan
10 reviews
18 helpful votes
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Like Candlyand for adults
February 12, 2017

The return policy is wonderful and despite being very busy at the return line, they staff was fast, professional and happy to help.

Date of experience: February 12, 2017
Virginia
8 reviews
5 helpful votes
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Member for years.
October 18, 2016

My husband and I have been members at Costco for a very long time. They are essential for getting toilet paper and paper towels for us.

Date of experience: October 18, 2016
Washington
5 reviews
0 helpful votes
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Love
August 9, 2016

I love this place too much lol! The employees are so helpful and they are clean and they check you out fast! Great fresh pizza too!

Date of experience: August 9, 2016
GB
1 review
0 helpful votes
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Nice
November 10, 2018

Great service they have. Easy, great variety to chose from and not bad customer service. I'm satisfied overall.

Date of experience: November 8, 2018
New York
3 reviews
4 helpful votes
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Options at Costco are more deluxe, but day-to day stuff is cheaper and quality is fine at competitor

Date of experience: October 6, 2015
Washington
2 reviews
1 helpful vote
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I appreciate all the organic produce and meat. When I want a good product at a great price, I go to Costco.

Date of experience: March 23, 2015
Michigan
26 reviews
11 helpful votes
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I ordered a bed and bedding and had it delivered to my house so I didn't need to load/unload from the car.

Date of experience: September 22, 2016
South Carolina
5 reviews
4 helpful votes
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We have on occasion ordered things from Costco as we are members. We have been extremely pleased with their products and services.

Date of experience: October 9, 2015

Overview

Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 201st among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160